BSOD web browsing and watching videos


  1. Posts : 3
    Windows 7 Home Premium 32bit
       #1

    BSOD web browsing and watching videos


    Hello,
    I'm not very tech savvy so please bear with me here. I seem to get BSOD at random whilst web browsing or watching movies. I was getting a lot of BSOD so did a clean install of Windows 7, updated all drivers & defragged the harddrive and also sent the computer in to have the cooling vent cleaned out and the RAM and hard drive checked. Since getting it back it crashes less but it is still happening. I was getting a variety of BSOD messages before but now seem to be getting "Driver_IRQL_not_ess_or_equal" the most.

    I have a Toshiba L630 Satellite PSK04A laptop running Windows 7 Home Premium 32 Bit. The laptop itself is about 2 years old.
    Please let me know if you need any more info, thanks! :)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Several .dmps point towards to the Intel Rapid Storage drivers (from 2010)
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {992be570, 2, 1, 8b02bda6}
    
    Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+26da6 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 992be570, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000001, value 0 = read operation, 1 = write operation
    Arg4: 8b02bda6, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82ba6718
    Unable to read MiSystemVaType memory at 82b86160
     992be570 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    iaStor+26da6
    8b02bda6 834b20ff        or      dword ptr [ebx+20h],0FFFFFFFFh
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TAG_NOT_DEFINED_c000000f:  FFFFFFFF8D321000
    
    TRAP_FRAME:  8d320dd0 -- (.trap 0xffffffff8d320dd0)
    ErrCode = 00000002
    eax=00000000 ebx=992be550 ecx=00000002 edx=85f51400 esi=85f4e000 edi=887e4b18
    eip=8b02bda6 esp=8d320e44 ebp=8d320e50 iopl=0         nv up ei ng nz ac po cy
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010293
    iaStor+0x26da6:
    8b02bda6 834b20ff        or      dword ptr [ebx+20h],0FFFFFFFFh ds:0023:992be570=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 8b02bda6 to 82a83acb
    
    STACK_TEXT:  
    8d320dd0 8b02bda6 badb0d00 85f51400 8b062c23 nt!KiTrap0E+0x2cf
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8d320e50 8b00d490 85ee40e8 887e4b18 887e4b18 iaStor+0x26da6
    8d320e68 8b00e0c4 85f57c18 887e4b18 82a7b1e8 iaStor+0x8490
    8d320e84 8b00e116 01f57c18 8d320eb4 85f57c18 iaStor+0x90c4
    8d320e98 8b00e72f 85f57c18 8d320eb4 8d301a00 iaStor+0x9116
    8d320f34 8b02b833 85f57c18 00000000 8519fdcc iaStor+0x972f
    8d320f48 82aa5855 85f50460 85f4e000 00000000 iaStor+0x26833
    8d320fa4 82aa56b8 8d300120 8519fd48 00000000 nt!KiExecuteAllDpcs+0xf9
    8d320ff4 82aa4e7c 8d38bc88 00000000 00000000 nt!KiRetireDpcList+0xd5
    8d320ff8 8d38bc88 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
    82aa4e7c 00000000 0000001a 00d6850f bb830000 0x8d38bc88
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    iaStor+26da6
    8b02bda6 834b20ff        or      dword ptr [ebx+20h],0FFFFFFFFh
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  iaStor+26da6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: iaStor
    
    IMAGE_NAME:  iaStor.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b50ca66
    
    FAILURE_BUCKET_ID:  0xD1_iaStor+26da6
    
    BUCKET_ID:  0xD1_iaStor+26da6
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm iaStor
    start    end        module name
    8b005000 8b1b8000   iaStor   T (no symbols)           
        Loaded symbol image file: iaStor.sys
        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Sat Jan 16 02:04:54 2010 (4B50CA66)
        CheckSum:         0006D204
        ImageSize:        001B3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please download the stable version of Intel Rapid Storage drivers from here:
    Another issue is outdated video card drivers:
    Code:
    lmvm atipmdag
    start    end        module name
    91616000 91b7d000   atipmdag T (no symbols)           
        Loaded symbol image file: atipmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atipmdag.sys
        Image name: atipmdag.sys
        Timestamp:        Mon Mar 15 20:38:14 2010 (4B9E4656)
        CheckSum:         005236AE
        ImageSize:        00567000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    METHOD:
    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATI" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

    Drivers - Clean Left over Files after Uninstalling

    You can update them from here: AMD Driver Autodetect or from your laptops manufacturers website.
    Install all updates and Service Pack 1:

    Code:
    Windows 7 Kernel Version 7600 MP
    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Upload a screenshot of your hard disk using CrystalDiskInfo:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Reduce items at start-up. Nothing except anti-virus is required:

    Let us know the results & await the .nfo file.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    Hello,
    I managed to update the Intel drivers and the graphics card drivers, although the 2010 update was the most recent one available from the Toshiba website, so I updated my card (the 5145) with the recommended drivers for the 4000 series as per the Driver Finder program.
    However I am having some problems with the service pack installation part of the process; every time I try to install it, it won't download, and when it DOES occasionally download, it will begin to install and then eventually fail.
    I have gotten the error message WindowsUpdate_800B0100?
    Thanks.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Remove Avast: avast! Uninstall Utility | Download aswClear for avast! Removal

    Have you run SFC Scannow?
    (Do that if you haven't - up to 3 times if necessary)
    Reset windows update:


    Make scans with the following:

    -Kaspersky TDSSKiller

    -ESET online scanner

    Install MSE:
    Microsoft Security Essentials.
    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Reduce items at start-up. Nothing except anti-virus is required:

    Let us know the results.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    Hello,
    I ran all the programs including ScanNow 3 times which showed no results, and one of the scans deleted 5 infected files.
    However I STILL cannot update the Service Pack and am getting the same error message. Is there any other way of doing this?
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    I've requested for more help. Please wait for a reply.

    In the meantime, any new BSOD-s?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Please run the instructions at Windows Update Posting Instructions and post the results
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    @ OP. Was your problem resolved?
      My Computer


 

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