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Windows 7: BSOD while randomly playing games(ATI Radeon HD 4250)

12 Jan 2013   #1

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while randomly playing games(ATI Radeon HD 4250)

I'm having problems ever since I've gotten this computer.. I'm just now trying to find a solution for it though lol (had the computer for about 2 years now). Everything was bought brand new and put together by the customer support in Fry's.
Anyways, I'm trying to figure out what's going on with this thing, cause it doesn't always crash repeatedly at the same spot. its just randomly. sometimes going days without doing it. I'll always hear the last sound that it was playing before it crashed (like it's stuck on that one spot), then it's the blue screen of death. the bsod is super huge when it comes up, and when i look at it, all it seems to have is all these 00000's things with an x inbetween them at some point. but no other numbers but 000's .
When I used to have a nvida graphics card, it did the same thing, only more so. the ati graphics card is an onboard graphics card (Gigabyte with a 3d turbo thingy) but since i'm not used to the on board graphic settings, i've never messed with it. and i know it states it can be overclocked but i never tried (mainly because I dont understand what it does, and in my experience it is never a good thing to mess with something that i dont understand lol).
when the system starts back up it will bring up the do i want to start in safe mode, etc screen, then will tell me windows has recovered from a serious crash or something of that nature and ask me if i want to submit it for analysis and check for a solution... which i do. and nothing ever comes back.
Thanks in advanced for any help given! :-)

EDIT: fyi, i stopped using the nvida due to not the crashes but it started sounded like a VERY loud fan sound (funny story on how i finally located the sound after thinking it was one of my big fans on the tower lol!). (I knew a lot more about the nvida graphics card... i dont know jack about this ati onboard one lol!)
Also the games i've been playing recently that it's happened on is SPORE, and MySims-full screen modes- and lowest graphic settings.

My System SpecsSystem Spec
.

13 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your display driver is very old.
Code:
start             end                 module name
fffff880`03d03000 fffff880`03d39000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 07 06:53:30 2010 (4BBBDE92)
    CheckSum:         0003C516
    ImageSize:        00036000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.
My System SpecsSystem Spec
13 Jan 2013   #3

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks so much! I'm now up to date in that (i was using the device manager asking it to update it when it told me that it was up to date, lol-obviously it didn't know)
So far, that issue hasn't happened since I've updated, thanks again!
My System SpecsSystem Spec
.


14 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome

Keep us informed how it is running.
My System SpecsSystem Spec
14 Jan 2013   #5

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, all went well until just about 10 mins ago.. lol...
this time i got it, and i was on pogo game site playing mahjong safari (web/java game). And when I've rebooted back up, i got this in the "check for solutions" Windows recover popup thingy...
Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    1033

Additional information about the problem:
  BCCode:    3b
  BCP1:    00000000C0000005
  BCP2:    FFFFF80003088CEB
  BCP3:    FFFFF8800971E110
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\011413-32838-01.dmp
  C:\Users\ -comp sign on name- \AppData\Local\Temp\WER-93241-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I edited the part out where my username is on this computer, but everything else is copy and paste from that pop up. :-)
My System SpecsSystem Spec
15 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

My System SpecsSystem Spec
15 Jan 2013   #7

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

oh okay. Sorry about that! (for some reason i thought since i did it once, the only thing i would need to post is the actual error stuff. don't know why i thought that tho.lol)
thanks again! I am really grateful for your help in this matter ^_^ .
My System SpecsSystem Spec
15 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The latest dupm says, the display driver is still not the latest one .
Code:
0: kd> lmvm atikmpag
start             end                 module name
fffff880`02e8b000 fffff880`02eea000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jul 04 10:40:55 2012 (4FF3D05F)
    CheckSum:         0006086F
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I guess you should install this one:
information   Information
WHQL
Release Date: October 22nd 2012
Version: 12.10
In Device Manager: 9.002
Latest AMD Catalyst Video Driver for Windows 7
My System SpecsSystem Spec
15 Jan 2013   #9

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hmm... okay I'll give it another shot, thanks again!!
(ps. just updated "my system specs")

EDIT: o_O it's not compatible with my graphics card.
I looked here, under the "AMD Product Compatibility "and i didn't see mine. which is
ATI Radeon HD 4250
http://support.amd.com/us/kbarticles...easeNotes.aspx

I looked at the BETA one too, but it wasn't compatible either..
My System SpecsSystem Spec
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 BSOD while randomly playing games(ATI Radeon HD 4250)





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