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Windows 7: BSOD running system backup.

14 Jan 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do some disc checks.
  1. Update your SSD's Firmware (skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.


My System SpecsSystem Spec
.
20 Jan 2013   #12
Generic

Windows 7 32 bit
 
 

Disk check didn't find any errors. I actually went days without a problem and I was getting ready to mark this fixed, but then it crashed two times in a row.

Each time it seems like a different file is crashing. Attached is the latest file. Please let me know if it sheds any light.

Should I just attempt a reload? Is it hardware? I've never seen so many random crashes before.
My System SpecsSystem Spec
20 Jan 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Realtek NIC
Code:
8af520bc  8ed2cb7e*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
 Rt86win7+0x12b7e
Update it from Realtek

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {8cf91c05, 2, 1, 82e1c991}

Probably caused by : hardware ( USBPORT!USBPORT_Core_iMapTransfer+21e )

Followup: MachineOwner
---------
Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.

EDIT: Still there is enough reason to believe that some virus exists, and I suggest you to scan the system for possible virus infection.
My System SpecsSystem Spec
.

20 Jan 2013   #14
Generic

Windows 7 32 bit
 
 

I will try reloading the USB drivers Realtek network adapter.

The computer has passed virus scans from MS offline defender (full scan), malwarebytes, TDSSKiller. I also recently uninstalled a full version of AVG (I used the correct uninstall) because my license was expiring. AVG didn't find anything with a full scan and currently Microsoft Security Essentials passes a full scan. I just checked again today.
My System SpecsSystem Spec
24 Jan 2013   #15
Generic

Windows 7 32 bit
 
 

Just a quick update. I updated the Realtek driver and all the USB devices and I've gone days without a crash. I'll push some games and video soon and mark it fixed in a day or two if I'm still crash free.

Thanks for everyone's help.
My System SpecsSystem Spec
01 Feb 2013   #16
Generic

Windows 7 32 bit
 
 

Well, this never really got fixed. I reloaded the OS. It was just crashing left and right randomly.

So far so good on the fresh install.
My System SpecsSystem Spec
02 Feb 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A clean install always works the best
My System SpecsSystem Spec
Reply

 BSOD running system backup.




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