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Windows 7: Increasing BSODs over time; most recent 3b and 1e

07 Jan 2013   #1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Increasing BSODs over time; most recent 3b and 1e

Dating back to sometime November, I've been having an increasing amount of BSODs overtime. The first couple were within a month of each other; the next few have been within days. I originally thought the BSODs were due to an Nvidia beta driver I installed in preparation to Far Cry 3, but I disregarded this after I rolled back to my previous driver and later had another BSOD.

After another with the code 1000007e, I did a safe mode driver sweep of my Nvidia drivers and installed the then-latest WHQL drivers. In addition, I noticed a common occurrence in my event viewer regarding something called Adobe AIR. Research into this indicated having an outdated version could result in blue screens, and so I had it updated from 1.0 to the latest (3.5).

Hoping the issue was resolved, I was greeted a few days later I came up with a 3b BCCode. Then today I hit a 1e. Nuts.

These blue screens seem to be random and unrelated to any heating issues. So far, they have only come when I've been browsing, not when playing games.

Due to the increase over time, my current train of thought leads me to think it may be RAM going bad (damnit). I'll be running a Memtest shortly, though that will take a long while due to having 16 gigs. In the meantime, I'll attach the two recent dumps for you fine folks to look at.

My System SpecsSystem Spec
.

08 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Here's some information on the usual causes of the BSOD-s.

Code:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:  System service, Device driver, graphics driver, ?memory

STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 
Usual causes: None

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Please take memtest in the following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results.

One question: Do you use any antivirus?
My System SpecsSystem Spec
09 Jan 2013   #3

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Current status: ran through Memtest. First run resulted in a single error near the very end of the second pass.

While not *technically* overclocked, I had my RAM manually set at 1600, given that that's what they're supposed to be. However, my motherboard detects them as 1333 on Auto for whatever reason. So for a second run, I set the RAM speed back to Auto (and thus 1333) and let it run for eight full passes. Over eighteen hours later, no errors were detected.

The error at the 1600 speed both concerns and perplexes me. My history with bad memory and Memtest tells me that a single error means problems, but also that bad memory usually shows up multiple errors on the first pass, and usually pretty early. Additionally, I had this RAM set at 1600 for over a year and had no issues whatsoever. Combining that with the thorough 1333 run, and I'm not sure whether or not to rule out the RAM as a possibility.

Re: antivirus: not actively. Keeping Windows up to date and being smart has resulted in not having a virus in a decade for me. Whenever my computer acts weird and I get some antivirus programs to check, they always come up negative - and I later discover the problem to be something else.

However, later today I will be running a Windows Defender Offline full scan, if just to rule out another possibility.

In the meantime, I'd appreciate it if you guys could look through the dumps and see if anything odd catches your eyes.
My System SpecsSystem Spec
.


09 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Your motherboard defaults at 1333 MHz for the RAM, unless it is slower.
Setting it at 1600MHz is standard, that's what it's rated for.
RAM can fail at any point in the test (memtest86+), the usual tests that fail are #5 and #7.

Sometimes the RAM needs a little tweaking, like with 16GB. How many RAM cards do you have?
Let's get some info, then I can recommend some adjustments.
Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

All your crashes are pointing to memory corruption.

Your System Event Logs stop at Date: 2012-10-25.
To check the System Event Log settings.
1. Start Event Viewer.
2. In the console tree, expand Windows Logs and select System.
3. On the Action menu, click Properties.
4. In the General Tab, ensure 'Enable logging' is checked.
Maximum log size should be 20480
Under 'When maximum event log size is reached': select 'Overwrite events as needed (oldest events first)'
Click OK.

If you are still not getting new System Event Logs, you can 'Clear Log' on the same page.

Code:
Event[33258]:
  Log Name: System
  Source: atapi
  Date: 2012-10-20T18:36:14.289
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lain
  Description: 
The driver detected a controller error on \Device\Ide\IdePort0.
What IDE device do you have installed?

