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BSOD probably caused by Ntfs.sys, ntkrnlmp.exe, win32k.sys
Hello! I'm working with a Dell OptiPlex 580 running 64-bit Windows 7 Professional in a domain environment. This PC is two years old and essentially started to crash out of the box. I put up with it for about a year-and-a-half because the crashes were somewhat infrequent, maybe occuring every two to three weeks.
About three months ago I had become fed up and purchased a software support contract with Dell. Although I had performed multiple diagnostic tests on my own to search for hardware failure (never found any issues), they made me rerun those same tests to prove there were no hardware issues. After the diagnostics came back clean, they told me I would have to reformat the hard drive and reinstall windows (which had come installed OEM). They seemed to think Windows was corrupt and needed to be cleanly reinstalled. Seemed a pain to me since they were the ones who installed Windows in the first place, but I digress...
Despite following their instructions, the PC in question has experienced 6 BSOD since reformatting. So I guess whatever they thought the cause/cure would be, reinstalling Windows did not do the trick. I do not know if this means there is a driver issue or what? I did perform a quick bugcheck and it stated the crashes were probably caused by Ntfs.sys, ntkrnlmp.exe, and win32k.sys.
Any help would be greatly appreciated!
Thanks,
jmt83