Occassional BSOD during Hibernation

horrekepp · 10 Jan 2013

Hello,

First time poster so be gentle

My laptop was working fine until I replaced the 4GB with 2 x 4GB about 2 months ago. I also installed iCloud the following day.

I was getting numerous BSODs during the day and so uninstalled iCloud (using their uninstaller) but was still getting BSOD. I ran some memory tests and found one of the DIMMs to be faulty, got that replaced and now no more BSOD during the day.

I do however get the occasional BSOD when I try to Hibernate manually or the laptop Hibernates itself and I am struggling to troubleshoot the cause.

BlueScreenView is telling me that there is a "DRIVER_POWER_STATE_FAILURE" from ntoskrnl.exe with "ntoskrnl.exe+1040b" in the Address in Stack.

I've checked the event logs but maybe I'm not reading it properly but I really would like to know what the system is doing just before it tries to go into Hibernation.

Personally, I think it may have to do with iCloud or some form of network syncage but I could be completely wrong.

Please find attached the system and dump files and I'd appreciate anybody that can help.

I'd also appreciate if you told me where you found the issue or how you worked out the issue.

Thanks,

Erik

Tobias · 10 Jan 2013

Seems like the BSODs was caused by your WLAN driver:

Intel(R) WiFi Link 1000 BGN
fffff880`062f9000 fffff880`06b7f000 NETwNs64 Thu Aug 04 02:28:26 2011 (4E39E7AA)

I would also recommend that you uninstall Kaspersky and that you update the following drivers:

Intel(R) Mobile Express Chipset SATA AHCI Controller
fffff880`0185c000 fffff880`019b0000 iaStor Sat Nov 06 08:44:52 2010 (4CD50774)

Lenovo System Interface Driver
fffff880`036ae000 fffff880`036b5000 smiifx64 Tue Sep 07 06:38:27 2010 (4C85C1C3)

Realtek PCIe GBE Family Controller
fffff880`04a00000 fffff880`04a85000 Rt64win7 Fri Jun 10 08:33:15 2011 (4DF1BAAB)

Intel(R) Management Engine Interface
fffff880`04d69000 fffff880`04d7a000 HECIx64 Wed Oct 20 01:33:43 2010 (4CBE2AD7)

Intel(R) WiFi Link 1000 BGN
fffff880`052cc000 fffff880`05b52000 NETwNs64 Thu Aug 04 02:28:26 2011 (4E39E7AA)

Intel(R) HD Graphics Family
fffff880`0521b000 fffff880`05dd79a0 igdkmd64 Wed Aug 31 21:53:13 2011 (4E5E9129)

horrekepp · 10 Jan 2013

Thanks.

I have tried updating the drivers but get ""Windows has determined that the driver for your software is up to date" for every driver except "Lenovo System Interface Driver" which doesn't have the option to update driver.

When I started having my BSOD back in November, I did go through Device Manager and try to update all drivers. Some needed an update, some did not.

Why do you recommend on uninstalling Kaspersky?

Tobias · 10 Jan 2013

You need to check for new drivers at the hardware manufacturers homepages, here's the the wireless driver:
Intel® PROSet/Wireless Software and Drivers for Windows 7

horrekepp said:

Why do you recommend on uninstalling Kaspersky?

If you want a stable system I would recommend using the inbuilt firewall and Microsoft Security Essentials.

horrekepp · 10 Jan 2013

Thanks. I have updated the drivers. Not sure I like the settings the new Graphics Driver uses though. Everything seems "dull" or "matte" when it appeared more "glossy" previously, but I'm sure I will find a setting to change that soon.

I've left Kaspersky installed as I quite like its functionality.

I will post again with an update if I continue to have BSOD or if they have been resolved.

horrekepp · 10 Jan 2013

Had a BSOD during lunch.

Latest dump files attached.

Sorry to be troublesome but any more ideas?

Edit -> I have noticed that after the restart, the Tapping is enabled on my Trackpad, which I do not like, so always disable it.

Occassional BSOD during Hibernation

Occassional BSOD during Hibernation

Another BSOD today