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Windows 7: BSOD upon Editing in Microsoft Word 2007


12 Jan 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD upon Editing in Microsoft Word 2007

It started last night on a different program, which I uninstalled immediately.
However, today when I tried to do some work in Word 2007, it happened again and again.
I suppose the information is all included in the zip file.
Any idea?

Thanks.

My System SpecsSystem Spec
.

13 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello tagore.

9 crashes last day. Out of them, 6 are STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA (Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS) and 3 are STOP 0x00000019: BAD_POOL_HEADER (Usual causes: Device driver).

In this situation, my suggestion for you would be

Scan the system for possible virus infection.
Test your RAM modules for possible errors. Run memtest for at least 8 passes, preferably overnight.
Run SFC /SCANNOW Command - System File Checker

Uninstall Avira using Avira AntiVir Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Run chkdsk /f/r, following the option two of the tutorial Disk Check

If, after doing all these the crashes continue to occur, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
13 Jan 2013   #3

Windows 7 Home Premium 64bit
 
 

Will do. Thanks.
My System SpecsSystem Spec
.


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 BSOD upon Editing in Microsoft Word 2007




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