Win7 Unexpected Shutdown while on skype Blue Screen


  1. Posts : 1
    windows 7 ultimate x64
       #1

    Win7 Unexpected Shutdown while on skype Blue Screen


    Hello guys!

    my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

    I have attached a file, hopefully done everything correctly.

    Big,big thanks in advance!!!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hello and Welcome

    Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:
    Code:
    Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

    Drivers - Clean Left over Files after Uninstalling


    If its wireless, match your device from here:
    If its not a wireless, match your device from here:
    Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)
    Code:
    Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), 18/08/2009 04:48)

    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it:

    Reduce items at start-up. Nothing except anti-virus is required:
    BSOD Report
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {44, 2, 0, fffff880040da8c1}
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
    Probably caused by : athrx.sys ( athrx+5c8c1 )
    Followup: MachineOwner
    ---------
    Hope this helps.
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Did the steps help?
      My Computer


 

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