Black Screen of Death

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  1. Posts : 33
    Windows 7 Home Premium 64bit
       #1

    Black Screen of Death


    Everytime I turn on my laptop I get a black screen after the Dell logo pops up. This has been happening for atleast a month now. The last time I got it to completely boot up I ran virus scans, malware scans, and tried doing a restore with all no such luck. The last thing I did on my laptop was create a PowerPoint presentation with no new hardware or software configuration. I took my laptop to my schools IT department and couldn't get it to boot up as well. any suggestions?

    The laptop is Dell Studio 1558 with Windows 7 and an Intel Core i3.
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #2

    Does it boot fine sometimes? Can it boot from bootable DVD for example a win7 install DVD?

    do you have a win7 install DVD or win7 system repair disk?
      My Computer


  3. Posts : 33
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4

    chaps2013 said:
    Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
    in windows recovery environment (boot from dvd)

    Code:
    diskpart
    list disk (how many do you see?)
    list vol
    exit
    Which volumes do you see and what is the purpose of each (not interested in DVD drives)?
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #5

    Assume diskpart output gives you C,D,E (ignore the DVD and usb drive letters!)

    Code:
    chkdsk/f  c:
    chkdsk/f  d:
    chkdsk/f  e:
    Any errors? repaired? If errors.. run command again... no errors anymore?
      My Computer


  6. Posts : 33
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I don't think I did it right. The laptop was trying to install Windows 7.
      My Computer


  7. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #7

    chaps2013 said:
    I don't think I did it right. The laptop was trying to install Windows 7.
    He should have mentioned this. Command Prompt at Startup
      My Computer


  8. Posts : 33
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Kaktussoft said:
    chaps2013 said:
    Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
    in windows recovery environment (boot from dvd)

    Code:
    diskpart
    list disk (how many do you see?)
    list vol
    exit
    Which volumes do you see and what is the purpose of each (not interested in DVD drives)?
    Volume 1: is Ltr C: labeled as Recovery, Fs: NTFS, Type: Partition, Status: Healthy
    Volume 2: Lrt: D, Label: OS, Fs: NTFS, Type: Partition, Status: Healthy

    For the different disk checks I don't believe I found any errors.

    Britton30: Thank you for the advice. It helped alot
      My Computer


  9. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #9

    chaps2013 said:
    Kaktussoft said:
    chaps2013 said:
    Not really. The screen becomes black after the Dell logo and stays like that for a few minutes until a message pops up asking if I want to repair Windows. After selecting that option the loading Windows with a status bar comes up. It freezes at about 70% until I do a force shut down. I have not tried booting it with the installation DVD yet.
    in windows recovery environment (boot from dvd)

    Code:
    diskpart
    list disk (how many do you see?)
    list vol
    exit
    Which volumes do you see and what is the purpose of each (not interested in DVD drives)?
    Volume 1: is Ltr C: labeled as Recovery, Fs: NTFS, Type: Partition, Status: Healthy
    Volume 2: Lrt: D, Label: OS, Fs: NTFS, Type: Partition, Status: Healthy

    For the different disk checks I don't believe I found any errors.

    Britton30: Thank you for the advice. It helped alot
    Code:
     
    diskpart
    sel  vol c
    det part
    sel vol d
    det part
    exit
    Which one is active?

    In same window type:
    Code:
    bootrec/fixmbr
    bootrec/fixboot
    both succesful?
      My Computer


  10. Posts : 33
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    I couldn't get it to pull up the installation DVD. I started running some tests and got and got an error code: 0146 and OFOO:1332. I looked the codes up which pointed to Hard Drive failure.
      My Computer


 
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