Windows 7: BSOD Windows 7 - ntoskrnl.exe+7cc40

Brabbit · 12 Jan 2013

hi, here is the issue:

about two weeks ago I took my laptop to the service because its disk drive not seeing any cd or dvd than they changed it with a new one after that they said we updated the bios after 2 or 3 days later I'm on the Internet I got blue screen error driver power state failure, I tried to update some of my driver such as graphic driver, and tried to update windows it did't work, third crash happened when I was trying to model something( I opened the 3 program at the same time rhino, solid, 3dsmax) , last crash was happened this morning when I was trying to restart my computer it says closing the pc but after 15-20 minutes later it crashes, in addition my laptop opens very slowly than usual..

Some information about the crash..

Sorunlu Olay Adı: BlueScreen
OS Sürümü: 6.1.7601.2.1.0.768.3
Yerel Kimlik: 1055

BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800667DA10
BCP3: FFFFF80000BA2748
BCP4: FFFFFA8005E362B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I check my pc with bluescreenview it says ntoskrnl 7cc40 error but don't know what to do and sorry for my bad English.. I really need your help..

Thank you in advance..

Arc · 12 Jan 2013

Welcome aboard, Brabbit.

Fresco Logic xHCI (USB3) Device Driver is initially identified as the cause of the crash.

Code:

Irp is active with 4 stacks 3 is current (= 0xfffffa8005e36410)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa800667da10 00000000 00000000-00000000    
           \Driver\pci
            Args: 00000000 00000000 00000000 00000005
>[ 16, 2]   0 e1 fffffa800860dac0 00000000 fffff800032e31b0-fffffa800e4492c0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\FLxHCIc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
 \Driver\FLxHCIc    nt!PopSystemIrpCompletion
            Args: 00016600 00000000 00000006 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800e4492c0    

            Args: 00000000 00000000 00000000 00000000

And, the driver is very old.

Code:

start             end                 module name
fffff880`049a5000 fffff880`049f5000   FLxHCIc  T (no symbols)           
    Loaded symbol image file: FLxHCIc.sys
    Image path: \SystemRoot\system32\DRIVERS\FLxHCIc.sys
    Image name: FLxHCIc.sys
    Timestamp:        Thu Feb 24 14:29:52 2011 (4D661E08)
    CheckSum:         0004C3F2
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You try to update it from FRESCO LOGIC INC.===Leap into SuperSpeed===.

The Device Object of the blocked IRP is really interesting.

Code:

Device object (fffffa800860dac0) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800860da90
 \Driver\FLxHCIc DriverObject fffffa8008668910
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002050
DevExt fffffa8008af1370 DevObjExt fffffa800860dc30 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa800667d7f0*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 \Driver\ACPI
Device queue is not busy.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

From another crash dump, that is alos a stop 0x9F; showing a different crasher. Atheros Bluetooth Driver.

Code:

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8009de5030 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\btfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
 \Driver\BtFilter
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ec5dc90    

            Args: 00000000 00000000 00000000 00000000

Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).

Apparently there are no other errors, but as the system is crashing, you should pay attention to these suggestions, too.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Uninstall all the Asus bloatware.

Uninstall Trend Micro. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Do some USB oriented troubleshooting. For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.

Brabbit · 12 Jan 2013

Hi thank you for your quick respond, I updated fresco logic driver and unistall daemon tools then use SPTD stand alone installer , however don't know which atheros ar..... model, on the site there is only one option for windows 7 64 bluetooth driver (Ar3011) I try to install that but it didn't install properly so my laptop crashed again.. and there is no dump file this time..

Brabbit · 12 Jan 2013

Another crash happened and this time seems error different ntoskernel 7efc0, I uploaded the file here and would appreciated if you could help me..

Arc · 12 Jan 2013

Install Intel® Rapid Storage Technology version 11.2.0.1006.

Update Intel Graphics driver from Intel Download Center.

Let us know the results.

Brabbit · 12 Jan 2013

Sorry for questioning but Intel® Rapid Storage Technology version 11.2.0.1006. is for seems vista and xp i I'm using windows 7 home premium 64bit , are you sure that I should install that version?

Arc · 13 Jan 2013

Install it and see what happens. Our senior debugger Dave76 suggested me to suggest for that version only, when needed. The later ones are unstable.

You may read his post here: http://www.sevenforums.com/crashes-d...ml#post2216767, where installing this version helped a lot.

Brabbit · 22 Jan 2013

Hi,
I installed the Intel® Rapid Storage Technology version 11.2.0.1006 and there was't any bluescreen crash since then but when I opened my pc windows explorer has stopped working, it crashes constantly and I had to use my recover Dvd to solve this issue then updated some of the drivers mentioned here in case of BSOD ( not rapid storage) however got a crash a few seconds ago about windows explorer again when I connect my storage device to my laptop

.. I 'm not sure should I start a new thread about it ?

Information about crash:

Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7a144
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c8f9
Exception Code: c0000005
Exception Offset: 00000000000532d0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Arc · 22 Jan 2013

Follow it : Troubleshooting Explorer.exe Crashing Issues

Windows 7: BSOD Windows 7 - ntoskrnl.exe+7cc40

BSOD Windows 7 - ntoskrnl.exe+7cc40 problems?