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Windows 7: blue screen errors "NTFS file system / system service exception

18 Jan 2013   #21
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

There should be more graphs, if there are post the rest of them.
Need to look at the 3.3v, 5v and 12v graphs.

The Core #0&1 graphs look good except for the last 5 min cool down. Half way through the CPU temp started rising from 44 to 51C, that is not normal behavior.
This is indicating a cooling problem unless the laptop was moved and the vents were blocked.


My System SpecsSystem Spec
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18 Jan 2013   #22
PartyFerret

Windows 8 Professional 64-Bit
 
 

Vents were cleaned just yesterday. The CPU cooler and fan were both crystal clear clean as of yesterday. The other graphs I didn't find...should I run the test again and if so where do I need to look?
My System SpecsSystem Spec
19 Jan 2013   #23
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Run the test again, when it's finished look in C: > Users > 'Your User Name' > My Documents > OCCT
My System SpecsSystem Spec
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21 Jan 2013   #24
PartyFerret

Windows 8 Professional 64-Bit
 
 

So I ran the test again. Posted the graphs completely. Do you have the suspicion that either the heatsink is failing or is it the CPU?
My System SpecsSystem Spec
22 Jan 2013   #25
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Check the CPU core temps, at idle and under load.
Let us know what they are.
If the CPU passed the IntelBurn test it should be ok.
How many passes and what were the temps?

There was no rely to this:
Quote:
Change the Intel RST driver to v11.2.0.1006.
Have you changed the RST driver?
Check it in Device Manager and let us know the currently installed version.
My System SpecsSystem Spec
22 Jan 2013   #26
PartyFerret

Windows 8 Professional 64-Bit
 
 

Ran OCCT for over an hour. Temps were normal. No bluescreens the entire day on Friday of last week, but at the end of the day, boom! A bluescreen comes! 0x000000A MEMORY_MANAGEMENT. Tested the RAM with MEMTEST86+ and GoldMemory test and it passed both tests. I have run Memtest 3 times, 1 time a 9 pass, 2 times a 7 pass. Paging is set to system managed. CPU is good. Drivers are updated to the newest versions. This notebook has sat on my desk at work for 12 days now, so long that the customer has applied for a rental device. It can't sit with me any longer. I am beginning to think about ordering everything except the Mainboard because it has already been recently replaced in the last few weeks. Perhaps RAM, HDD, and CPU? The problem is that since Sony is bananas about part ordering and part returns are not possible, it makes things complicated. So much has been done.
My System SpecsSystem Spec
22 Jan 2013   #27
PartyFerret

Windows 8 Professional 64-Bit
 
 

The Intel RST driver is up to date.
My System SpecsSystem Spec
22 Jan 2013   #28
PartyFerret

Windows 8 Professional 64-Bit
 
 

Startup Temps: 48/49 Celcius. Idle Temps: 58-61 Celcius. Under load: 67 Max. for both cores. Tested for 30 minutes.
My System SpecsSystem Spec
22 Jan 2013   #29
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

The new Intel RST drivers are known to cause crashes.

That is why I'm suggesting to install the last known stable RST driver v11.2.0.1006.
It's definitely worth trying I have seen this driver fix many crashes.

It's your choice.
My System SpecsSystem Spec
22 Jan 2013   #30
PartyFerret

Windows 8 Professional 64-Bit
 
 

v11.2.0.2006 is installed. Though it corrected problems with the Rapid Storage Technology GUI in the Notification area on the taskbar, it has not solved the Bluescreens.
My System SpecsSystem Spec
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 blue screen errors "NTFS file system / system service exception




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