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Windows 7: BSOD/Freezing when browsing the internet and playing videogames

06 Jan 2013   #1

Windows 7 32-bit
 
 
BSOD/Freezing when browsing the internet and playing videogames

Hey guys,
This has been going on for over a year now. Every time I play video games on my computer, it freezes for a while, and the message 'NVIDIA display driver has stopped working and has successfully recovered' will appear. Other times it will freeze for a long time and I have to restart the computer. Sometimes, it crashes the computer and a BSOD will appear.

Lately, BSODs have been appearing more frequently and sometimes when I'm just browsing the net, watching videos on YouTube or playing Facebook games, the computer will crash and there will be a BSOD. The BSODs' Bug Check Strings include:-
  • APC_INDEX_MISMATCH
  • KERNEL_MODE_EXCEPTION_NOT_HANDLED
  • DRIVER_IRQL_NOT_LESS_OR_EQUAL
  • MEMORY_MANAGEMENT
  • BAD_POOL_HEADER
  • PAGE_FAULT_IN_NONPAGED_AREA
  • DRIVER_CORRUPTED_EXPOOL
  • SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  • NTFS_FILE_SYSTEM

And the two files that seem to cause most of them are halmacpi.dll and ntkrnlpa.exe. I'm really clueless about what to do to fix my ailing computer. If anyone can help me solve this problem, I'll be most grateful.


My System SpecsSystem Spec
.

07 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, e34b8f5f, cab63b70, 0}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+14a69 )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, e34d9f5f, c322ba50, 0}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+14a39 )

Followup: MachineOwner
---------
Norton is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Are you overclocking any hardware?
Try going back to a last known stable NVIDIA driver version.

Video Card - Stress Test with Furmark:Monitor your temps with Speccy during this test:Video Memory Test (For 20 passes):Does you motherboard have onboard VGA? Does it crash there as well?


Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Reduce items at start-up. Nothing except anti-virus is required:Update your BIOS:
Code:
BIOS Version/Date	American Megatrends Inc. V5.6B2, 28-Aug-07
Have checked for dust/debris inside the computer case? Please do and re-seat the hardware components.

If the above does not bring stability. Test your RAM in the following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Hope this helps for now.
My System SpecsSystem Spec
07 Jan 2013   #3

Windows 7 32-bit
 
 

Thanks for the response.

I got a couple of questions. I'm not that good with computers, so bear with me.
  • Is MSE as good as Norton?
  • Will Furmark and the Video Memory Stress Test damage my graphics card?
  • I don't think my graphics card is overclocked but is there any way to check for sure?
  • How do I update my BIOS? And where do I get the update from?

Meanwhile, I've done a few of the things you asked to do.

Here's the screenshot of my hard disk. I actually have two hard disks but for some reason it only shows one on the program.
Attachment 249127


And this is the result of the System File Check:
Attachment 249129
My System SpecsSystem Spec
.


07 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

  • I can't say for sure as I've never used Norton but I know that it contributes in BSOD-s. Recommendations are based on experience with past BSOD threads. If Norton BSOD-s continue, you may get in touch with the Norton Community and see what they have to say about it.
  • Furmark and Video Memory Stress will not damage your video card. I will call a friend to re-confirm that point.
  • Probably this link AMI | American Megatrends Inc. : AMIBIOS Support should help you on your way out to update the BIOS.
  • It's OK that you know your video card has not been overclocked.
My System SpecsSystem Spec
08 Jan 2013   #5
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by ZeroTheory View Post
Thanks for the response.


I got a couple of questions. I'm not that good with computers, so bear with me.
  • Is MSE as good as Norton?
  • Will Furmark and the Video Memory Stress Test damage my graphics card?
  • I don't think my graphics card is overclocked but is there any way to check for sure?
  • How do I update my BIOS? And where do I get the update from?
These are from my personal experiences and use over a few years and systems.
MSE has a much lower detection and cleaning score then Norton, I have used Norton Internet Security for over 5 years with no issues. I have run MSE alongside of it with no issues, this may be different for your system. Others here hate Norton though.

The video tests can damage your GPU if you don't monitor your temps during tests. I would stop the testing if the temp gets to 90C, most GPUs have a max temp of 100C, check the specs for yours. That should tell you if it has a factory overclock too.

Fill in your specs so we know what motherboard you have for BIOS updating instructions, which will be in your manual.

To better help us to help you would you please add your systems specs? Here's how:SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.
My System SpecsSystem Spec
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