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Windows 7: BSOD at random. dmp File attached.

09 Jan 2013   #1

Windows 7
 
 
BSOD at random. dmp File attached.

I have the compressed zip file attached. I built this computer a couple months ago. Everything has seemed fine until now. I have noticed usb devices all stop all of a sudden and I will have to restart the computer. Upon booting up windows none of the devices are recognized. I have to unplug them all, then plug them back in for windows to download and install drivers for them to be ready to be used. I don't know if this is related or not. The BSOD itself occurred while steam was downloading a game. Any help would be much appreciated.

My System SpecsSystem Spec
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09 Jan 2013   #2

Windows 7
 
 

UPDATE: I noticed that I am unable to access anything in my E: Drive. Its a 320gb sata drive. I have only 5 folders in it. Access is denied when trying to open any of them. Even when running as administrator.
My System SpecsSystem Spec
09 Jan 2013   #3

Windows 7
 
 

Any information at all would be greatly appreciated. Even if you took a look at it and have no clue, leave a message saying so. Thanks
My System SpecsSystem Spec
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09 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec
10 Jan 2013   #5

Windows 7
 
 

Thanks for your help koolkat77. Here is the msinfo32.nfo compressed file and the screenshot.
My System SpecsSystem Spec
10 Jan 2013   #6

Windows 7
 
 

Sorry, I forgot to add the screenshot for my ssd. Here it is.
My System SpecsSystem Spec
10 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

If you are overclocking any hardware, STOP. Reset any changed values back to default.

For monitoring the heat/celsius of the system, use Speccy or HWinfo:
Please follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Please download the stable version of Intel Rapid Storage drivers from here:
Code:
avast! Antivirus	avast! Antivirus"c:\program files\avast software\avast\avastsvc.exe"
Avast! can contribute in BSOD-s. Please uninstall it and use MSE instead.
avast! Uninstall Utility | Download aswClear for avast! Removal
Microsoft Security Essentials.
Quote:
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Let us know if this has helped.
My System SpecsSystem Spec
10 Jan 2013   #8

Windows 7
 
 

Thanks, so it was a problem with my hard drive? Also I can not do a disk check on my E drive because it says access is denied.
My System SpecsSystem Spec
10 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Seems to be a hard drive issue at the moment.

Were you able to get the firmware for your ssd?
My System SpecsSystem Spec
10 Jan 2013   #10

Windows 7
 
 

Yea, I have the latest firmware for the sdd.
My System SpecsSystem Spec
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 BSOD at random. dmp File attached.





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