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Windows 7: BSOD when pausing steam download or shutting down

06 Jan 2013   #1
TurbidWarrior

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
BSOD when pausing steam download or shutting down

Hello I built my new PC yesterday and have put on my usual programs e.g skype, steam chrome and last night when i went to pause my download of counter strike GO i got a BSOD physical memory dump, upon revival i tried pausing again to see if there was a trend and it is every time i pause the download on steam. I also tried shutting down my pc when it had system updates to do and instead of doing the updates and shutting down it BSOD again. here is the information when i come back on...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000331
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88006EAF76E
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010613-23166-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-36488-0.sysdata.xml

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I have also attached my MINIDUMP as i have read other forums and it might be needed, please help me as im at a loss, i cant shut down as i always have these updates and when it BSOD i lose any progress i have done on the pc. thanks for your time. Ryan.


My System SpecsSystem Spec
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06 Jan 2013   #2
centaur78

Windows 7 ultimate x64
 
 

Please use this tool to update your profile specs

And then use this tool to post all the files here
My System SpecsSystem Spec
06 Jan 2013   #3
TurbidWarrior

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hi sorry it took a while i was a tad impatient, this should be correct. attached below.
My System SpecsSystem Spec
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06 Jan 2013   #4
centaur78

Windows 7 ultimate x64
 
 

Based on the BSOD ... all of them point to RTL8192cu.sys driver which is your Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter

Please update the drivers to the lastest.


Also please update your windows 7 to SP1
My System SpecsSystem Spec
06 Jan 2013   #5
TurbidWarrior

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hey, thanks so much for your help, here's what happened. in case someone else has a case like mine, i installed new drivers form the internet for my dongle but they didn't work, but as the problem drivers had been replaced i had no internet but no blue screen so i then shut down pc getting the updates i couldn't before then when back on put on the original drivers for the dongle and its fine now, i will no try and get sp1, do you have a link to how to get it? thanks again, you were right about the dongle being the problem.
My System SpecsSystem Spec
06 Jan 2013   #6
centaur78

Windows 7 ultimate x64
 
 

Your Welcome

Use Windows Update.. it should be there in the updates !!
My System SpecsSystem Spec
06 Jan 2013   #7
centaur78

Windows 7 ultimate x64
 
 

If you think the issue has been resolved... do mark this thread as Solved and REP those helped..
My System SpecsSystem Spec
06 Jan 2013   #8
TurbidWarrior

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

ahh about that, it seemed to be fixed but sure enough after having paused a download once and it been fine i did it again and blue screen :'( so its deffinatly the dongle drivers i just need to find working ones, any ideas where to look? thanks
My System SpecsSystem Spec
06 Jan 2013   #9
centaur78

Windows 7 ultimate x64
 
 

ok what is the dongle name and model number ???
My System SpecsSystem Spec
06 Jan 2013   #10
TurbidWarrior

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

wait, sorry to keep messing you around like this, but i'm pretty sure this time, when i went to update center for the sp1 which i now have, there was an optional update for the dongle which seems to have done the trick, thanks again for your help
My System SpecsSystem Spec
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 BSOD when pausing steam download or shutting down




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