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Windows 7: Black Screen of Death


08 Jan 2013   #1

Windows 7 Home Premium 64bit
 
 
Black Screen of Death

Everytime I turn on my laptop I get a black screen after the Dell logo pops up. This has been happening for atleast a month now. The last time I got it to completely boot up I ran virus scans, malware scans, and tried doing a restore with all no such luck. The last thing I did on my laptop was create a PowerPoint presentation with no new hardware or software configuration. I took my laptop to my schools IT department and couldn't get it to boot up as well. any suggestions?

The laptop is Dell Studio 1558 with Windows 7 and an Intel Core i3.

My System SpecsSystem Spec
.

08 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Does it boot fine sometimes? Can it boot from bootable DVD for example a Windows 7 install DVD?

do you have a Windows 7 install DVD or Windows 7 system repair disk?
My System SpecsSystem Spec
08 Jan 2013   #3

Windows 7 Home Premium 64bit
 
 

Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
My System SpecsSystem Spec
.


08 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chaps2013 View Post
Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
in windows recovery environment (boot from dvd)

Code:
diskpart
list disk (how many do you see?)
list vol
exit
Which volumes do you see and what is the purpose of each (not interested in DVD drives)?
My System SpecsSystem Spec
08 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Assume diskpart output gives you C,D,E (ignore the DVD and usb drive letters!)

Code:
chkdsk/f  c:
chkdsk/f  d:
chkdsk/f  e:
Any errors? repaired? If errors.. run command again... no errors anymore?
My System SpecsSystem Spec
08 Jan 2013   #6

Windows 7 Home Premium 64bit
 
 

I don't think I did it right. The laptop was trying to install Windows 7.
My System SpecsSystem Spec
08 Jan 2013   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by chaps2013 View Post
I don't think I did it right. The laptop was trying to install Windows 7.
He should have mentioned this. Command Prompt at Startup
My System SpecsSystem Spec
09 Jan 2013   #8

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by chaps2013 View Post
Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
in windows recovery environment (boot from dvd)

Code:
diskpart
list disk (how many do you see?)
list vol
exit
Which volumes do you see and what is the purpose of each (not interested in DVD drives)?
Volume 1: is Ltr C: labeled as Recovery, Fs: NTFS, Type: Partition, Status: Healthy
Volume 2: Lrt: D, Label: OS, Fs: NTFS, Type: Partition, Status: Healthy

For the different disk checks I don't believe I found any errors.

Britton30: Thank you for the advice. It helped alot
My System SpecsSystem Spec
09 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chaps2013 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by chaps2013 View Post
Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
in windows recovery environment (boot from dvd)

Code:
diskpart
list disk (how many do you see?)
list vol
exit
Which volumes do you see and what is the purpose of each (not interested in DVD drives)?
Volume 1: is Ltr C: labeled as Recovery, Fs: NTFS, Type: Partition, Status: Healthy
Volume 2: Lrt: D, Label: OS, Fs: NTFS, Type: Partition, Status: Healthy

For the different disk checks I don't believe I found any errors.

Britton30: Thank you for the advice. It helped alot
Code:
 
diskpart
sel  vol c
det part
sel vol d
det part
exit
Which one is active?

In same window type:
Code:
bootrec/fixmbr
bootrec/fixboot
both succesful?
My System SpecsSystem Spec
09 Jan 2013   #10

Windows 7 Home Premium 64bit
 
 

I couldn't get it to pull up the installation DVD. I started running some tests and got and got an error code: 0146 and OFOO:1332. I looked the codes up which pointed to Hard Drive failure.
My System SpecsSystem Spec
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 Black Screen of Death




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