Windows 7: Win7 Unexpected Shutdown while on skype Blue Screen

purpurr · 13 Jan 2013

Hello guys!

my laptop crashed once again while making skype video call.

First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!

**koolkat77** · 14 Jan 2013

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:

Code:

Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public

http://www.avast.com/uninstall-utility

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Good and Free system security combination.

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling

If its wireless, match your device from here:

ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

ATHEROS Network drivers for Windows

Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)

Code:

Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), 18/08/2009 04:48)

http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

Disk Check

Reduce items at start-up. Nothing except anti-virus is required:

BSOD Report

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {44, 2, 0, fffff880040da8c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
Followup: MachineOwner
---------

Hope this helps.

**koolkat77** · 16 Mar 2013

Did the steps help?

Windows 7: Win7 Unexpected Shutdown while on skype Blue Screen

Win7 Unexpected Shutdown while on skype Blue Screen problems?