Code:
Event[33259]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2012-10-20T18:36:18.984
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Lain
  Description: 
Processor 0 in group 0 exposes the following:

3 idle state(s)
18 performance state(s)
8 throttle state(s)
This usually indicates the CPU is overheating.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Your Media Player Classic Home Cinema is crashing repeatedly, check for an update.

Update your Creative Audio driver, it's old.
ctac32k.sys Wed Jul 02 2008

Your Intel RST driver wasn't listed in the dump files, but it's in the drivers list.
iaStorV Intel RAID Controller Kernel 6/10/2010
That's an old version, update to:
Intel® Rapid Storage Technology Version: 11.2.0.1006
Don't install any versions newer than this one, they are known to cause instability.
My System SpecsSystem Spec
09 Jan 2013   #5

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Dave76 View Post
How many RAM cards do you have?
Four sticks, 4GB each.


Quote:
Let's get some info, then I can recommend some adjustments.
Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
Attachment 249330

Attachment 249331

Attachment 249332

Attachment 249333


Quote:
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
Couldn't find the "CPU integrated memory controller voltage", so here's everything that seemed relevant:

CPU Multi-Steps Load-Line [Level 4]
CPU Vcore: 1.225v [Auto] (this, of course, flucuates)
DRAM Voltage: 1.500v [Auto]

QPI/VTT Voltage: 1.050v [Auto]
System Agent Voltage: 0.920v [Auto]
CPU PLL: 1.800v [Auto]



Quote:
Your System Event Logs stop at Date: 2012-10-25.
To check the System Event Log settings.
1. Start Event Viewer.
2. In the console tree, expand Windows Logs and select System.
3. On the Action menu, click Properties.
4. In the General Tab, ensure 'Enable logging' is checked.
Maximum log size should be 20480
Under 'When maximum event log size is reached': select 'Overwrite events as needed (oldest events first)'
Click OK.

If you are still not getting new System Event Logs, you can 'Clear Log' on the same page.
That's odd. All settings are correct. I'll Clear Log, then.


Quote:
What IDE device do you have installed?
Even odder. I have none. Everything is SATA.

Actually, I don't think this motherboard even has an IDE port GIGABYTE - Motherboard - Socket 1155 - GA-Z68X-UD4-B3 (rev. 1.0)


Quote:
This usually indicates the CPU is overheating.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Averaging about 36C at idle across all cores.

Ten minutes of a Prime95 torture test focused on heat gave maximum of 55C on any core.


Quote:
Your Media Player Classic Home Cinema is crashing repeatedly, check for an update.
Ah, that thing can have issues, but is usually reliable. Doubt it has any connection here, but I'll get it updated just in case.


Quote:
Update your Creative Audio driver, it's old.
ctac32k.sys Wed Jul 02 2008
Actually, I'm using a modded driver (PAX) for my sound card, as Creative's drivers are infamously abysmal. Always have a pain with those, and since these have given me no trouble or conflicts, I have the desire to leave it be like a rusty sea mine.


Quote:
Your Intel RST driver wasn't listed in the dump files, but it's in the drivers list.
iaStorV Intel RAID Controller Kernel 6/10/2010
That's an old version, update to:
Intel® Rapid Storage Technology Version: 11.2.0.1006
Don't install any versions newer than this one, they are known to cause instability.
Not even sure what that is, though I know I don't use RAID (haven't done one in over a decade). Regardless, all the ones on that page don't list Windows 7 as a supported OS.
My System SpecsSystem Spec
09 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by The Tower View Post
Quote   Quote: Originally Posted by Dave76 View Post
How many RAM cards do you have?
Four sticks, 4GB each.
Quote   Quote: Originally Posted by The Tower View Post
Couldn't find the "CPU integrated memory controller voltage", so here's everything that seemed relevant:

CPU Multi-Steps Load-Line [Level 4]
CPU Vcore: 1.225v [Auto] (this, of course, flucuates)
DRAM Voltage: 1.500v [Auto]

QPI/VTT Voltage: 1.050v [Auto]
System Agent Voltage: 0.920v [Auto]
CPU PLL: 1.800v [Auto]
QPI/VTT Voltage is the CPU integrated memory controller voltage.
Set the RAM frequency 'System Memory Multiplier' to 'Manual' and 16 (1600MHz).
Set the DRAM Voltage to 'Manual' and bump to 1.550v.
Set the QPI/VTT Voltage to 'Manual' and bump to 1.100v.
Also set the first four RAM timings manually to 9-9-9-24 and the 'Command Rate' to 2T, leave the rest on 'Auto'.

