BSOD possibly related to Netgear USB Adapter


  1. Posts : 5
    Windows 7 Home Premium (64 bit)
       #1

    BSOD possibly related to Netgear USB Adapter


    Recently I received a message from the "Action Center" that there was an issue with the NDIS Protocol Driver. I downloaded a fix for this problem, but it told me that the fix didn't apply to my system. I also uninstalled this driver per one of the threads on this forum. About the same time, I started receiving blue screen error messages, and my computer would keep failing on restart due to a startup error. My instinct is telling me that there is something wrong with either the Netgear USB Adapter that I'm using or the driver that operates it. My OS is Windows 7 Home Premium (64 bit).

    I'm a novice with technical issues, so I apologize if this explanation is unclear. I would appreciate any feedback/recommendations that you experts can provide. Thank you!


    ****
    Here's the error that appears whenever the computer is restarted after the blue screen:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC000001D
    BCP2: FFFFF80002FB12D9
    BCP3: FFFFF8800356F7D8
    BCP4: FFFFF8800356F030
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\010513-20233-01.dmp
    C:\Users\TRADMFOREVER\AppData\Local\Temp\WER-51293-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Last edited by filmscorefan; 05 Jan 2013 at 20:49.
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Run this and post the dumps

    Driver Verifier - Enable and Disable
      My Computer


  3. Posts : 5
    Windows 7 Home Premium (64 bit)
    Thread Starter
       #3

    bagavan said:
    Run this and post the dumps

    Driver Verifier - Enable and Disable
    I'll follow the instructions and post the dump files. Thank you!
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4

    ok.
      My Computer


  5. Posts : 5
    Windows 7 Home Premium (64 bit)
    Thread Starter
       #5

    bagavan said:
    Run this and post the dumps

    Driver Verifier - Enable and Disable
    Here's the files created from the latest blue screen and using the SF Diagnostic Tool...
      My Computer


  6. Posts : 851
    Windows 8 Professional x64
       #6

    uninstall this software

    PowerPanel Personal Edition Service.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 00000000000000de, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8000336dfd7, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310c100
    GetUlongFromAddress: unable to read from fffff8000310c1c0
     00000000000000de Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!VfDeadlockDeleteMemoryRange+217
    fffff800`0336dfd7 415c            pop     r12
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  ppped.exe
    
    TRAP_FRAME:  fffff880060c62d0 -- (.trap 0xfffff880060c62d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8003c70002
    rdx=00000000000000d7 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8000336dfd7 rsp=fffff880060c6468 rbp=0000000000000000
     r8=fffffa8007637100  r9=fffffa8003c67000 r10=fffffa8007637130
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    nt!VfDeadlockDeleteMemoryRange+0x217:
    fffff800`0336dfd7 415c            pop     r12
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002edc569 to fffff80002edcfc0
    
