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Windows 7: BSOD possibly related to Netgear USB Adapter

05 Jan 2013   #1
filmscorefan

Windows 7 Home Premium (64 bit)
 
 
BSOD possibly related to Netgear USB Adapter

Recently I received a message from the "Action Center" that there was an issue with the NDIS Protocol Driver. I downloaded a fix for this problem, but it told me that the fix didn't apply to my system. I also uninstalled this driver per one of the threads on this forum. About the same time, I started receiving blue screen error messages, and my computer would keep failing on restart due to a startup error. My instinct is telling me that there is something wrong with either the Netgear USB Adapter that I'm using or the driver that operates it. My OS is Windows 7 Home Premium (64 bit).

I'm a novice with technical issues, so I apologize if this explanation is unclear. I would appreciate any feedback/recommendations that you experts can provide. Thank you!


****
Here's the error that appears whenever the computer is restarted after the blue screen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC000001D
BCP2: FFFFF80002FB12D9
BCP3: FFFFF8800356F7D8
BCP4: FFFFF8800356F030
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010513-20233-01.dmp
C:\Users\TRADMFOREVER\AppData\Local\Temp\WER-51293-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
05 Jan 2013   #2
bagavan

Windows 8 Professional x64
 
 

Run this and post the dumps

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
05 Jan 2013   #3
filmscorefan

Windows 7 Home Premium (64 bit)
 
 

Quote   Quote: Originally Posted by bagavan View Post
Run this and post the dumps

Driver Verifier - Enable and Disable
I'll follow the instructions and post the dump files. Thank you!
My System SpecsSystem Spec
.

05 Jan 2013   #4
bagavan

Windows 8 Professional x64
 
 

ok.
My System SpecsSystem Spec
05 Jan 2013   #5
filmscorefan

Windows 7 Home Premium (64 bit)
 
 

Quote   Quote: Originally Posted by bagavan View Post
Run this and post the dumps

Driver Verifier - Enable and Disable
Here's the files created from the latest blue screen and using the SF Diagnostic Tool...
My System SpecsSystem Spec
06 Jan 2013   #6
bagavan

Windows 8 Professional x64
 
 

uninstall this software

PowerPanel Personal Edition Service.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000000de, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000336dfd7, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310c100
GetUlongFromAddress: unable to read from fffff8000310c1c0
 00000000000000de Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!VfDeadlockDeleteMemoryRange+217
fffff800`0336dfd7 415c            pop     r12

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  ppped.exe

TRAP_FRAME:  fffff880060c62d0 -- (.trap 0xfffff880060c62d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8003c70002
rdx=00000000000000d7 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000336dfd7 rsp=fffff880060c6468 rbp=0000000000000000
 r8=fffffa8007637100  r9=fffffa8003c67000 r10=fffffa8007637130
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!VfDeadlockDeleteMemoryRange+0x217:
fffff800`0336dfd7 415c            pop     r12
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002edc569 to fffff80002edcfc0

