BSOD running system backup.

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    Do some disc checks.

    1. Update your SSD's Firmware (skip it, if it is not a SSD)
    2. Re-seat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Let us know the results.
      My Computer


  2. Posts : 15
    Windows 7 32 bit
    Thread Starter
       #12

    Disk check didn't find any errors. I actually went days without a problem and I was getting ready to mark this fixed, but then it crashed two times in a row.

    Each time it seems like a different file is crashing. Attached is the latest file. Please let me know if it sheds any light.

    Should I just attempt a reload? Is it hardware? I've never seen so many random crashes before.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #13

    Realtek NIC
    Code:
    8af520bc  8ed2cb7e*** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
     Rt86win7+0x12b7e
    Update it from Realtek

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {8cf91c05, 2, 1, 82e1c991}
    
    Probably caused by : hardware ( USBPORT!USBPORT_Core_iMapTransfer+21e )
    
    Followup: MachineOwner
    ---------
    Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.

    EDIT: Still there is enough reason to believe that some virus exists, and I suggest you to scan the system for possible virus infection.

      My Computer


  4. Posts : 15
    Windows 7 32 bit
    Thread Starter
       #14

    I will try reloading the USB drivers Realtek network adapter.

    The computer has passed virus scans from MS offline defender (full scan), malwarebytes, TDSSKiller. I also recently uninstalled a full version of AVG (I used the correct uninstall) because my license was expiring. AVG didn't find anything with a full scan and currently Microsoft Security Essentials passes a full scan. I just checked again today.
      My Computer


  5. Posts : 15
    Windows 7 32 bit
    Thread Starter
       #15

    Just a quick update. I updated the Realtek driver and all the USB devices and I've gone days without a crash. I'll push some games and video soon and mark it fixed in a day or two if I'm still crash free.

    Thanks for everyone's help.
      My Computer


  6. Posts : 15
    Windows 7 32 bit
    Thread Starter
       #16

    Well, this never really got fixed. I reloaded the OS. It was just crashing left and right randomly.

    So far so good on the fresh install.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    A clean install always works the best :)
      My Computer


 
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