Run memtest86+ with all cards installed, minimum of 7 full passes, best to run overnight.
Let us know the results.

Quote   Quote: Originally Posted by The Tower View Post
That's odd. All settings are correct. I'll Clear Log, then.
Sometimes BSoD report program gets cut off and the files don't finish loading.

Quote   Quote: Originally Posted by The Tower View Post
Even odder. I have none. Everything is SATA.

Actually, I don't think this motherboard even has an IDE port GIGABYTE - Motherboard - Socket 1155 - GA-Z68X-UD4-B3 (rev. 1.0)
The USB ports can get reported as IDE, or an IDE external drive.
What external devices do you have installed?
Include keyboard and mouse, make and model.

Quote   Quote: Originally Posted by The Tower View Post
Averaging about 36C at idle across all cores.

Ten minutes of a Prime95 torture test focused on heat gave maximum of 55C on any core.
Good temps.
What CPU cooler do you have?

Quote   Quote: Originally Posted by The Tower View Post
Ah, that thing can have issues, but is usually reliable. Doubt it has any connection here, but I'll get it updated just in case.
Re Media Player Classic: These can and do have very serious impact on the OS and are known to be the cause of many different types of crashes, and are hard to track down.
We see these issues all the time.

Quote   Quote: Originally Posted by The Tower View Post
Quote:
Update your Creative Audio driver, it's old.
ctac32k.sys Wed Jul 02 2008
Actually, I'm using a modded driver (PAX) for my sound card, as Creative's drivers are infamously abysmal. Always have a pain with those, and since these have given me no trouble or conflicts, I have the desire to leave it be like a rusty sea mine.
Modded drivers aren't known for their stability, leave it for now but we may need to come back to it.

Quote   Quote: Originally Posted by The Tower View Post
Quote:
Your Intel RST driver wasn't listed in the dump files, but it's in the drivers list.
iaStorV Intel RAID Controller Kernel 6/10/2010
That's an old version, update to:
Intel® Rapid Storage Technology Version: 11.2.0.1006
Don't install any versions newer than this one, they are known to cause instability.
Not even sure what that is, though I know I don't use RAID (haven't done one in over a decade). Regardless, all the ones on that page don't list Windows 7 as a supported OS.
That's the first time I haven't seen Windows 7 and Windows 8 listed as supported, I have this version on two 7&8 dual boot machines, an 8 desktop and a 7 laptop. No problems/issues, it is supported, confirmed by the date.

Intel RST driver is for AHCI and RAID settings, you don't have to have anything in RAID to use this driver.
This is the driver that enables Trim for your SSD, so is very important.

In Device Manager > IDE ATA/ATAPI controllers, right click the 'Intel...' and choose 'Properties' then the 'Drivers Tab'. It will show you the date and version.
My System SpecsSystem Spec
11 Jan 2013   #7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
QPI/VTT Voltage is the CPU integrated memory controller voltage.
Set the RAM frequency 'System Memory Multiplier' to 'Manual' and 16 (1600MHz).
Set the DRAM Voltage to 'Manual' and bump to 1.550v.
Set the QPI/VTT Voltage to 'Manual' and bump to 1.100v.
Also set the first four RAM timings manually to 9-9-9-24 and the 'Command Rate' to 2T, leave the rest on 'Auto'.

Run memtest86+ with all cards installed, minimum of 7 full passes, best to run overnight.
Let us know the results.
20 hours and 9 passes later with all those manual settings added, and no errors.


