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Windows 7: BSOD While Playing LA Noire

02 Mar 2013   #31
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by the latest version of nvidia display driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {8, 2, 0, fffff880048ecb80}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+cab80 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880048ecb80, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc30e0
GetUlongFromAddress: unable to read from fffff80002cc3198
 0000000000000008 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nvlddmkm+cab80
fffff880`048ecb80 488b5908        mov     rbx,qword ptr [rcx+8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TAG_NOT_DEFINED_c000000f:  FFFFF88003062FB0

TRAP_FRAME:  fffff8800305b980 -- (.trap 0xfffff8800305b980)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800c4e4000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880048ecb80 rsp=fffff8800305bb10 rbp=fffff8800305bb90
 r8=0000000000000000  r9=0000000000000000 r10=0000000000800004
r11=0000000000000005 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nvlddmkm+0xcab80:
fffff880`048ecb80 488b5908        mov     rbx,qword ptr [rcx+8] ds:00000000`00000008=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a8ada9 to fffff80002a8b840

STACK_TEXT:  
fffff880`0305b838 fffff800`02a8ada9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0305b840 fffff800`02a89a20 : 00000000`00000000 fffffa80`0b9a6000 fffff880`0305b9c0 fffff880`04aa85ae : nt!KiBugCheckDispatch+0x69
fffff880`0305b980 fffff880`048ecb80 : fffffa80`00000007 fffffa80`0b9a6000 fffff880`04937477 fffffa80`0b9a6000 : nt!KiPageFault+0x260
fffff880`0305bb10 fffffa80`00000007 : fffffa80`0b9a6000 fffff880`04937477 fffffa80`0b9a6000 00000000`00000000 : nvlddmkm+0xcab80
fffff880`0305bb18 fffffa80`0b9a6000 : fffff880`04937477 fffffa80`0b9a6000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000007
fffff880`0305bb20 fffff880`04937477 : fffffa80`0b9a6000 00000000`00000000 00000000`00000000 fffffa80`0c8fa010 : 0xfffffa80`0b9a6000
fffff880`0305bb28 fffffa80`0b9a6000 : 00000000`00000000 00000000`00000000 fffffa80`0c8fa010 00000000`00000000 : nvlddmkm+0x115477
fffff880`0305bb30 00000000`00000000 : 00000000`00000000 fffffa80`0c8fa010 00000000`00000000 00000000`00000000 : 0xfffffa80`0b9a6000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+cab80
fffff880`048ecb80 488b5908        mov     rbx,qword ptr [rcx+8]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+cab80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+cab80

BUCKET_ID:  X64_0xD1_nvlddmkm+cab80

Followup: MachineOwner
---------

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04822000 fffff880`052ca000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 04:43:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to Roll back the driver to the earlier one that worked good for you.


My System SpecsSystem Spec
.
02 Mar 2013   #32
Jeepmash

Windows 7 Ultimate 64bit
 
 

Rolled back to 310.90 and I've gotten another error while playing Borderlands 2
My System SpecsSystem Spec
02 Mar 2013   #33
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Are you overclocking anything? How'bout trying to underclock the GPU?
My System SpecsSystem Spec
.

02 Mar 2013   #34
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Not only was your latest .dmps pointing to your GPU, but also ptgc.sys which is:


FYI: I have to go out for a while, will be back later.
My System SpecsSystem Spec
02 Mar 2013   #35
Jeepmash

Windows 7 Ultimate 64bit
 
 

Hmm, no I'm not overclocking anything at all... And I don't have any C-Media software installed... I am not sure how that audio driver is there, or even what driver to update/get rid of for it
My System SpecsSystem Spec
03 Mar 2013   #36
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by Jeepmash View Post
Quote   Quote: Originally Posted by Jeepmash View Post
Razer imperator mouse, Logitech G110 keyboard and Plantronics Gamecon headphones. Sometimes something called the Axe Fx II (basically a sound card device among other things).
Hmm, no I'm not overclocking anything at all... And I don't have any C-Media software installed... I am not sure how that audio driver is there, or even what driver to update/get rid of for it
You may not think so.
One way is to copy/paste this: fltrPLTGC.dll or any variation of that including PTGC.sys into Search programs and files at the bottom, after you click on the Start Orb.

PLTGC is in the drivers for your headphones, take a look here: Support Knowledge Base | Plantronics, its the first and third listed under GameCon 780 Drivers, now I don't know if you have the 780, so, look for a newer driver version for your model number of Plantronics phones.

Also look here for the newest driver version of your sound card: Fractal Audio Systems Support

You may still have an issue with your video card, but sound is also a crucial element to playing games.

Do not despair I know troubleshooting can take a lot out of a person, but we need you to remain strong, and alert.
My System SpecsSystem Spec
04 Mar 2013   #37
Jeepmash

Windows 7 Ultimate 64bit
 
 

Hmm, I am not currently using the Fractal Audio sound card (I uninstalled the drivers and the device is not plugged in). I'm a bit confused then on which C-Media updates I should be installing/downloading... I do have a Gamecon 780.

Quote:
Do not despair I know troubleshooting can take a lot out of a person, but we need you to remain strong, and alert.
Trying my best hahaha, this is so frustrating
My System SpecsSystem Spec
04 Mar 2013   #38
Jeepmash

Windows 7 Ultimate 64bit
 
 

Got another error... yet again while playing borderlands 2
My System SpecsSystem Spec
05 Mar 2013   #39
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update the BIOS.
Code:
BiosVendor = Award Software International, Inc.
BiosVersion = F3
BiosReleaseDate = 05/13/2010
There is enough hint of a rootkit .... or it may be old chipset driver, malfunctioning.
Code:
fffff880`030cbb18  fffff880`010fef4f ataport!IdeStartCrbSynchronized+0x
fffff880`030cba28  fffff880`011091a0 ataport!WPP_MAIN_CB
fffff880`030cb988  fffff880`010f8fd8 ataport!AtaPortGetPhysicalAddress+0x2c
fffff880`030cb948  fffff880`01102591 ataport!IdeProcessPortNotification+0x16d
What were there in the USB ports during the crash?
My System SpecsSystem Spec
05 Mar 2013   #40
Jeepmash

Windows 7 Ultimate 64bit
 
 

That is the latest non-BETA BIOS offered for the motherboard... The USB ports only had my Gamecom headphones, my G110 logitech keyboard and my Razer Imperator mouse
My System SpecsSystem Spec
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 BSOD While Playing LA Noire




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