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Windows 7: blue screen - comupter crashes


06 Jan 2013   #1

windows 7 proffesional X64
 
 
blue screen - comupter crashes

Hi
I have windows 7 professional X64 /
grahic card - saphir 6700
lately it started to crash

I am attaching the zipped file

thanks for your help

Gabi

My System SpecsSystem Spec
.

07 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Keeping two antiviruses will cause conflicts. Please uninstall Ad-Aware Antivirus with Revo uninstaller. (Uninstall in Advanced Mode to remove registry leftovers)
Code:
Start Menu\Programs\Ad-Aware Antivirus	Public:Start Menu\Programs\Ad-Aware Antivirus	Public
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.
is it bad to run multiple antivirus programs?
Update your video drivers.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6229, 303.50 KB (310,784 bytes), 08/09/2011 18:52)
METHOD:
Quote:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "AMD/ATI" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling

Link for update: AMD Driver Autodetect
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required:If doing the above does not bring stability. Proceed with testing RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results.
My System SpecsSystem Spec
08 Jan 2013   #3

windows 7 proffesional X64
 
 

Hi to all of you,

I uninstall tyhe graphic card of AMD and after all the leftovers, reinstall - and it did not help
I did scan disc and disk check. I am waiting to see if it warks.
By the way; how can I see what was found on disk check after windows starts?

Gabi
My System SpecsSystem Spec
.


08 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Untick the option for "automatically fix file system errors" and just run disk check.
My System SpecsSystem Spec
12 Jan 2013   #5

windows 7 proffesional X64
 
 

Hi to all of you

Scan disk and check disk did not help me also.
I am unistalling ad aware. I will let you know if this will help my blue screen problem.

Gabi
My System SpecsSystem Spec
22 Jan 2013   #6

windows 7 proffesional X64
 
 

Hi to all
A week passed since I uninstall the ad-aware. Until now no crashes occured!!!
I hope - that it solved the problem.

Gabi
My System SpecsSystem Spec
22 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Good news. Thanks for the update.

Let us know how things are after another week.
Good luck.
My System SpecsSystem Spec
02 Feb 2013   #8

windows 7 proffesional X64
 
 

Hi to all

Another week and everything is fine!!!
My System SpecsSystem Spec
02 Feb 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

That's great..

When you feel ready,
Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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