STACK_TEXT:  
fffff880`060c6188 fffff800`02edc569 : 00000000`0000000a 00000000`000000de 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`060c6190 fffff800`02edb1e0 : fffffa80`060b1d28 fffff880`03d0c5c2 fffffa80`060b1050 00000000`00000040 : nt!KiBugCheckDispatch+0x69
fffff880`060c62d0 fffff800`0336dfd7 : 00000000`00000004 fffffa80`076370f0 00000000`00000002 00000000`00000040 : nt!KiPageFault+0x260
fffff880`060c6468 fffff800`03373c95 : 00000000`00000040 fffffa80`076370f0 00000000`00000002 fffffa80`07637130 : nt!VfDeadlockDeleteMemoryRange+0x217
fffff880`060c6490 fffff800`03374945 : fffffa80`076370f0 00000000`00000004 00000000`00000000 00000000`00000002 : nt!VfFreeMemoryNotification+0x15
fffff880`060c64c0 fffff800`03007c57 : fffffa80`076370f0 00000000`00000040 00000000`00000002 00000000`00000000 : nt!VfFreePoolNotification+0x55
fffff880`060c64f0 fffff880`03fb039e : fffff980`1f4c2cf0 fffffa80`061b8050 fffffa80`06cf21a0 fffffa80`03d0a440 : nt!ExDeferredFreePool+0x1283
fffff880`060c65a0 fffff880`03f8058f : 00000000`00000103 fffffa80`03d0a440 fffff980`1f4c2cf0 fffffa80`06105640 : usbhub!UsbhDecPdoIoCount+0xc6
fffff880`060c65f0 fffff880`03fb0d8f : 00000000`00000000 00000000`00000000 fffffa80`03d0a440 fffff800`0337bd86 : usbhub!UsbhFdoUrbPdoFilter+0x107
fffff880`060c6620 fffff880`03f7efb7 : fffff980`1f4c2cf0 00000000`00000002 fffffa80`03d0a440 fffffa80`052a2e70 : usbhub!UsbhPdoInternalDeviceControl+0x373
fffff880`060c6670 fffff800`0337fc16 : fffff980`1f4c2cf0 00000000`00000002 fffff980`1f154db0 00000000`00000000 : usbhub!UsbhGenDispatch+0x57
fffff880`060c66a0 fffff880`021c9f3f : fffff980`1f4c2f01 00000000`00000001 00000000`00000314 fffffa80`052a2e70 : nt!IovCallDriver+0x566
fffff880`060c6700 fffff880`021c9105 : fffffa80`0740d060 fffff980`1f4c2f70 fffff880`060c67d0 fffffa80`0740d060 : hidusb!HumGetSetReport+0x1c3
fffff880`060c6760 fffff880`021e5517 : fffffa80`06489801 fffffa80`0740d060 00000000`0000000b fffff880`021d609c : hidusb!HumInternalIoctl+0x2e1
fffff880`060c67d0 fffff880`021d93a1 : fffffa80`078845f0 fffff880`079a4d08 fffff880`021e23a8 00000000`000007ff : HIDCLASS!HidpCallDriverSynchronous+0x4b
fffff880`060c6830 fffff880`021d871e : fffffa80`0740d1d0 fffff980`1f4c2cf0 fffff980`1f4c2fb8 fffff880`060c6940 : HIDCLASS!HidpGetSetReport+0x33d
fffff880`060c68b0 fffff880`021d78d3 : fffff880`021e2300 fffff980`1f4c2cf0 fffffa80`0740dc80 fffffa80`000b0192 : HIDCLASS!HidpIrpMajorDeviceControl+0x47a
fffff880`060c6940 fffff800`0337fc16 : fffff980`1f4c2cf0 fffff980`1f4c2cf0 00000000`00000002 fffff880`021d7710 : HIDCLASS!HidpMajorHandler+0x1c3
fffff880`060c69b0 fffff800`031f3687 : fffffa80`074aabd0 fffff880`060c6ca0 fffffa80`074aabd0 fffffa80`0543b750 : nt!IovCallDriver+0x566
fffff880`060c6a10 fffff800`031f3ee6 : fffff880`060c6bf8 00000000`00000000 00000000`00000001 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`060c6b40 fffff800`02edc253 : fffff880`060c6ca0 fffffa80`05f13bd0 fffff880`060c6bf8 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
fffff880`060c6bb0 00000000`73bd2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01d1f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73bd2e09


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+1283
fffff800`03007c57 90              nop

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  nt!ExDeferredFreePool+1283

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283

BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283

Followup: Pool_corruption
---------
My System SpecsSystem Spec
06 Jan 2013   #7
filmscorefan

Windows 7 Home Premium (64 bit)
 
 

Quote   Quote: Originally Posted by bagavan View Post
uninstall this software

PowerPanel Personal Edition Service.
Hi, bagavan. I discovered that there is a newer version of the driver, so I will uninstall the current version and try that one. If I continue to have issues, I'll uninstall the newer version and try going without it. I'll give it a day or so before closing this thread. Thanks for reviewing this issue...I am in your debt!!!
My System SpecsSystem Spec
08 Jan 2013   #8
filmscorefan

Windows 7 Home Premium (64 bit)
 
 

Quote   Quote: Originally Posted by bagavan View Post
uninstall this software

PowerPanel Personal Edition Service.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000000de, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000336dfd7, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310c100
GetUlongFromAddress: unable to read from fffff8000310c1c0
 00000000000000de Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!VfDeadlockDeleteMemoryRange+217
fffff800`0336dfd7 415c            pop     r12

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  ppped.exe

TRAP_FRAME:  fffff880060c62d0 -- (.trap 0xfffff880060c62d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8003c70002
rdx=00000000000000d7 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000336dfd7 rsp=fffff880060c6468 rbp=0000000000000000
 r8=fffffa8007637100  r9=fffffa8003c67000 r10=fffffa8007637130
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!VfDeadlockDeleteMemoryRange+0x217:
fffff800`0336dfd7 415c            pop     r12
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002edc569 to fffff80002edcfc0

