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Windows 7: BSOD (Kernel error)

09 Jan 2013   #1
Eamane

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD (Kernel error)

I was just watching a video, when the computer froze and then I got the blue screen. This is the 2nd time it happened.

Then when I restarted, I kept getting 'Not responding' when I tried to open Firefox, chrome or any other program. Even Ctrl-Alt-Del was not working. All the tasks were 'Not responding'

Whats wrong with my computer?


My System SpecsSystem Spec
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09 Jan 2013   #2
Generic

Windows 7 32 bit
 
 

That sounds like more of a virus problem to me. Can you get network activity in safe mode with networking?

Not having access to the task manager is a tale sign of a virus infestation.
My System SpecsSystem Spec
09 Jan 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Looking at your crash dumps i note you are getting the E1 stop which is typically caused by a driver, if you could please follow this tutorial about enableing and disableing Driver Verifier and once your computer BSODs again post the new set of dumps so that we can have a better picture of what is driver is causing the crashes. If once you enable Driver Verifier you can not boot normally boot into safe mode to disable it.

BSOD Analysis ==>

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800029c7560, 2, fffffa8003e4e520, fffffa8003e4e520}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

Followup: MachineOwner
---------
Code:
Stop 0x000000E1 probable cause:  Device driver
My System SpecsSystem Spec
.


09 Jan 2013   #4
Eamane

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I enabled the 'Driver Verifier'. But when I restarted, it directly went into a blue screen. Then it showed a Startup error. I tried 'Repair Start up', twice, but it didnt work. It again kept on showing the blue screen (with a Kernel error).

I pressed F8, then got into 'Last Known Configuration'. Then it started normally.

I ran the SF Diagnostic tool and have attached the file. What went wrong? Please help..
My System SpecsSystem Spec
10 Jan 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like the SF Diagnostic tool didn't run long enough to pick up the crash dumps or your system may have stopped generating them for some reason. Please verify that it is generating crash dumps by following this tutorial to step six, if it is already configured to create dumps re-run the SF Diagnostic tool please.
My System SpecsSystem Spec
10 Jan 2013   #6
Eamane

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran the SF tool again, after checking the system settings.
My System SpecsSystem Spec
10 Jan 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

All I am seeing in the files is the original dump log from your first post, try running driver verifier again but this time instead of loading the last known good configuration just boot into safe mode and disable driver verifier, that was what was causing you to be unable to boot into Windows then once it is disabled boot back into Windows like you normaly would.
My System SpecsSystem Spec
13 Jan 2013   #8
Eamane

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran Driver Verifier again. This time for 24 hrs. Only things that went wrong..
-all videos online (youtube) or in VLC player were not working properly. The audio had this grating noise...it was playing at low speed.
-keyboard stopped working, my touchpad was still fine, but keyboard no.

There were no crashes. Is the above things normal for when you use the verifier?
My System SpecsSystem Spec
14 Jan 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It often times can cause odd things to happen, I am curious though why it did not cause a BSOD to occur have you had any BSODs since you reset windows back to its last known good configuration?
My System SpecsSystem Spec
14 Jan 2013   #10
Eamane

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No. None at all. Does this mean the computer is fine now? Or its just a small interval or something, where is fine now and then again start crashing later?
My System SpecsSystem Spec
Reply

 BSOD (Kernel error)




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