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Windows 7: Frequent varying BSOD Issues

12 Jan 2013   #1

Windows 7 Home Premium (64 bit)
 
 
Frequent varying BSOD Issues

Hi, I'm new here and have a seemingly chronic issue with the stability of my laptop.

Specs

Model: Dell Studio 1555 (Manufactured Date: 12/22/2009)
OS: Windows 7 Home Premium 64-bit English
CPU: Intel Core 2 Duo T6600 (2.2GHz/800MHz FSB/2MB Cache)
Mem: 4GB DDR2 at 800MHz
Drive: 500 GB @ 5400RPM Replaced Hard Drive (WD5000BEVT)
GC: 512MB ATI Mobility Radeon HD 4570
CD: Dual Layer DVD+/-R Drive
WiFi: Intel WiFi Link 5100 802.11agn Half Mini-Card

Background Info

I had been getting random BSODs before (roughly once a month), but the frequency picked up greatly last year. Towards the end of this past month, I was receiving 1-3 BSODs a day! Finally I ran a Dell Diagnostic test (in the BIOS) and the DST Short Test failed. So as was the recommendation on the Internet, I replaced my corrupt hard drive for a new one with the same specs (earlier this week). I installed Win 7 HP 64-bit with the manufacturer provided reinstallation DVD.
It seemed to work for a few days, but now I'm running into daily BSODs again. The new Hard drive apparently has a bad block on it (Event Viewer), but I can't determine if that or Google Chrome is causing my laptop to crash. Also, when the computer installs automatic updates, upon restart the BIOS won't find the OS which is really annoying.

Before I replaced the Hard Drive, the usual Stop Code culprit was 1e but now it appears to be f4 or f7.

At this point, the instability could be a variety of things.
-Norton Anti-virus software (on Old Drive)
-Google Chrome
-Drivers for USB TV Card
-Drivers for Sound Card
-Bad Block in New Hard drive

I've included the ZIP file from SF_Diagnostic Tool of the new Hard Drive.
Thanks for looking into this! – Diving Loon

My System SpecsSystem Spec
.

12 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hey Diving Loom,

Please try the following:

Please run Chkdsk:

Goto Start> type in cmd> rightclick and run as Admin

Type: Please run Chkdsk /f/r: (note there is a space between Chkdsk and /f/f

Disk Check

once completed reboot.

Then run:


Start> type in cmd> rightclick and run as Admin


Type: sfc /scannow

SFC /SCANNOW Command - System File Checker

and let that run and then reboot.

Post back after this and let me know any outcome

Also please update to Windows 7 service pack one through windows update.
cheers

Dave
My System SpecsSystem Spec
12 Jan 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Debug session time: Sat Jan 12 06:27:43.230 2013 (UTC - 5:00)
System Uptime: 0 days 2:59:54.024
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
BiosReleaseDate = 04/02/2011
SystemManufacturer = Dell Inc.
SystemProductName = Studio 1555
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  

Code:
Event[673]:
  Log Name: System
  Source: Disk
  Date: 2013-01-08T21:55:43.014
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: John_Herrick-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR2 during a paging operation.

Event[677]:
  Log Name: System
  Source: Disk
  Date: 2013-01-08T21:55:44.994
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: John_Herrick-PC
  Description: 
The device, \Device\Harddisk2\DR2, has a bad block.
Code:
Event[533]:
  Log Name: System
  Source: Disk
  Date: 2013-01-08T20:51:27.323
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: John_Herrick-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
The BSOD was an I/O error and I see a lot of errors on your harddisks in the event viewer.


Run chkdsk as recommended before and also run SeaGate Seatools

Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
My System SpecsSystem Spec
.


