Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win7 Unexpected Shutdown while on skype Blue Screen

13 Jan 2013   #1
purpurr

windows 7 ultimate x64
 
 
Win7 Unexpected Shutdown while on skype Blue Screen

Hello guys!

my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!


My System SpecsSystem Spec
.

14 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:
Code:
Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling


If its wireless, match your device from here:If its not a wireless, match your device from here:Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)
Code:
Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), 18/08/2009 04:48)
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required: BSOD Report
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {44, 2, 0, fffff880040da8c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
Followup: MachineOwner
---------
Hope this helps.
My System SpecsSystem Spec
16 Mar 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did the steps help?
My System SpecsSystem Spec
.


Reply

 Win7 Unexpected Shutdown while on skype Blue Screen




Thread Tools





Similar help and support threads
Thread Forum
Blue Screen Error, Unexpected Shutdown
Hello, I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I...
BSOD Help and Support
Unexpected shutdown; no blue screen but got BSOD error report
No idea, the screen just went black and the computer restarted :confused::sarc:
BSOD Help and Support
Windows has recovered from an unexpected shutdown blue screen
Hi, I have been looking around for a solution to this. So far no luck so i thought maybe you guys could help. As of a few weeks ago whenever i seem to leave my computer for a few hours and come back i find that it has restarted. When i log in I receive an error saying that windows has recovered...
BSOD Help and Support
Windows recovered from an unexpected shutdown (Blue-screen)
Please can someone please identify the problem: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 124 BCP1: 00000000
BSOD Help and Support
Windows recovered from an unexpected shutdown - Blue Screen -
I have a brand new Desktop PC - running Windows 7 - 8gb ram - iTB HD and I have to say it is running perfectly well. However, when I shut it down yesterday I noticed that the PC restarted itself and stated ' windows had recovered from an unexpected shut down' blue screen, and it gave me details of...
BSOD Help and Support
Windows 7 Unexpected Shutdown Blue Screen Error
My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message. The latest message was: 8/17/2010 9:10PM ...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:37.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App