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Windows 7: BSOD ntoskrnl.exe error with HP Pavilion g6 Notebook PC


09 Jan 2013   #1

Windows 7 Home Premium x64
 
 
BSOD ntoskrnl.exe error with HP Pavilion g6 Notebook PC

My computer has been BSODing lately and I haven't found out the problem yet. I have already ran memtestx86 and it said everything passed.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CHRIS-HP
System Manufacturer Hewlett-Packard
System Model HP Pavilion g6 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.34, 6/14/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Chris-HP\Chris
Time Zone Central Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 4.50 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 11.7 GB
Page File Space 7.95 GB
Page File C:\pagefile.sys
HDD: TOSHIBA MK7575GSX
System board: 1695 KBC Version 15.1F

cause:
==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+37e460
From Address : fffff800`02e4d000
To Address : fffff800`03435000
Size : 0x005e8000
Time Stamp : 0x503f82be
Time String : 8/30/2012 9:11:58 AM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================

My System SpecsSystem Spec
.

09 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
09 Jan 2013   #3

Windows 7 Home Premium x64
 
 

I exported the system information earlier, and have it saved as system information. That's where I got all of the stuff from for the spec stuff. Also I'm in my PC Service Tech class, so I have some things available that most people wouldn't. About to upload.
My System SpecsSystem Spec
.


09 Jan 2013   #4

Windows 7 Home Premium x64
 
 

and here is the file
My System SpecsSystem Spec
09 Jan 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Uninstall the following programs:
  • Start Menu\Programs\avast! Free Antivirus : Install Microsoft Security Essentials.
  • Start Menu\Programs\ooVoo
  • Start Menu\Programs\Paragon Backup and Recovery™ 12 Compact
  • Start Menu\Programs\Paragon Partition Manager™ 12 Free
Let us know if it is changing anything or not.
My System SpecsSystem Spec
09 Jan 2013   #6

Windows 7 Home Premium x64
 
 

By change do you mean if there is a BSOD again?
My System SpecsSystem Spec
09 Jan 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by sportsfan1995 View Post
By change do you mean if there is a BSOD again?
Then we have to search deeper. But as it is a Stop 0xF4, and silent about anything, initially it is better to isolate the possible things those have bearings on the storage devices.

ooVoo is an odd man out in the list, but it is a known source of crashes, as far as I have seen.
My System SpecsSystem Spec
09 Jan 2013   #8

Windows 7 Home Premium x64
 
 

I haven't uninstalled them yet. avast and oovoo aren't a problem to uninstall. the two paragon backup and recovery and partition manager are two programs that I got from giveawayoftheday.com and are registered and i don't believe i will be able to install them again and have them activated and so on. If I have to get rid of them I will, but they are really useful tools. I also currently don't have a way of getting them onto a storage device to transfer them back later if they aren't the problem.
My System SpecsSystem Spec
09 Jan 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You can save your entire existing installation.

Backup Complete Computer - Create an Image Backup

If you take the backup on an external HDD/a set of DVDs, you can restore the entire installation in need.

I have nothing to say against paragon, those are undoubtedly good; but sometimes they may cause disc related BSODs, like any other backup taking programs. And, I also have no way to say it with certainty that paragon is the cause of the crash; it is just a sophisticated guess.

As an alternative approach, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
09 Jan 2013   #10

Windows 7 Home Premium x64
 
 

Okay with Driver Verifier, I am at the screen where you select drivers to verify and there are only two drivers and they are from microsoft
My System SpecsSystem Spec
Reply

 BSOD ntoskrnl.exe error with HP Pavilion g6 Notebook PC




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