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Windows 7: Asus g75vw with only 2 days :: Blue screen (bsod)


12 Jan 2013   #1

windows 7 64bits
 
 
Asus g75vw with only 2 days :: Blue screen (bsod)

Hello everyone!

I bought Asus G75VW two days ago and i got for four times blue screen of death error!

Can anyone help me figured out what is going on?

Because if it is something serious i need to change fast the computer.

I have the minidump file here : 011113-10951-01.dmp

Thank you all,

Ricardo


My System SpecsSystem Spec
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12 Jan 2013   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

With only two days use, I would certainly return it right away rather than try to fix it. It may develop more issues later...after warranty is gone.
My System SpecsSystem Spec
12 Jan 2013   #3

windows 7 64bits
 
 

but maybe the store dont change me the computer for this reason, i will ask for change to see what they say.
My System SpecsSystem Spec
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12 Jan 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

They have sold you a defective machine, they should take it back, give you another new one or refund your money.
My System SpecsSystem Spec
12 Jan 2013   #5

windows 7 64bits
 
 

thanks for your message Britton.

I already sent a mail to the store asking for the change.

But do you think that the store can consider blue screen a defect in the machine and change the machine for this? (sorry but i really dont understand very much about BSOD)..

And you know if it is the store that is required to give me a new machine or it is ASUS company? Although i has already sent a email for the store i have this doubt..
My System SpecsSystem Spec
12 Jan 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Well, ASUS provides maybe a one year warranty, but they usually will permit sellers to accept returns for about 30 days. I would think if the thing won't work, something is wrong with it and they should replace it. The store would then get reimbursed by ASUS.
My System SpecsSystem Spec
12 Jan 2013   #7

windows 7 64bits
 
 

Ok! I really hope that the store give me a new one!

Thank you very much!
My System SpecsSystem Spec
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 Asus g75vw with only 2 days :: Blue screen (bsod)




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