STACK_TEXT:  
fffff880`060c6188 fffff800`02edc569 : 00000000`0000000a 00000000`000000de 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`060c6190 fffff800`02edb1e0 : fffffa80`060b1d28 fffff880`03d0c5c2 fffffa80`060b1050 00000000`00000040 : nt!KiBugCheckDispatch+0x69
fffff880`060c62d0 fffff800`0336dfd7 : 00000000`00000004 fffffa80`076370f0 00000000`00000002 00000000`00000040 : nt!KiPageFault+0x260
fffff880`060c6468 fffff800`03373c95 : 00000000`00000040 fffffa80`076370f0 00000000`00000002 fffffa80`07637130 : nt!VfDeadlockDeleteMemoryRange+0x217
fffff880`060c6490 fffff800`03374945 : fffffa80`076370f0 00000000`00000004 00000000`00000000 00000000`00000002 : nt!VfFreeMemoryNotification+0x15
fffff880`060c64c0 fffff800`03007c57 : fffffa80`076370f0 00000000`00000040 00000000`00000002 00000000`00000000 : nt!VfFreePoolNotification+0x55
fffff880`060c64f0 fffff880`03fb039e : fffff980`1f4c2cf0 fffffa80`061b8050 fffffa80`06cf21a0 fffffa80`03d0a440 : nt!ExDeferredFreePool+0x1283
fffff880`060c65a0 fffff880`03f8058f : 00000000`00000103 fffffa80`03d0a440 fffff980`1f4c2cf0 fffffa80`06105640 : usbhub!UsbhDecPdoIoCount+0xc6
fffff880`060c65f0 fffff880`03fb0d8f : 00000000`00000000 00000000`00000000 fffffa80`03d0a440 fffff800`0337bd86 : usbhub!UsbhFdoUrbPdoFilter+0x107
fffff880`060c6620 fffff880`03f7efb7 : fffff980`1f4c2cf0 00000000`00000002 fffffa80`03d0a440 fffffa80`052a2e70 : usbhub!UsbhPdoInternalDeviceControl+0x373
fffff880`060c6670 fffff800`0337fc16 : fffff980`1f4c2cf0 00000000`00000002 fffff980`1f154db0 00000000`00000000 : usbhub!UsbhGenDispatch+0x57
fffff880`060c66a0 fffff880`021c9f3f : fffff980`1f4c2f01 00000000`00000001 00000000`00000314 fffffa80`052a2e70 : nt!IovCallDriver+0x566
fffff880`060c6700 fffff880`021c9105 : fffffa80`0740d060 fffff980`1f4c2f70 fffff880`060c67d0 fffffa80`0740d060 : hidusb!HumGetSetReport+0x1c3
fffff880`060c6760 fffff880`021e5517 : fffffa80`06489801 fffffa80`0740d060 00000000`0000000b fffff880`021d609c : hidusb!HumInternalIoctl+0x2e1
fffff880`060c67d0 fffff880`021d93a1 : fffffa80`078845f0 fffff880`079a4d08 fffff880`021e23a8 00000000`000007ff : HIDCLASS!HidpCallDriverSynchronous+0x4b
fffff880`060c6830 fffff880`021d871e : fffffa80`0740d1d0 fffff980`1f4c2cf0 fffff980`1f4c2fb8 fffff880`060c6940 : HIDCLASS!HidpGetSetReport+0x33d
fffff880`060c68b0 fffff880`021d78d3 : fffff880`021e2300 fffff980`1f4c2cf0 fffffa80`0740dc80 fffffa80`000b0192 : HIDCLASS!HidpIrpMajorDeviceControl+0x47a
fffff880`060c6940 fffff800`0337fc16 : fffff980`1f4c2cf0 fffff980`1f4c2cf0 00000000`00000002 fffff880`021d7710 : HIDCLASS!HidpMajorHandler+0x1c3
fffff880`060c69b0 fffff800`031f3687 : fffffa80`074aabd0 fffff880`060c6ca0 fffffa80`074aabd0 fffffa80`0543b750 : nt!IovCallDriver+0x566
fffff880`060c6a10 fffff800`031f3ee6 : fffff880`060c6bf8 00000000`00000000 00000000`00000001 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`060c6b40 fffff800`02edc253 : fffff880`060c6ca0 fffffa80`05f13bd0 fffff880`060c6bf8 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
fffff880`060c6bb0 00000000`73bd2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01d1f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73bd2e09


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+1283
fffff800`03007c57 90              nop

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  nt!ExDeferredFreePool+1283

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283

BUCKET_ID:  X64_0xA_VRF_nt!ExDeferredFreePool+1283

Followup: Pool_corruption
---------
Hi, bagavan. I updated the UPS software, but I continued to get the blue screen error. So, I uninstalled the software per your suggestion, and I got the error once again. Can you tell anything from these latest reports? Your assistance is greatly appreciated!
My System SpecsSystem Spec
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 BSOD possibly related to Netgear USB Adapter




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