New
#1
BSOD unexpectedly, seems to be drivers, reached limit of my knowledge
Hello,
I have a Sager NP9170 laptop, run as my primary computer. Relevant to this conversation, it has:
- AMD Radeon HD 7970M graphics card.
- Intel i7-3720QM
- - With the god damn integrated graphics card, an Intel HD 4000.
Original problem:
-BSOD randomly, unsure what caused. I did not change any drivers manually. BSOD continues upon every startup relatively quickly (within 5 minutes, often during startup).
Error report: "Attempt to reset the display driver and recover from timeout failed."
I did research and figured out it was probably a problem with the graphics card drivers.
Point of success: Disabling the AMD card allows otherwise normal operation, no crashes noted.
I then figured that I should update the cards as suggested by my retailer. They sent me to Software Upgrade , where I downloaded the most recent drivers for "Video Drivers for Windows 7 64 BIT" and "AMD Radeon HD 7070M Video driver for Windows 7 32 BIT / 64 BIT".
I attempted to install the AMD drivers - BSOD persisted.
Researched and found I should do a "clean install" of them by clearing the drivers after uninstall with Drive Sweeper in safe mode. Attempted this - BSOD persisted.
Figured perhaps my intel graphics drivers and the amd ones were not agreeing with each other. So I uninstalled both, Drive Swept away the AMD in safe mode, and reinstalled the intel. Worked fine. Next, reinstalling the AMD ones caused me to crash to a black screen with the cursor in the top left. Attempting to restart revealed an error and windows requested to restore (backups had been made, restored fine).
Attempted same "clean install" procedure, got a BSOD during installation this time.
Am I missing something? Is there some obvious mistake I have made?
Thank you all in advance so much for help with this matter.
Edit: BSOD Technical information from the persistent blue screen when AMD card is enabled:
*** STOP: 0x00000116 (0xFFFFFA8013396300, 0xFFFFF880046F1AE4, 0x0000000000000000, 0x0000000000000002)
*** atikmpag.sys - Address FFFFF880046F1AE4 base at FFFFF880046EA000, DateStamp 4f751588
Edit: Files uploaded in third post, sorry about that.
Last edited by Zippity; 10 Jan 2013 at 01:42.