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Windows 7: Computer shut down while running Charter Security Suite Virus Scan

09 Jan 2013   #1
ssmross

Windows 7 Home Premium 64 bit
 
 
Computer shut down while running Charter Security Suite Virus Scan

I was running a manual virus scan with Charter Security Suite on all files types using advanced heuristics. The scan was almost complete when the computer shut off. I was able to restart in Safe Mode and then regularly. I ran the scan again with the same result. A minidump was created. I tried to send the info to Microsoft but got an error (sorry don't remember this one).

What do I need to do?
THANKS!


My System SpecsSystem Spec
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10 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello ssmross.

Apparently I am seeing that all the crash reports are hardware related, machine check exceptions, Stop 0x124; and not apparently related with any virus scanners etc. Do you connect any media player or digital camera etc portable device with the computer?
  • Click the start button.
  • In the search bar of the start menu, type "services.msc" without quotes.
  • Click the resulting link, it will open the Services window.
  • Scroll down to "Portable Device Enumerator Service"
  • Double Click it, it will Open the "Properties" dialog.
  • Under General tab, see the startup type is set as "Manual". Click on it to expand the other options.
  • Select "Disable". Click on "Apply". When applied, click on OK. And exit the services window.
Earlier I told that apparently the virus scanner is not connected with the crashes. But if the portable device is infected itself (that is always possible), this situation may occur. So scan them too, alongwith the entire computer, using the following applications preferably:
Let us know the results.
My System SpecsSystem Spec
11 Jan 2013   #3
ssmross

Windows 7 Home Premium 64 bit
 
 

I do connect my digital camera and I have 2 external hard drives. I ran both of these programs without devices attached. Zero issues/results. I will run this weekend with devices attached and post results.
My System SpecsSystem Spec
.


15 Jan 2013   #4
ssmross

Windows 7 Home Premium 64 bit
 
 

"Select "Disable". Click on "Apply". When applied, click on OK. And exit the services window." - What does this step do? Do I need to leave this setting?

I could not get TDSSKiller to scan the external drives. I did run the Charter Security (F-Secure) on them. No threats/issues.
My System SpecsSystem Spec
15 Jan 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ssmross View Post
"Select "Disable". Click on "Apply". When applied, click on OK. And exit the services window." - What does this step do? Do I need to leave this setting?
It will disable the Portable Device Enumerator Service. Nothing more. The device will work normally when you will attach it. I suggested it to you, coz I found it necessary there

Quote   Quote: Originally Posted by ssmross View Post
I could not get TDSSKiller to scan the external drives. I did run the Charter Security (F-Secure) on them. No threats/issues.
Good news. It ensures that those devices themselves are threat free. Now, follow the other instruction (obviously in you want to; there is no compulsion )and let us know the result.
My System SpecsSystem Spec
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 Computer shut down while running Charter Security Suite Virus Scan




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