    STACK_TEXT:  
    fffff880`060c6188 fffff800`02edc569 : 00000000`0000000a 00000000`000000de 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`060c6190 fffff800`02edb1e0 : fffffa80`060b1d28 fffff880`03d0c5c2 fffffa80`060b1050 00000000`00000040 : nt!KiBugCheckDispatch+0x69
    fffff880`060c62d0 fffff800`0336dfd7 : 00000000`00000004 fffffa80`076370f0 00000000`00000002 00000000`00000040 : nt!KiPageFault+0x260
    fffff880`060c6468 fffff800`03373c95 : 00000000`00000040 fffffa80`076370f0 00000000`00000002 fffffa80`07637130 : nt!VfDeadlockDeleteMemoryRange+0x217
    fffff880`060c6490 fffff800`03374945 : fffffa80`076370f0 00000000`00000004 00000000`00000000 00000000`00000002 : nt!VfFreeMemoryNotification+0x15
    fffff880`060c64c0 fffff800`03007c57 : fffffa80`076370f0 00000000`00000040 00000000`00000002 00000000`00000000 : nt!VfFreePoolNotification+0x55
    fffff880`060c64f0 fffff880`03fb039e : fffff980`1f4c2cf0 fffffa80`061b8050 fffffa80`06cf21a0 fffffa80`03d0a440 : nt!ExDeferredFreePool+0x1283
    fffff880`060c65a0 fffff880`03f8058f : 00000000`00000103 fffffa80`03d0a440 fffff980`1f4c2cf0 fffffa80`06105640 : usbhub!UsbhDecPdoIoCount+0xc6
    fffff880`060c65f0 fffff880`03fb0d8f : 00000000`00000000 00000000`00000000 fffffa80`03d0a440 fffff800`0337bd86 : usbhub!UsbhFdoUrbPdoFilter+0x107
    fffff880`060c6620 fffff880`03f7efb7 : fffff980`1f4c2cf0 00000000`00000002 fffffa80`03d0a440 fffffa80`052a2e70 : usbhub!UsbhPdoInternalDeviceControl+0x373
    fffff880`060c6670 fffff800`0337fc16 : fffff980`1f4c2cf0 00000000`00000002 fffff980`1f154db0 00000000`00000000 : usbhub!UsbhGenDispatch+0x57
    fffff880`060c66a0 fffff880`021c9f3f : fffff980`1f4c2f01 00000000`00000001 00000000`00000314 fffffa80`052a2e70 : nt!IovCallDriver+0x566
    fffff880`060c6700 fffff880`021c9105 : fffffa80`0740d060 fffff980`1f4c2f70 fffff880`060c67d0 fffffa80`0740d060 : hidusb!HumGetSetReport+0x1c3
    fffff880`060c6760 fffff880`021e5517 : fffffa80`06489801 fffffa80`0740d060 00000000`0000000b fffff880`021d609c : hidusb!HumInternalIoctl+0x2e1
    fffff880`060c67d0 fffff880`021d93a1 : fffffa80`078845f0 fffff880`079a4d08 fffff880`021e23a8 00000000`000007ff : HIDCLASS!HidpCallDriverSynchronous+0x4b
    fffff880`060c6830 fffff880`021d871e : fffffa80`0740d1d0 fffff980`1f4c2cf0 fffff980`1f4c2fb8 fffff880`060c6940 : HIDCLASS!HidpGetSetReport+0x33d
    fffff880`060c68b0 fffff880`021d78d3 : fffff880`021e2300 fffff980`1f4c2cf0 fffffa80`0740dc80 fffffa80`000b0192 : HIDCLASS!HidpIrpMajorDeviceControl+0x47a
    fffff880`060c6940 fffff800`0337fc16 : fffff980`1f4c2cf0 fffff980`1f4c2cf0 00000000`00000002 fffff880`021d7710 : HIDCLASS!HidpMajorHandler+0x1c3
    fffff880`060c69b0 fffff800`031f3687 : fffffa80`074aabd0 fffff880`060c6ca0 fffffa80`074aabd0 fffffa80`0543b750 : nt!IovCallDriver+0x566
    fffff880`060c6a10 fffff800`031f3ee6 : fffff880`060c6bf8 00000000`00000000 00000000`00000001 00000000`00000000 : nt!IopXxxControlFile+0x607
    fffff880`060c6b40 fffff800`02edc253 : fffff880`060c6ca0 fffffa80`05f13bd0 fffff880`060c6bf8 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
    fffff880`060c6bb0 00000000`73bd2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`01d1f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73bd2e09
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ExDeferredFreePool+1283
    fffff800`03007c57 90              nop
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  nt!ExDeferredFreePool+1283
    
    FOLLOWUP_NAME:  Pool_corruption
    
    IMAGE_NAME:  Pool_Corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: Pool_Corruption
    
    FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283
    
    BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283
    
    Followup: Pool_corruption
    ---------
      My Computer


  7. Posts : 5
    Windows 7 Home Premium (64 bit)
    Thread Starter
       #7

    bagavan said:
    uninstall this software

    PowerPanel Personal Edition Service.
    Hi, bagavan. I discovered that there is a newer version of the driver, so I will uninstall the current version and try that one. If I continue to have issues, I'll uninstall the newer version and try going without it. I'll give it a day or so before closing this thread. Thanks for reviewing this issue...I am in your debt!!!
      My Computer


  8. Posts : 5
    Windows 7 Home Premium (64 bit)
    Thread Starter
       #8

    bagavan said:
    uninstall this software

    PowerPanel Personal Edition Service.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 00000000000000de, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8000336dfd7, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310c100
    GetUlongFromAddress: unable to read from fffff8000310c1c0
     00000000000000de Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!VfDeadlockDeleteMemoryRange+217
    fffff800`0336dfd7 415c            pop     r12
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  ppped.exe
    
    TRAP_FRAME:  fffff880060c62d0 -- (.trap 0xfffff880060c62d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8003c70002
    rdx=00000000000000d7 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8000336dfd7 rsp=fffff880060c6468 rbp=0000000000000000
     r8=fffffa8007637100  r9=fffffa8003c67000 r10=fffffa8007637130
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    nt!VfDeadlockDeleteMemoryRange+0x217:
    fffff800`0336dfd7 415c            pop     r12
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002edc569 to fffff80002edcfc0
    
