Windows 7: BSOD at anytime. not tech savy.

w9rpm · 12 Jan 2013

I had a new computer built, in October, and it has been having the BSOD on average, 3 times a week.
I had the memory changed out after I ran the Windows Memory Diagnostic, and it said it was a Memory problem. I have 16GB Ram. I am sorry that I don't have much more to tell you, as I am learning here. I have included a Zip file also. I have also never been able to do a restart or shut down without holding in the power button. Thanks, John

mgorman87 · 12 Jan 2013

Start off by updating your video card drivers and see if that fixes the problem

Also, if it's not disabled, disable your onboard video from the BIOS

http://us.download.nvidia.com/Window...glish-whql.exe

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  9 10:07:40.792 2013 (UTC - 5:00)
System Uptime: 0 days 1:13:21.025
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+65ce7 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+65ce7
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  9 10:10:19.021 2013 (UTC - 5:00)
System Uptime: 0 days 0:02:12.879
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+65ce7 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+65ce7
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  9 14:22:00.080 2013 (UTC - 5:00)
System Uptime: 0 days 0:19:35.313
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+65ce7 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+65ce7
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Fri Jan 11 17:05:14.082 2013 (UTC - 5:00)
System Uptime: 2 days 2:42:50.315
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+65ce7 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+65ce7
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  9 12:28:27.022 2013 (UTC - 5:00)
System Uptime: 0 days 2:17:45.255
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+65ce7 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+65ce7
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

w9rpm · 12 Jan 2013

Thanks, I have updated the video card drivers. I don't know how to disable the onboard video from the BIOS. Thanks, John

w9rpm · 13 Jan 2013

I was getting this before, and I downloaded Drivers for Video. Now I am having it happen again. Also starting
getting Desktop Window Manager Stopped working, so disabled that. Including Zip file. Thanks, John

bagavan · 13 Jan 2013

the dump blames your nvidia driver.

Uninstall the installed driver and reinstall another copy of the latest stable version of your driver

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, 0, fffff8800adb3b88, fffff8800adb33e0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+62396 )

Followup: MachineOwner
---------

mgorman87 · 20 Jan 2013

Still blaming video driver.

Code:

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    (go to top of page)

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

We can rule out disk space.

You do have a BIOS update that you can install

http://downloadcenter.intel.com/Deta...nloadType=BIOS

Run the two hardware tests below to rule out memory/cpu

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Sun Jan 13 14:20:23.284 2013 (UTC - 5:00)
System Uptime: 0 days 0:23:47.517
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+62396 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+62396
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Sun Jan 13 13:51:29.473 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:43.332
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+62396 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_nvlddmkm+62396
BiosReleaseDate = 11/05/2012
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Windows 7: BSOD at anytime. not tech savy.

BSOD at anytime. not tech savy. problems?