Quote:
The USB ports can get reported as IDE, or an IDE external drive.
What external devices do you have installed?
Include keyboard and mouse, make and model.
Actively, just my mouse. Razer DeathAdder 3500 DPI 3.5G. My keyboard, while being USB, is connected to the PS/2 port via adapter. The keyboard is a Leopold Tenkeyless Cherry Brown, model FC200RT/AB.

Additionally, I do have several external hard drives that I hook up from time to time. None of these were active during any of the bluescreens.


Quote:
Good temps.
What CPU cooler do you have?
Cooler Master Hyper 212 Plus. Basically a monster of a cooler at a reasonable price. And I only have one of two possible 120mm fans connected!

Though it is winter. The temps will obviously be higher in the summer (March through October here in Phoenix), but this thing still keeps the CPU at acceptable temps.


Quote:
Re Media Player Classic: These can and do have very serious impact on the OS and are known to be the cause of many different types of crashes, and are hard to track down.
We see these issues all the time.
The version I have is a specially made version that comes with CCCP (Combined Community Codec Pack), so I can't go straight up replacing it with the base version (at least that's my understanding). However, this did just make me check and discover a new CCCP release just came out, so hey!


Quote:
Modded drivers aren't known for their stability, leave it for now but we may need to come back to it.
Neither are Creative's own drivers. I'd be done with Sound Blaster if another sound card manufacturer had a front I/O drive.

Anyways, I'll keep it be for now.


Quote:
Quote   Quote: Originally Posted by The Tower View Post
Quote:
Your Intel RST driver wasn't listed in the dump files, but it's in the drivers list.
iaStorV Intel RAID Controller Kernel 6/10/2010
That's an old version, update to:
Intel® Rapid Storage Technology Version: 11.2.0.1006
Don't install any versions newer than this one, they are known to cause instability.
Not even sure what that is, though I know I don't use RAID (haven't done one in over a decade). Regardless, all the ones on that page don't list Windows 7 as a supported OS.
That's the first time I haven't seen Windows 7 and Windows 8 listed as supported, I have this version on two 7&8 dual boot machines, an 8 desktop and a 7 laptop. No problems/issues, it is supported, confirmed by the date.

Intel RST driver is for AHCI and RAID settings, you don't have to have anything in RAID to use this driver.
This is the driver that enables Trim for your SSD, so is very important.

In Device Manager > IDE ATA/ATAPI controllers, right click the 'Intel...' and choose 'Properties' then the 'Drivers Tab'. It will show you the date and version.
For the moment, I'm going to leave this be. After the last Memtest, I think I'll wait to see if a BSOD happens again in the near future. If I have none in two months, I'll come back and set this as solved. If I do hit one, I'll start going through the other suggestions.

Thanks for your help so far!
My System SpecsSystem Spec
11 Jan 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You're welcome.

Good news on the RAM testing.

If you're stable for a week, then you can mark this thread solved.
This helps others with similar issues.

Leave everything else as is for now, best not to change too many things at once.
I would recommend to update the Intel RST driver to Version: 11.2.0.1006, when your system is stable. You should get some performance improvement.

Let us know how your system is running.
My System SpecsSystem Spec
12 Jan 2013   #9

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Oh deary.

Despite a nice, full day of extreme usage, including a three hour plus stint of Prime95, I get up today and, after a cold boot, decide to do some more Prime95 testing while I watch football. Within seconds of starting the Blend torture test I get a blue screen. Code 1e. *sigh* Dump attached.


Attachment 249867
My System SpecsSystem Spec
12 Jan 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Stop code 1e is a memory crash.
Bump QPI/VTT Voltage to 1.150v.
Run memtest86+ again, minimum of 7 full passes, best to run overnight.

Code:
KMODE_EXCEPTION_NOT_HANDLED (1e)
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b6100
GetUlongFromAddress: unable to read from fffff800034b61c0
 0000000000000000 Nonpaged pool
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!ExpInterlockedPopEntrySListFault16+0
For a quick stability test run OCCT.
OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.

Let us know the results.
My System SpecsSystem Spec
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