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Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Several .dmps point towards to the Intel Rapid Storage drivers (from 2010)
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {992be570, 2, 1, 8b02bda6}
Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+26da6 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 992be570, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: 8b02bda6, address which referenced memory
Debugging Details:
------------------
WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82ba6718
Unable to read MiSystemVaType memory at 82b86160
992be570
CURRENT_IRQL: 2
FAULTING_IP:
iaStor+26da6
8b02bda6 834b20ff or dword ptr [ebx+20h],0FFFFFFFFh
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TAG_NOT_DEFINED_c000000f: FFFFFFFF8D321000
TRAP_FRAME: 8d320dd0 -- (.trap 0xffffffff8d320dd0)
ErrCode = 00000002
eax=00000000 ebx=992be550 ecx=00000002 edx=85f51400 esi=85f4e000 edi=887e4b18
eip=8b02bda6 esp=8d320e44 ebp=8d320e50 iopl=0 nv up ei ng nz ac po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010293
iaStor+0x26da6:
8b02bda6 834b20ff or dword ptr [ebx+20h],0FFFFFFFFh ds:0023:992be570=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from 8b02bda6 to 82a83acb
STACK_TEXT:
8d320dd0 8b02bda6 badb0d00 85f51400 8b062c23 nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
8d320e50 8b00d490 85ee40e8 887e4b18 887e4b18 iaStor+0x26da6
8d320e68 8b00e0c4 85f57c18 887e4b18 82a7b1e8 iaStor+0x8490
8d320e84 8b00e116 01f57c18 8d320eb4 85f57c18 iaStor+0x90c4
8d320e98 8b00e72f 85f57c18 8d320eb4 8d301a00 iaStor+0x9116
8d320f34 8b02b833 85f57c18 00000000 8519fdcc iaStor+0x972f
8d320f48 82aa5855 85f50460 85f4e000 00000000 iaStor+0x26833
8d320fa4 82aa56b8 8d300120 8519fd48 00000000 nt!KiExecuteAllDpcs+0xf9
8d320ff4 82aa4e7c 8d38bc88 00000000 00000000 nt!KiRetireDpcList+0xd5
8d320ff8 8d38bc88 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
82aa4e7c 00000000 0000001a 00d6850f bb830000 0x8d38bc88
STACK_COMMAND: kb
FOLLOWUP_IP:
iaStor+26da6
8b02bda6 834b20ff or dword ptr [ebx+20h],0FFFFFFFFh
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: iaStor+26da6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: iaStor
IMAGE_NAME: iaStor.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b50ca66
FAILURE_BUCKET_ID: 0xD1_iaStor+26da6
BUCKET_ID: 0xD1_iaStor+26da6
Followup: MachineOwner
---------
2: kd> lmvm iaStor
start end module name
8b005000 8b1b8000 iaStor T (no symbols)
Loaded symbol image file: iaStor.sys
Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
Image name: iaStor.sys
Timestamp: Sat Jan 16 02:04:54 2010 (4B50CA66)
CheckSum: 0006D204
ImageSize: 001B3000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please download the stable version of Intel Rapid Storage drivers from here:
Another issue is outdated video card drivers:
Code:
lmvm atipmdag
start end module name
91616000 91b7d000 atipmdag T (no symbols)
Loaded symbol image file: atipmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atipmdag.sys
Image name: atipmdag.sys
Timestamp: Mon Mar 15 20:38:14 2010 (4B9E4656)
CheckSum: 005236AE
ImageSize: 00567000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
METHOD:
Install all updates and Service Pack 1:
Code:
Windows 7 Kernel Version 7600 MP
Perform a System File Check:
- Click on the start
- Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here:
Upload a screenshot of your hard disk using CrystalDiskInfo:
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Reduce items at start-up. Nothing except anti-virus is required:
Let us know the results & await the .nfo file.