|14 Jan 2013||#1|
Random BSOD error 0x00000001 APC_Index_Mismatch
I have a BSOD. It occurs for the most part when the computer is not being actively used. Random timing. Says it is APC_Index_Mismatch.
I tried driver verification and was pointed at iastor.sys during boot sequence before windows if loaded; Drive_IRQL_Not_ less_or_equal, Stop 0x000000D1; Updated Intel drivers and it changed to IASTORA.sys .
Dual boot system
HDD and SSD both have same problem; SSD is clone of HDD and is default boot.
Thanks for the help,
|My System Specs|
|15 Jan 2013||#2|
fffff880`0eed7398 fffff880`01392db0*** WARNING: Unable to verify timestamp for SYMEFA64.SYS *** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS SYMEFA64+0xabdb0 fffff880`0eed73a0 fffff8a0`1fd98300 fffff880`0eed73a8 fffffa80`0e150b50 fffff880`0eed73b0 00000000`00000001 fffff880`0eed73b8 00000000`00000000 fffff880`0eed73c0 fffff880`03b64180 fffff880`0eed73c8 00000000`00000000 fffff880`0eed73d0 fffff880`01392db0 SYMEFA64+0xabdb0 fffff880`0eed73d8 00000000`00000000 fffff880`0eed73e0 00000000`00000000 fffff880`0eed73e8 fffff880`00000003 fffff880`0eed73f0 fffff880`0eed7ca0 <Unloaded_EX64.SYS>+0xb6ca0 fffff880`0eed73f8 fffff880`00040001 fffff880`0eed7400 00000000`0000000b fffff880`0eed7408 fffff880`012d5c00*** WARNING: Unable to verify timestamp for SYMDS64.SYS *** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS SYMDS64+0x6cc00 fffff880`0eed7410 fffff880`01392db0 SYMEFA64+0xabdb0 fffff880`0eed7418 fffff880`012d9473 SYMDS64+0x70473 fffff880`0eed7420 fffff880`0eed8000 <Unloaded_EX64.SYS>+0xb7000 fffff880`0eed7428 fffff880`0eecf000 <Unloaded_EX64.SYS>+0xae000 fffff880`0eed7430 00000003`00000002 fffff880`0eed7438 fffffa80`0c82f000 fffff880`0eed7440 fffffa80`00000000 fffff880`0eed7448 fffff880`013cca04 SYMEFA64+0xe5a04 fffff880`0eed7450 00000000`c0000158 fffff880`0eed7458 fffff880`013b5790 SYMEFA64+0xce790 fffff880`0eed7460 fffff880`013b5790 SYMEFA64+0xce790 fffff880`0eed7468 fffffa80`073170c8 fffff880`0eed7470 fffffa80`073170c8
Driver Reference Table - SYMEFA64.SYS
Driver Reference Table - EX64.SYS
From another crash dump:
fffff880`1fc50408 fffff880`0131bc00Unable to load image \SystemRoot\system32\drivers\NISx64\1402000.013\SYMDS64.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for SYMDS64.SYS *** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS SYMDS64+0x6cc00 fffff880`1fc50410 fffff880`018e8db0 SYMEFA64+0xabdb0 fffff880`1fc50418 fffff880`0131f473 SYMDS64+0x70473
Driver Reference Table - SYMDS64.SYS
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.
Let us know the results.
|My System Specs|
|15 Jan 2013||#3|
Went to use the removal tool to remove Norton and the were some references to Norton Utilities 14 in the registry that prevented it from running. USed Norton support to remove all. They re-installed Norton Internet Security and I am running the system to see if the BSOD re-occurs. Still an open ticket. Will update here when I get more info.
|My System Specs|
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