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Windows 7: BSOD While Playing LA Noire

31 Mar 2013   #51
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your .dmps range from:
System - Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED (Windows Debuggers)
Steam - Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION (Windows Debuggers)
Portal - Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED (Windows Debuggers)
Borderlands2 - Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION (Windows Debuggers)
Borderlands2 - Bug Check 0x3D: INTERRUPT_EXCEPTION_NOT_HANDLED (Windows Debuggers)
Masseffect2 - Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED (Windows Debuggers)

Your second 64 bit DxDiag shows improvement, but is lacking some of the tabs, did you save all information?:

64bit:
Code:
1st report:
------------
DxDiag Notes
------------
      Display Tab 1: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
      Display Tab 2: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: The file pae_avs_x64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 2: The file pae_avs_x64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: The file pae_avs_x64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 6: The file pae_avs_x64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
          Input Tab: No problems found.

2nd report:
------------
DxDiag Notes
------------
      Display Tab 1: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.



My System SpecsSystem Spec
.
03 Apr 2013   #52
Jeepmash

Windows 7 Ultimate 64bit
 
 

I did save all information, but I can certainly re-run the assessment. I ran into another crash in BL2 after updating my Graphics card driver to the latest WHQL logo'd driver
My System SpecsSystem Spec
04 Apr 2013   #53
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Both DxDiag_JM and Jeepmash\SF_03-04-2013 came back clean of any Dx or .dmp problems.

So I looked into your EventApp.txt and saw two problem signatures:

HID\VID_046D&PID_C22B&REV_0101&MI_00&Col02 involves your Logitech G110keyboard, see if you can find the newest driver for it. Support + Downloads: Gaming Keyboard G110 - Logitech

And,

PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_03 is your USB 3.0 Host controller, this link may help: blue screen - I can't take it anymore! dxgmms1.sys Error - Microsoft Community
The answer will explain working with the gigabyte site and their driver agent, pay heed to how Gerry explains the free and paid part of obtaining drivers.

See what you can do for free, and take a snip of the paid and we'll work on them later if you have any.
My System SpecsSystem Spec
.

04 Apr 2013   #54
Jeepmash

Windows 7 Ultimate 64bit
 
 

There were four devices listed by Driveragent as being old and out of date all falling under IDE ATA/ATAPI controllers: (four instances of) Standard Dual Channel PCI IDE Controller. The program also lists two other drivers that are old but one is the driver for the Marvell chip that Arc recommended I not update or use, and the other is for a wireless card that I never use at all and in fact keep the device disabled. I have updated my Keyboard driver/software, and I will see if I can get another BSOD to occur before continuing with any other updates.
My System SpecsSystem Spec
04 Apr 2013   #55
Jeepmash

Windows 7 Ultimate 64bit
 
 

Alright, I think I will be using BL2 from now on to induce crashes, as there is a specific point in the game where crashes consistently occur

Like I said, I have not applied the updates to the old/out of date drivers for the IDE Controllers yet but I would like to hear from you guys on what you think I should do in that regard.
My System SpecsSystem Spec
05 Apr 2013   #56
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Was your friend able to come over to take a look at your machine?

Remove secdrv, see link for explanation. You may have to do it through Device manager. Then try gaming, crash, no crash?

Crash? Then update these drivers. The Brother Fax is a different link than the other Brother link, the second one should cover the rest of the brother's in the list; if you still have a brother MFC otherwise remove them.

iirsp iirsp Kernel 12/13/05 04:47 PM
nfrd960 nfrd960 Kernel 06/06/06 05:11 PM
BrUsbMdm Brother MFC USB Fax On Kernel 08/06/06 09:51 PM
BrFiltUp Brother USB Mass-Stora Kernel 08/06/06 09:51 PM
BrSerWdm Brother WDM Serial dri Kernel 08/06/06 09:51 PM
BrFiltLo Brother USB Mass-Stora Kernel 08/06/06 09:51 PM
Brserid Brother MFC Serial Por Kernel 08/06/06 09:51 PM
BrUsbSer Brother MFC USB Serial Kernel 08/09/06 08:11 AM
secdrv Security Driver Kernel 09/13/06 09:18 AM
adpu320 adpu320 Kernel 02/27/07 07:04 PM
adpahci adpahci Kernel 05/01/07 01:30 PM
arc arc Kernel 05/24/07 05:27 PM
SiSRaid2 SiSRaid2 Kernel 09/24/08 02:28 PM
SiSRaid4 SiSRaid4 Kernel 10/01/08 05:56 PM
adp94xx adp94xx Kernel 12/05/08 06:54 PM
LSI_FC LSI_FC Kernel 12/09/08 05:46 PM
ebdrv Broadcom NetXtreme II Kernel 12/31/08 11:29 AM

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002e93c22

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Borderlands2.e

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e901e9 to fffff80002e90c40

STACK_TEXT:  
fffff880`02fdbd68 fffff800`02e901e9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02fdbd70 fffff800`02e8e6b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02fdbeb0 fffff800`02e93c22 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
f7fff880`009b0fb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterrupt+0x32


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02e8e6b2 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  50e79935

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
Troubleshooting specific Stop messages | UNEXPECTED_KERNEL_MODE_TRAP (7f)
My System SpecsSystem Spec
05 Apr 2013   #57
Jeepmash

Windows 7 Ultimate 64bit
 
 

Alright, we took a look at the machine and there were a couple of things that may have been causing some issues that we have fixed/changed. I have been running borderlands 2 for a while now and I have been able to progress past points that I was not able to before. I will keep you posted though, fingers crossed! Thank you for your help so far.
My System SpecsSystem Spec
08 Apr 2013   #58
Jeepmash

Windows 7 Ultimate 64bit
 
 

OK, seems that Borderlands 2 still caused a crash. I have been leaving the game on for extended periods to see if any crashes occur and sure enough after a few hours today, I ran into one...
My System SpecsSystem Spec
09 Apr 2013   #59
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your .dmp's show two for BL2 and one for that PLTGC (the headphones), and all related to the Kernel.

Now that you're seeing longer run times while gaming I'm inclined to think this may be heat/stress related since your machine is self-built.

Have you ran any stress tests for the memory or MB/CPU?
Are you sure you applied the thermal paste properly?
How long has it been since you built?

I see you still have secdrv installed can you remove it please?
My System SpecsSystem Spec
09 Apr 2013   #60
Jeepmash

Windows 7 Ultimate 64bit
 
 

I've uninstalled secdrv and I also ran Core Temp alongside Borderlands 2 to log the CPU temperatures while I played. I built the machine in 2009. Since then I have had an EVGA Geforce GTX 265, GTX 465, and now a GTX 660ti. I also added 8 GB of RAM and a larger heat sink to the processor. I have not yet tried putting the older heatsink back the CPU to see if the new one is causing an overheat or not... I've run Windows Memory Diagnostic on the RAM with 20 passes which returned no errors/results. I've not run stress tests for the CPU yet though. I've included the log file from Core Temp in the SF diagnostics file.
My System SpecsSystem Spec
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 BSOD While Playing LA Noire




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