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#1
BSOD randomly but always overnight or when computer is not being used
We are regularly getting the BSOD but never when we are actually using the PC. Diagnostic details attached
We are regularly getting the BSOD but never when we are actually using the PC. Diagnostic details attached
Forgot to add that I have run Memtest86 for 2 days with no memory errors, Prime95 for a day with no errors and SeaTools shows no drive errors
A lot of your crashes are pointing to AVG as the culprit. I would like you to uninstall it and install MSE as a replacement. Also, I would like you to run some hardware tests
AVG | Download tools and utilities - Uninstaller
Microsoft Security Essentials - Microsoft Windows
BSOD BUGCHECK SUMMARY
Code:Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Tue Dec 4 21:01:27.454 2012 (UTC - 5:00) System Uptime: 2 days 23:58:48.266 Probably caused by : avgrkx64.sys ( avgrkx64+3f54 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_avgrkx64+3f54 BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Sat Dec 1 21:01:39.475 2012 (UTC - 5:00) System Uptime: 3 days 0:00:37.287 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Wed Nov 28 21:00:03.759 2012 (UTC - 5:00) System Uptime: 0 days 18:39:01.571 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Tue Nov 27 21:04:23.801 2012 (UTC - 5:00) System Uptime: 3 days 0:02:22.613 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sat Nov 24 21:00:56.623 2012 (UTC - 5:00) System Uptime: 2 days 13:02:42.585 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Wed Nov 14 13:30:57.963 2012 (UTC - 5:00) System Uptime: 0 days 10:25:16.775 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : atikmdag.sys ( atikmdag+3fedaf ) BUGCHECK_STR: 0xA0000004 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA0000004_atikmdag+3fedaf BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Mon Nov 12 21:11:43.082 2012 (UTC - 5:00) System Uptime: 5 days 0:09:27.440 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Wed Nov 7 21:01:23.191 2012 (UTC - 5:00) System Uptime: 2 days 19:36:18.003 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Oct 21 20:07:32.424 2012 (UTC - 5:00) System Uptime: 5 days 17:46:18.322 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : avgrkx64.sys ( avgrkx64+3e74 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_avgrkx64+3e74 BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Thu Oct 11 20:01:43.505 2012 (UTC - 5:00) System Uptime: 2 days 23:59:39.768 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Mon Oct 8 20:00:45.260 2012 (UTC - 5:00) System Uptime: 1 days 23:46:43.073 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sat Oct 6 20:12:46.400 2012 (UTC - 5:00) System Uptime: 6 days 2:46:09.027 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Fri Sep 28 20:10:44.826 2012 (UTC - 5:00) System Uptime: 5 days 4:06:21.966 *** WARNING: Unable to verify timestamp for partmgr.sys *** ERROR: Module load completed but symbols could not be loaded for partmgr.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : partmgr.sys ( partmgr+3512 ) BUGCHECK_STR: 0x19_20 PROCESS_NAME: Toaster.exe FAILURE_BUCKET_ID: X64_0x19_20_partmgr+3512 BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Fri Sep 14 08:31:42.795 2012 (UTC - 5:00) System Uptime: 2 days 7:25:23.607 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption ( nt!MiDeleteAddressesInWorkingSet+468 ) BUGCHECK_STR: 0x50 PROCESS_NAME: bitlord.exe FAILURE_BUCKET_ID: X64_0x50_nt!MiDeleteAddressesInWorkingSet+468 BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Wed Aug 8 02:12:31.725 2012 (UTC - 5:00) System Uptime: 4 days 9:20:16.422 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : atikmdag.sys ( atikmdag+3fedaf ) BUGCHECK_STR: 0xA0000004 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA0000004_atikmdag+3fedaf BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Tue Jul 17 14:58:10.581 2012 (UTC - 5:00) System Uptime: 2 days 0:31:34.394 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : atikmdag.sys ( atikmdag+3fedaf ) BUGCHECK_STR: 0xA0000004 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA0000004_atikmdag+3fedaf BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Tue Jul 10 14:08:21.076 2012 (UTC - 5:00) System Uptime: 1 days 9:03:56.888 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : atikmdag.sys ( atikmdag+3fedaf ) BUGCHECK_STR: 0xA0000004 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA0000004_atikmdag+3fedaf BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Mon Jul 9 05:03:45.192 2012 (UTC - 5:00) System Uptime: 3 days 11:40:57.811 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : atikmdag.sys ( atikmdag+3fedaf ) BUGCHECK_STR: 0xA0000004 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA0000004_atikmdag+3fedaf BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Fri Jan 11 21:00:00.395 2013 (UTC - 5:00) System Uptime: 0 days 5:29:25.207 Probably caused by : avgrkx64.sys ( avgrkx64+3e74 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_avgrkx64+3e74 BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Tue Jan 8 21:06:06.732 2013 (UTC - 5:00) System Uptime: 4 days 23:58:28.577 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Thu Jan 3 21:06:37.641 2013 (UTC - 5:00) System Uptime: 4 days 23:59:09.453 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Sat Dec 29 21:06:16.682 2012 (UTC - 5:00) System Uptime: 5 days 0:03:23.693 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
PART 2
Code:ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Mon Dec 24 21:01:59.187 2012 (UTC - 5:00) System Uptime: 3 days 10:34:58.999 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Wed Dec 19 21:02:13.489 2012 (UTC - 5:00) System Uptime: 3 days 5:36:44.301 *** WARNING: Unable to verify timestamp for avgrkx64.sys *** ERROR: Module load completed but symbols could not be loaded for avgrkx64.sys Probably caused by : avgrkx64.sys ( avgrkx64+402f ) BUGCHECK_STR: 0x18 PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x18_OVER_DEREFERENCE_avgrkx64+402f BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Fri Dec 14 21:05:13.961 2012 (UTC - 5:00) System Uptime: 4 days 14:39:26.773 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 Debug session time: Thu Dec 6 21:00:28.803 2012 (UTC - 5:00) System Uptime: 1 days 23:58:00.615 Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgscana.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BiosReleaseDate = 05/25/2012 SystemManufacturer = Dell Inc. SystemProductName = XPS 8500 CPUID: "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz" MaxSpeed: 3400 CurrentSpeed: 3395 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
Already said I have run Memtest86 for 2 days with no memory errors, Prime95 for a day with no errors and SeaTools shows no drive errors.
I will try uninstalling AVG and report back