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Windows 7: BSOD after installing ATI Radeon 6850 HD Driver error 0x00000116


07 Jan 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD after installing ATI Radeon 6850 HD Driver error 0x00000116

My computer BSOD's on restart right before login screen after I install the video driver.

I have done this several times, using last known good configuration to get it running again.

Usually it just goes from a black screen to blue, but on my last attempt it showed the login screen with black horizontal lines and then it bsod'd.

I have uploaded any information that I think may be useful in the attached files.

My System SpecsSystem Spec
.

07 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

There are no .dmp files in the attachment. Please go through this tutorial and configure for small memory dumps: Dump Files - Configure Windows to Create on BSOD

Please go through this thread: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
08 Jan 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have added .dmp files
My System SpecsSystem Spec
.


08 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Like I mentioned in my first post. Go through the 116 link.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008ee7010, fffff880040a3bb8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7bb8 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008ee7010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880040a3bb8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7bb8
fffff880`040a3bb8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`021709c8 fffff880`0609c000 : 00000000`00000116 fffffa80`08ee7010 fffff880`040a3bb8 00000000`00000000 : nt!KeBugCheckEx
fffff880`021709d0 fffff880`0609bd0a : fffff880`040a3bb8 fffffa80`08ee7010 fffffa80`08e92c00 fffffa80`07bab410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02170a10 fffff880`06142f07 : fffffa80`08ee7010 00000000`00000000 fffffa80`08e92c00 fffffa80`07bab410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02170a40 fffff880`0616cb75 : 00000000`ffffffff 00000000`000008ea 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02170b20 fffff880`0616b2bb : 00000000`00000102 00000000`00000001 00000000`000008ea 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02170b50 fffff880`0613e2c6 : ffffffff`ff676980 fffffa80`07bab410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02170bf0 fffff880`0616ae7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`07bc7c68 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02170d00 fffff800`03b2896a : 00000000`1d911f85 fffffa80`07c45b60 fffffa80`069ab890 fffffa80`07c45b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02170d40 fffff800`03867ac6 : fffff880`0308f180 fffffa80`07c45b60 fffff880`0309a040 fffff880`01210534 : nt!PspSystemThreadStartup+0x5a
fffff880`02170d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7bb8
fffff880`040a3bb8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7bb8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ea4ec26

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

5: kd> lmvm atikmpag
start             end                 module name
fffff880`0409c000 fffff880`040ed000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Oct 24 10:40:06 2011 (4EA4EC26)
    CheckSum:         0005917F
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also update to Service Pack 1:
Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
09 Jan 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I went through the link given, but to no avail, I also now have Windows 7 SP1 installed.

I however now have a new problem, my gpu does not show up under display drivers I have tried uninstalling "Standard VGA Graphics Adapter" under the display tab in device manager, but when I reboot it just re-installs the VGA again and is now currently just disabled.

I also have a newer dmp file with the BSOD after sp1.
My System SpecsSystem Spec
09 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007c474e0, fffff88002e9cdb8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8db8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007c474e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002e9cdb8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8db8
fffff880`02e9cdb8 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023419c8 fffff880`06319000 : 00000000`00000116 fffffa80`07c474e0 fffff880`02e9cdb8 00000000`00000000 : nt!KeBugCheckEx
fffff880`023419d0 fffff880`06318d0a : fffff880`02e9cdb8 fffffa80`07c474e0 fffffa80`09e3a010 fffffa80`0964a010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02341a10 fffff880`063bff07 : fffffa80`07c474e0 00000000`00000000 fffffa80`09e3a010 fffffa80`0964a010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02341a40 fffff880`063e9b75 : 00000000`ffffffff 00000000`00000e76 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02341b20 fffff880`063e82bb : 00000000`00000102 00000000`00000000 00000000`00000e76 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02341b50 fffff880`063bb2c6 : ffffffff`ff676980 fffffa80`0964a010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02341bf0 fffff880`063e7e7a : 00000000`00000000 fffffa80`09e3a010 00000000`00000080 fffffa80`0964a010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02341d00 fffff800`03b75e5a : 00000000`fffffc32 fffffa80`09645b50 fffffa80`069ab890 fffffa80`09645b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02341d40 fffff800`038cfd26 : fffff880`0328f180 fffffa80`09645b50 fffff880`0329a040 fffff880`02341e40 : nt!PspSystemThreadStartup+0x5a
fffff880`02341d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8db8
fffff880`02e9cdb8 4055            push    rbp

SYMBOL_NAME:  atikmpag+8db8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5064f994

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`02e94000 fffff880`02f0a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Sep 28 07:12:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Same issue,
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
Is this a laptop or a desktop?
My System SpecsSystem Spec
09 Jan 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Desktop.

My system specs are now up. it stilll lists the "Standard VGA" as my graphics, but it should be ATI radeon HD 6850.
My System SpecsSystem Spec
09 Jan 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Can you test it on another PC?
My System SpecsSystem Spec
Reply

 BSOD after installing ATI Radeon 6850 HD Driver error 0x00000116




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