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Windows 7: Frequent appearance of BSOD on HP Elitebook 8460p running on windows 7

07 Jan 2013   #1
thunderlite

windows 7 640bit enterprise edition
 
 
Frequent appearance of BSOD on HP Elitebook 8460p running on windows 7

Hi,
Appreciate if someone could decipher the attached memory dump files that I have extracted for my machine. There has been 4 instances of BSOD since Jan 1st 2013. The laptop is a HP Elitebook 8460p which I use for work.

Thanks in advance.
Avi


My System SpecsSystem Spec
.
07 Jan 2013   #2
x BlueRobot

 

Code:
BugCheck D1, {28, 2, 0, fffff8800178eb2d}

Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )
Code:
Usual causes:  Device driver
Code:
2: kd> k
Child-SP          RetAddr           Call Site
fffff880`033ae628 fffff800`02c9c569 nt!KeBugCheckEx
fffff880`033ae630 fffff800`02c9b1e0 nt!KiBugCheckDispatch+0x69
fffff880`033ae770 fffff880`0178eb2d nt!KiPageFault+0x260
fffff880`033ae900 fffff880`018a71c2 NETIO!RtlCopyBufferToMdl+0x1d
fffff880`033ae960 fffff880`0186e06d tcpip! ?? ::FNODOBFM::`string'+0x1a40f
fffff880`033ae9d0 fffff880`01859e2e tcpip!TcpTcbCarefulDatagram+0x1abd
fffff880`033aeb80 fffff880`018573da tcpip!TcpTcbReceive+0x3a2
fffff880`033aec90 fffff880`0185815b tcpip!TcpMatchReceive+0x1fa
fffff880`033aede0 fffff880`01850597 tcpip!TcpPreValidatedReceive+0x36b
fffff880`033aeeb0 fffff880`0185010a tcpip!IppDeliverListToProtocol+0x97
fffff880`033aef70 fffff880`0184f6c1 tcpip!IppProcessDeliverList+0x5a
fffff880`033af010 fffff880`0184d36f tcpip!IppReceiveHeaderBatch+0x232
fffff880`033af110 fffff880`0184c942 tcpip!IpFlcReceivePackets+0x64f
fffff880`033af310 fffff880`018c975a tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
fffff880`033af3f0 fffff800`02ca8c48 tcpip! ?? ::FNODOBFM::`string'+0x439a2
fffff880`033af440 fffff880`0184c462 nt!KeExpandKernelStackAndCalloutEx+0xd8
fffff880`033af520 fffff880`017490eb tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`033af590 fffff880`01712ad6 ndis!ndisMIndicateNetBufferListsToOpen+0xdb
fffff880`033af600 00000000`00000000 ndis!ndisMDispatchReceiveNetBufferLists+0x1d6
NETIO.SYS is a Windows I/O Network Subsystem driver, and there is most probably an issue with the network card drivers or a Internet security program which has it's own in-built firewall.

Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:
Code:
BugCheck 116, {fffffa800508b4e0, fffff880044073bc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+73bc )
Update:

Code:
2: kd> lmvm atikmpag
start             end                 module name
fffff880`04400000 fffff880`0444e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sun Feb 06 18:01:43 2011 (4D4EE207)
    CheckSum:         0004FFBF
    ImageSize:        0004E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:AMD's Website (use the Driver Auto-Detect): It will also be a good idea to check for any overheating issues, by checking inside the case and removing any dust.

Follow these steps:Overclocking -
I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:
Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:Scan for corrupted or missing Windows files with:Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary: Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
Check for any driver compatibility issues with:If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:
My System SpecsSystem Spec
07 Jan 2013   #3
thunderlite

windows 7 640bit enterprise edition
 
 

Hi BlueRobot,

Thanks for your quick reply. As suggested in your post, I will run some of the diagnostis. I already ran malawarebytes and results came out clean. As for the display drivers for on-board ATI Radeon graphics chipset, these were never updated. The security policies enforced on my work-laptop won't allow any unauthorized windows updates. Once on the company network, the OS on the laptop is automatically updated by pulling necessary security patches(windows as well as anitivirus) and installing them locally.

I will run memory diagnostics and see if throws up somethings. Thanks again for the reply.
My System SpecsSystem Spec
.

08 Jan 2013   #4
x BlueRobot

 

Your welcome, and post back your results.
My System SpecsSystem Spec
Reply

 Frequent appearance of BSOD on HP Elitebook 8460p running on windows 7




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