Another Blue Screen - ntoskrnl.exe

Page 1 of 2 12 LastLast

  1. Posts : 12
    Windows 7 64bit
       #1

    Another Blue Screen - ntoskrnl.exe


    Hello everyone,

    This is my first post here. I tried to follow the posting guidelines as best I could. The zip for my dump files should be attached. If you need additional information please let me know.

    A while back I started getting blue screen crashes. Once a day usually... sometimes even less. It seems to be completely random. I have yet to figure out what triggers it. At first, I never really payed attention to it as I had planned on reformatting and installing a fresh copy of windows soon, anyhow. After reinstalling I continued to get the blue screens. It was at this point that I starting doing research and learned how to access the dump files to help me figure out what the problem is.

    It seems as though each crash is being caused by the same file - "ntoskrnl.exe"

    A quick google searched confirmed that I was not alone. It seems that this particular file gives a lot of folks problems. I found that in most cases the problem seemed to be associated with the hard drive or memory.

    I tested my hard drive using the suggested software on the manufacturers website - it passed. I also tested my memory for about 7 hours using memory test - 0 errors.

    I am completely lost at this point. I'm hopping you guys can look at the dump files and give me some much needed advice.

    Thank you in advance.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CCR2V-CWPW8-HTW24
    Windows Product Key Hash: +H+JgAPRa5tOwdp0AuBXsQngbmE=
    Windows Product ID: 00359-OEM-8882531-81381
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E9CF5BF6-5873-4036-B424-86370A3E5BB9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9CF5BF6-5873-4036-B424-86370A3E5BB9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HTW24</PKey><PID>00359-OEM-8882531-81381</PID><PIDType>3</PIDType><SID>S-1-5-21-2885225002-4263839876-1188914006</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504</Version><SMBIOSVersion major="2" minor="6"/><Date>20110712000000.000000+000</Date></BIOS><HWID>DC213D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-825-381381-02-1033-7600.0000-0102013
    Installation ID: 018565860663584715985115695311986751094366176011074293
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HTW24
    License Status: Initial grace period
    Time remaining: 42540 minute(s) (29 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 1/14/2013 11:01:33 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:10:2013 22:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAln2UHsCufOkaXXrSSIGQtD6TnogO1i5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
    Last edited by Nexrus; 14 Jan 2013 at 11:03.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please post the following report before we proceed:
      My Computer


  3. Posts : 12
    Windows 7 64bit
    Thread Starter
       #3

    koolkat77 said:
    Please post the following report before we proceed:
    Done. Edited the original post.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    1. Click on User CP on the top right of this page
    2. Click on Edit System Spec
    3. Fill in your computer specs


    Roll back to a last known stable Nvidia Driver version.

    Video Card - Stress Test with Furmark
    Monitor your temps with Speccy during this test

    Video memory test (for 20 passes)

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    There appears to be no problem with the MGADiag report.
      My Computer


  6. Posts : 12
    Windows 7 64bit
    Thread Starter
       #6

    I ran the video card stress test for about 30 mins. What am I looking for exactly? I can't seem to find the reports that it should be logging.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    6. Watch for artifacts on the screen, and keep an eye on the temperature log. If you see artifacts, or the temperature levels out, stop the test.
      My Computer


  8. Posts : 12
    Windows 7 64bit
    Thread Starter
       #8

    As suggested...

    I did the video card stress test for about 30 minutes. I didn't notice any artifacts and the temperature stayed around 78C.

    I tested the video card memory for a total of 21 passes with 0 errors.

    I tested my memory using memtest all night last night with 0 errors. Also, today, I tested the memory using memtest86+ on a thumb drive. I only got about 5 passes instead of the suggested 8 but still found no errors. I can let more test run tonight if you guys think it is necessary.

    Any other thoughts? Could it possibly be a wireless network adapter? That's the only new piece of hardware I've got in a very long time. I don't recall if they blue screens started before or after.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Nexrus said:
    Any other thoughts? Could it possibly be a wireless network adapter? That's the only new piece of hardware I've got in a very long time. I don't recall if they blue screens started before or after.
    Probably. You could disable that and see if the BSOD-s occur.
      My Computer


  10. Posts : 12
    Windows 7 64bit
    Thread Starter
       #10

    So I disabled AVG 2013 and my computer has been running non-stop since, without a BSOD (nearly 3 days)

    Could that possibly be what was causing it? I searched google but didn't find any results of other people having the same issue.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:50.
Find Us