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Windows 7: BSOD, not frequently, just sometimes when opening IE, or Chrome

12 Jan 2013   #1
shengming

Windows 7 Ultimate x32
 
 
BSOD, not frequently, just sometimes when opening IE, or Chrome

BSOD started 3 weeks ago always when opening IE. I canดt say exactly the frequence or any other pattern, Two days before I restored the system but today I tried to open Chrome and windows crushed again. As and extra info, there is an update which always canดt be installed KB2667402 donดt know if as a direct relation with this problem. Find attached the file, according to the instructions given for the BSOD. Thanks very much.


My System SpecsSystem Spec
.

12 Jan 2013   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Looks like all your crashes might be caused by Pandora. Try uninstalling and see if that stops the crashes.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan 12 05:53:33.759 2013 (UTC - 5:00)
System Uptime: 0 days 0:36:58.851
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 08:10:16.431 2013 (UTC - 5:00)
System Uptime: 0 days 2:18:06.524
Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClasspSendSynchronousCompletion+76 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  SYSTEM
FAILURE_BUCKET_ID:  0xA_CLASSPNP!ClasspSendSynchronousCompletion+76
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 05:51:45.255 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:49.348
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 05:10:57.142 2013 (UTC - 5:00)
System Uptime: 0 days 1:50:51.625
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  2 00:13:20.617 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:04.100
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Tue Jan  1 23:53:59.744 2013 (UTC - 5:00)
System Uptime: 0 days 2:26:54.837
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Mon Dec 31 06:06:37.020 2012 (UTC - 5:00)
System Uptime: 0 days 0:21:58.487
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Dec 29 06:20:44.160 2012 (UTC - 5:00)
System Uptime: 0 days 2:35:44.643
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
My System SpecsSystem Spec
12 Jan 2013   #3
shengming

Windows 7 Ultimate x32
 
 

Thanks ngorman87. I'll do what you suggested and I apreciatte your help. I'll keep you informed.

shengming
My System SpecsSystem Spec
.


16 Jan 2013   #4
shengming

Windows 7 Ultimate x32
 
 

No problem anymore. Thanks very much ngorman87 for your help!
My System SpecsSystem Spec
20 Jan 2013   #5
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

glad to hear
My System SpecsSystem Spec
14 Apr 2013   #6
shengming

Windows 7 Ultimate x32
 
 
BSOD, suddenly while using IE.

Yesterday night I was using IE, and suddenly had a BSOD. I have no idea what could have happened, so can not provide other details, sorry for that.

I'll appreciate if you can help me.

Best regards
My System SpecsSystem Spec
14 Apr 2013   #7
x BlueRobot

 

Firstly, mark this thread as unsolved, so other users can easily tell that you need additional help.

Code:
BugCheck C2, {d, fffffa8003fa7ec0, 53327357, fffffa8000000078}

Probably caused by : ws2ifsl.sys ( ws2ifsl!DispatchClose+70 )
Code:
Usual causes:  Device driver, Memory
A kernel process or device driver has failed to request a pool allocation correctly.

Remove (at least to test):

Code:
Start Menu\Programs\Kaspersky Anti-Virus 6.0 for Windows Workstations MP4
Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Scan for any missing, modified or corrupted protected Windows files with:Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
14 Apr 2013   #8
shengming

Windows 7 Ultimate x32
 
 

Thanks very much BlueRobot, I'll do what you suggest and will keep you informed.

Shengming
My System SpecsSystem Spec
14 Apr 2013   #9
x BlueRobot

 

Your welcome, and will look forward to your results.
My System SpecsSystem Spec
16 Apr 2013   #10
shengming

Windows 7 Ultimate x32
 
 

Dear BlueRobot,

Everything is ok now. Thanks very much for your valuable help.

Shengming
My System SpecsSystem Spec
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 BSOD, not frequently, just sometimes when opening IE, or Chrome




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