Windows 7: BSOD, not frequently, just sometimes when opening IE, or Chrome

shengming · 12 Jan 2013

BSOD started 3 weeks ago always when opening IE. I can´t say exactly the frequence or any other pattern, Two days before I restored the system but today I tried to open Chrome and windows crushed again. As and extra info, there is an update which always can´t be installed KB2667402 don´t know if as a direct relation with this problem. Find attached the file, according to the instructions given for the BSOD. Thanks very much.

mgorman87 · 12 Jan 2013

Looks like all your crashes might be caused by Pandora. Try uninstalling and see if that stops the crashes.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan 12 05:53:33.759 2013 (UTC - 5:00)
System Uptime: 0 days 0:36:58.851
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 08:10:16.431 2013 (UTC - 5:00)
System Uptime: 0 days 2:18:06.524
Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClasspSendSynchronousCompletion+76 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  SYSTEM
FAILURE_BUCKET_ID:  0xA_CLASSPNP!ClasspSendSynchronousCompletion+76
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 05:51:45.255 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:49.348
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 05:10:57.142 2013 (UTC - 5:00)
System Uptime: 0 days 1:50:51.625
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  2 00:13:20.617 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:04.100
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Tue Jan  1 23:53:59.744 2013 (UTC - 5:00)
System Uptime: 0 days 2:26:54.837
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Mon Dec 31 06:06:37.020 2012 (UTC - 5:00)
System Uptime: 0 days 0:21:58.487
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Dec 29 06:20:44.160 2012 (UTC - 5:00)
System Uptime: 0 days 2:35:44.643
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

shengming · 12 Jan 2013

Thanks ngorman87. I'll do what you suggested and I apreciatte your help. I'll keep you informed.

shengming

shengming · 16 Jan 2013

No problem anymore. Thanks very much ngorman87 for your help!

mgorman87 · 20 Jan 2013

glad to hear

shengming · 14 Apr 2013

Yesterday night I was using IE, and suddenly had a BSOD. I have no idea what could have happened, so can not provide other details, sorry for that.

I'll appreciate if you can help me.

Best regards

**x BlueRobot** · 14 Apr 2013

Firstly, mark this thread as unsolved, so other users can easily tell that you need additional help.

Code:

BugCheck C2, {d, fffffa8003fa7ec0, 53327357, fffffa8000000078}

Probably caused by : ws2ifsl.sys ( ws2ifsl!DispatchClose+70 )

Code:

Usual causes:  Device driver, Memory

A kernel process or device driver has failed to request a pool allocation correctly.

Remove (at least to test):

Code:

Start Menu\Programs\Kaspersky Anti-Virus 6.0 for Windows Workstations MP4

Removal tool for Kaspersky Lab products (kavremover)

Install and perform full scans with:

Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

Good and Free system security combination.

Scan for any missing, modified or corrupted protected Windows files with:

SFC /SCANNOW Command - System File Checker

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

Driver Verifier - Enable and Disable

Information

Additional Help - Using Driver Verifier to identify issues with Drivers

shengming · 14 Apr 2013

Thanks very much BlueRobot, I'll do what you suggest and will keep you informed.

Shengming

**x BlueRobot** · 14 Apr 2013

Your welcome, and will look forward to your results.

shengming · 4 Weeks Ago

Dear BlueRobot,

Everything is ok now. Thanks very much for your valuable help.

Shengming

Windows 7: BSOD, not frequently, just sometimes when opening IE, or Chrome

BSOD, not frequently, just sometimes when opening IE, or Chrome problems?