12 Jan 2013   #4

Windows 7 Home Premium (64 bit)
 
 

Wow, thanks guys for the quick help. I'll be doing all of the above suggestions and report back soon. Starting with the Command Prompt suggestions...
My System SpecsSystem Spec
12 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I also noticed you are missing your RICOH drivers and it is showing up in the Problem Devices

Code:
Base System Device	PCI\VEN_1180&DEV_0843&SUBSYS_02BE1028&REV_12\4&31FC8C23&0&0AF0	The drivers for this device are not installed.
Base System Device	PCI\VEN_1180&DEV_0852&SUBSYS_02BE1028&REV_12\4&31FC8C23&0&0CF0	The drivers for this device are not installed.
Base System Device	PCI\VEN_1180&DEV_0592&SUBSYS_02BE1028&REV_12\4&31FC8C23&0&0BF0	The drivers for this device are not installed.
My System SpecsSystem Spec
12 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck F4, {3, fffffa80066f7860, fffffa80066f7b40, fffff80002bcfd50}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe
Code:
0: kd> !error 0xc0000006
Error code: (NTSTATUS) 0xc0000006 (3221225478) - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x
It seems to be hard-drive error, from the information gathered so far, please follow the above steps provided by the others.

Install Service Pack 1:

Code:
Microsoft Windows 7 Home Premium  6.1.7600 N/A Build 7600
Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:If any errors are found during the hard-drive tests, then create a system image, after installing Service Pack 1 and installing the security programs provided.
My System SpecsSystem Spec
12 Jan 2013   #7

Windows 7 Home Premium (64 bit)
 
 

OK, so to bring everyone up to speed...


Northernsoul55: Both the chkdsk and the sfc /scannow command passed with no problems (check Attachments) plus I successfully upgraded to Service Pack 1.


mgorman87: Both the Generic Short & Long tests passed in SeaTools with no problems. Any idea which Ricoh driver(s) I need? I personally don't own any Ricoh devices.

x BlueRobot: Thanks for the Anti-virus software suggestions!


For my part, I did take numerous precautions while installing the drive (dust-free environment + gloves). I/O error status may have been the problem with the previous drive. I have attached another .zip file with the last 9 BSOD reports from the old drive.


The good news is that I've already backed-up my files on two USB sticks and an 80GB iPod.
My System SpecsSystem Spec
13 Jan 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Loom,

We will need a new BSOD report upon the next crash, as you have changed your drive.


Cheers

Dave
My System SpecsSystem Spec
13 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Diving Loon View Post
OK, so to bring everyone up to speed...


Northernsoul55: Both the chkdsk and the sfc /scannow command passed with no problems (check Attachments) plus I successfully upgraded to Service Pack 1.


mgorman87: Both the Generic Short & Long tests passed in SeaTools with no problems. Any idea which Ricoh driver(s) I need? I personally don't own any Ricoh devices.

x BlueRobot: Thanks for the Anti-virus software suggestions!


For my part, I did take numerous precautions while installing the drive (dust-free environment + gloves). I/O error status may have been the problem with the previous drive. I have attached another .zip file with the last 9 BSOD reports from the old drive.


The good news is that I've already backed-up my files on two USB sticks and an 80GB iPod.
Check the dell website under your model for drivers
My System SpecsSystem Spec
13 Jan 2013   #10

Windows 7 Home Premium (64 bit)
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi Diving Loon,

We will need a new BSOD report upon the next crash, as you have changed your drive.


Cheers

Dave
Well, it hasn't crashed in the past 30 hours, that's a good sign. I think the SP1 really helped. If it doesn't crash by tomorrow evening, I will consider this problem fixed. And just to affirm, the first post had the current drive log. My previous post had the previous drive's issues.



Quote   Quote: Originally Posted by mgorman87 View Post
Quote   Quote: Originally Posted by Diving Loon View Post
OK, so to bring everyone up to speed...


Northernsoul55: Both the chkdsk and the sfc /scannow command passed with no problems (check Attachments) plus I successfully upgraded to Service Pack 1.


mgorman87: Both the Generic Short & Long tests passed in SeaTools with no problems. Any idea which Ricoh driver(s) I need? I personally don't own any Ricoh devices.

x BlueRobot: Thanks for the Anti-virus software suggestions!


For my part, I did take numerous precautions while installing the drive (dust-free environment + gloves). I/O error status may have been the problem with the previous drive. I have attached another .zip file with the last 9 BSOD reports from the old drive.


The good news is that I've already backed-up my files on two USB sticks and an 80GB iPod.
Check the dell website under your model for drivers
I'm installing the Ricoh Drivers I found under the recommended updates in Windows Update. Thanks for pointing it out!
My System SpecsSystem Spec
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