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Windows 7: Win7 Unexpected Shutdown while on skype Blue Screen


13 Jan 2013   #1
purpurr

windows 7 ultimate x64
 
 
Win7 Unexpected Shutdown while on skype Blue Screen

Hello guys!

my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!


My System SpecsSystem Spec
14 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:
Code:
Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling


If its wireless, match your device from here:If its not a wireless, match your device from here:Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)
Code:
Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), 18/08/2009 04:48)
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required: BSOD Report
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {44, 2, 0, fffff880040da8c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
Followup: MachineOwner
---------
Hope this helps.
My System SpecsSystem Spec
16 Mar 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did the steps help?
My System SpecsSystem Spec
Reply

 Win7 Unexpected Shutdown while on skype Blue Screen




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