    STACK_TEXT:  
    fffff880`060c6188 fffff800`02edc569 : 00000000`0000000a 00000000`000000de 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`060c6190 fffff800`02edb1e0 : fffffa80`060b1d28 fffff880`03d0c5c2 fffffa80`060b1050 00000000`00000040 : nt!KiBugCheckDispatch+0x69
    fffff880`060c62d0 fffff800`0336dfd7 : 00000000`00000004 fffffa80`076370f0 00000000`00000002 00000000`00000040 : nt!KiPageFault+0x260
    fffff880`060c6468 fffff800`03373c95 : 00000000`00000040 fffffa80`076370f0 00000000`00000002 fffffa80`07637130 : nt!VfDeadlockDeleteMemoryRange+0x217
    fffff880`060c6490 fffff800`03374945 : fffffa80`076370f0 00000000`00000004 00000000`00000000 00000000`00000002 : nt!VfFreeMemoryNotification+0x15
    fffff880`060c64c0 fffff800`03007c57 : fffffa80`076370f0 00000000`00000040 00000000`00000002 00000000`00000000 : nt!VfFreePoolNotification+0x55
    fffff880`060c64f0 fffff880`03fb039e : fffff980`1f4c2cf0 fffffa80`061b8050 fffffa80`06cf21a0 fffffa80`03d0a440 : nt!ExDeferredFreePool+0x1283
    fffff880`060c65a0 fffff880`03f8058f : 00000000`00000103 fffffa80`03d0a440 fffff980`1f4c2cf0 fffffa80`06105640 : usbhub!UsbhDecPdoIoCount+0xc6
    fffff880`060c65f0 fffff880`03fb0d8f : 00000000`00000000 00000000`00000000 fffffa80`03d0a440 fffff800`0337bd86 : usbhub!UsbhFdoUrbPdoFilter+0x107
    fffff880`060c6620 fffff880`03f7efb7 : fffff980`1f4c2cf0 00000000`00000002 fffffa80`03d0a440 fffffa80`052a2e70 : usbhub!UsbhPdoInternalDeviceControl+0x373
    fffff880`060c6670 fffff800`0337fc16 : fffff980`1f4c2cf0 00000000`00000002 fffff980`1f154db0 00000000`00000000 : usbhub!UsbhGenDispatch+0x57
    fffff880`060c66a0 fffff880`021c9f3f : fffff980`1f4c2f01 00000000`00000001 00000000`00000314 fffffa80`052a2e70 : nt!IovCallDriver+0x566
    fffff880`060c6700 fffff880`021c9105 : fffffa80`0740d060 fffff980`1f4c2f70 fffff880`060c67d0 fffffa80`0740d060 : hidusb!HumGetSetReport+0x1c3
    fffff880`060c6760 fffff880`021e5517 : fffffa80`06489801 fffffa80`0740d060 00000000`0000000b fffff880`021d609c : hidusb!HumInternalIoctl+0x2e1
    fffff880`060c67d0 fffff880`021d93a1 : fffffa80`078845f0 fffff880`079a4d08 fffff880`021e23a8 00000000`000007ff : HIDCLASS!HidpCallDriverSynchronous+0x4b
    fffff880`060c6830 fffff880`021d871e : fffffa80`0740d1d0 fffff980`1f4c2cf0 fffff980`1f4c2fb8 fffff880`060c6940 : HIDCLASS!HidpGetSetReport+0x33d
    fffff880`060c68b0 fffff880`021d78d3 : fffff880`021e2300 fffff980`1f4c2cf0 fffffa80`0740dc80 fffffa80`000b0192 : HIDCLASS!HidpIrpMajorDeviceControl+0x47a
    fffff880`060c6940 fffff800`0337fc16 : fffff980`1f4c2cf0 fffff980`1f4c2cf0 00000000`00000002 fffff880`021d7710 : HIDCLASS!HidpMajorHandler+0x1c3
    fffff880`060c69b0 fffff800`031f3687 : fffffa80`074aabd0 fffff880`060c6ca0 fffffa80`074aabd0 fffffa80`0543b750 : nt!IovCallDriver+0x566
    fffff880`060c6a10 fffff800`031f3ee6 : fffff880`060c6bf8 00000000`00000000 00000000`00000001 00000000`00000000 : nt!IopXxxControlFile+0x607
    fffff880`060c6b40 fffff800`02edc253 : fffff880`060c6ca0 fffffa80`05f13bd0 fffff880`060c6bf8 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
    fffff880`060c6bb0 00000000`73bd2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`01d1f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73bd2e09
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ExDeferredFreePool+1283
    fffff800`03007c57 90              nop
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  nt!ExDeferredFreePool+1283
    
    FOLLOWUP_NAME:  Pool_corruption
    
    IMAGE_NAME:  Pool_Corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: Pool_Corruption
    
    FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283
    
    BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283
    
    Followup: Pool_corruption
    ---------
    Hi, bagavan. I updated the UPS software, but I continued to get the blue screen error. So, I uninstalled the software per your suggestion, and I got the error once again. Can you tell anything from these latest reports? Your assistance is greatly appreciated!
      My Computer


 

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