Complete PC failure when playing games

juice · 12 Jan 2013

Hi all, I have an ongoing problem with crashes when playing games. I get no BSOD, screen just goes blank and then loses signal, only option is hard reset. As there is no blue screen, it is difficult to determine what is causing this, I have listed some points below:

Games that have caused crash are CS:GO, Black Mesa & Defense Grid! COD Black Ops however plays perfectly with no problems. All games are running on Steam.
I have stress tested the CPU & GFX card and run memtest to see if any of these are faulty or overheating. These tests have not brought up any faults.
As there is no BSOD I don't get normally get a Windows data dump file, although it did generate one once and I've attached this file

Thx

Arc · 13 Jan 2013

Hello juice.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800b9954e0, fffff88004008db8, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8db8 )

Followup: MachineOwner
---------

Follow it: STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors)

juice · 14 Jan 2013

Thanks for posting these, I have reinstalled the drivers and deleted the Catalyst control centre software and so far... no crashes!

I hope that's it, is there a known issue with catalyst software?

Arc · 15 Jan 2013

CCC is problematic sometimes, but not necessarily always.

As you have experienced issues, better you keep away of it :)

Inform us how the computer is working, ok? :)

juice · 19 Jan 2013

Ok so I'm still getting the crashes, below is what I've tried:

Deleted AMD catalyst & graphics drivers, reinstalled graphics drivers only
Reset pagefile
Did graphics memory test - no problems there
Checked graphics card temp regularly when in-game, never got over 62c
Did harddisk diagnostic - came back with 0.3% damaged blocks (possibly caused by all the hard resets!)

Any ideas.......?

Arc · 19 Jan 2013

Check your PSU.

juice · 20 Jan 2013

What should I check?

Arc · 20 Jan 2013

Is is supplying enough power or not. And, the way to do it is to replace it with another one.

juice · 25 Jan 2013

Should be, it runs much more graphic intensive games like COD fine.