Windows 7: BSOD randomly but always overnight or when computer is not being used

webbm00 · 12 Jan 2013

We are regularly getting the BSOD but never when we are actually using the PC. Diagnostic details attached

webbm00 · 12 Jan 2013

Forgot to add that I have run Memtest86 for 2 days with no memory errors, Prime95 for a day with no errors and SeaTools shows no drive errors

mgorman87 · 12 Jan 2013

A lot of your crashes are pointing to AVG as the culprit. I would like you to uninstall it and install MSE as a replacement. Also, I would like you to run some hardware tests

AVG | Download tools and utilities - Uninstaller
Microsoft Security Essentials - Microsoft Windows

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Tue Dec  4 21:01:27.454 2012 (UTC - 5:00)
System Uptime: 2 days 23:58:48.266
Probably caused by : avgrkx64.sys ( avgrkx64+3f54 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_avgrkx64+3f54
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Sat Dec  1 21:01:39.475 2012 (UTC - 5:00)
System Uptime: 3 days 0:00:37.287
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Nov 28 21:00:03.759 2012 (UTC - 5:00)
System Uptime: 0 days 18:39:01.571
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Nov 27 21:04:23.801 2012 (UTC - 5:00)
System Uptime: 3 days 0:02:22.613
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Nov 24 21:00:56.623 2012 (UTC - 5:00)
System Uptime: 2 days 13:02:42.585
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Nov 14 13:30:57.963 2012 (UTC - 5:00)
System Uptime: 0 days 10:25:16.775
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmdag.sys ( atikmdag+3fedaf )
BUGCHECK_STR:  0xA0000004
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000004_atikmdag+3fedaf
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Nov 12 21:11:43.082 2012 (UTC - 5:00)
System Uptime: 5 days 0:09:27.440
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Nov  7 21:01:23.191 2012 (UTC - 5:00)
System Uptime: 2 days 19:36:18.003
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Oct 21 20:07:32.424 2012 (UTC - 5:00)
System Uptime: 5 days 17:46:18.322
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : avgrkx64.sys ( avgrkx64+3e74 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_avgrkx64+3e74
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Oct 11 20:01:43.505 2012 (UTC - 5:00)
System Uptime: 2 days 23:59:39.768
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Oct  8 20:00:45.260 2012 (UTC - 5:00)
System Uptime: 1 days 23:46:43.073
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Oct  6 20:12:46.400 2012 (UTC - 5:00)
System Uptime: 6 days 2:46:09.027
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Sep 28 20:10:44.826 2012 (UTC - 5:00)
System Uptime: 5 days 4:06:21.966
*** WARNING: Unable to verify timestamp for partmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : partmgr.sys ( partmgr+3512 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  Toaster.exe
FAILURE_BUCKET_ID:  X64_0x19_20_partmgr+3512
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Sep 14 08:31:42.795 2012 (UTC - 5:00)
System Uptime: 2 days 7:25:23.607
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption ( nt!MiDeleteAddressesInWorkingSet+468 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  bitlord.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!MiDeleteAddressesInWorkingSet+468
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Aug  8 02:12:31.725 2012 (UTC - 5:00)
System Uptime: 4 days 9:20:16.422
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmdag.sys ( atikmdag+3fedaf )
BUGCHECK_STR:  0xA0000004
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000004_atikmdag+3fedaf
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul 17 14:58:10.581 2012 (UTC - 5:00)
System Uptime: 2 days 0:31:34.394
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmdag.sys ( atikmdag+3fedaf )
BUGCHECK_STR:  0xA0000004
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000004_atikmdag+3fedaf
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul 10 14:08:21.076 2012 (UTC - 5:00)
System Uptime: 1 days 9:03:56.888
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmdag.sys ( atikmdag+3fedaf )
BUGCHECK_STR:  0xA0000004
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000004_atikmdag+3fedaf
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  9 05:03:45.192 2012 (UTC - 5:00)
System Uptime: 3 days 11:40:57.811
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmdag.sys ( atikmdag+3fedaf )
BUGCHECK_STR:  0xA0000004
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000004_atikmdag+3fedaf
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Fri Jan 11 21:00:00.395 2013 (UTC - 5:00)
System Uptime: 0 days 5:29:25.207
Probably caused by : avgrkx64.sys ( avgrkx64+3e74 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_avgrkx64+3e74
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Tue Jan  8 21:06:06.732 2013 (UTC - 5:00)
System Uptime: 4 days 23:58:28.577
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Thu Jan  3 21:06:37.641 2013 (UTC - 5:00)
System Uptime: 4 days 23:59:09.453
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Sat Dec 29 21:06:16.682 2012 (UTC - 5:00)
System Uptime: 5 days 0:03:23.693
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

mgorman87 · 12 Jan 2013

PART 2

Code:

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Mon Dec 24 21:01:59.187 2012 (UTC - 5:00)
System Uptime: 3 days 10:34:58.999
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Dec 19 21:02:13.489 2012 (UTC - 5:00)
System Uptime: 3 days 5:36:44.301
*** WARNING: Unable to verify timestamp for avgrkx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgrkx64.sys
Probably caused by : avgrkx64.sys ( avgrkx64+402f )
BUGCHECK_STR:  0x18
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x18_OVER_DEREFERENCE_avgrkx64+402f
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Fri Dec 14 21:05:13.961 2012 (UTC - 5:00)
System Uptime: 4 days 14:39:26.773
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Thu Dec  6 21:00:28.803 2012 (UTC - 5:00)
System Uptime: 1 days 23:58:00.615
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgscana.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 05/25/2012
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8500  
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

webbm00 · 12 Jan 2013

Already said I have run Memtest86 for 2 days with no memory errors, Prime95 for a day with no errors and SeaTools shows no drive errors.

I will try uninstalling AVG and report back

mgorman87 · 20 Jan 2013

Has the crashes stopped?

webbm00 · 20 Jan 2013

Haven't had one yet but it's only been a week

Windows 7: BSOD randomly but always overnight or when computer is not being used

BSOD randomly but always overnight or when computer is not being used problems?