Hello, receiving random different BSODs:
Sony Vaio VPC-EH3J1E
Intel Core i3 2350M @ 2.30 GHz
4.00 GB RAM
Windows 7 Home Premium x64
So far I have tested the HDD with 3 different testing tools (CrystalDisk, SamsungHDDTool, and ToolstarHDD Test. All passed. RAM Test has also passed on a 5 pass run. Mainboard was changed in the Notebook last week under Guarantee. What else could this be? Any help is appreciated.
Laptop, only the power suppy connected. RAM tested with Memtest86+ (7pass) and it passed. Mainboard replaced, Hard drive tested with CHKDSK, SamsungHDDTool, and Toolstar HDD Test. Recovery of the system is not possible because the device is a guarantee case and the customer does not want to lose his data. I am able to boot to the desktop. The bluescreens are sporadic. No new software or hardware has been added to this laptop in the last 24 hours. The customer says that he does not add any external hardware devices to the laptop when he uses it. The laptop is only 3 months old.
I have downloaded and installed ALL drivers
from the Sony Vaio support site. After the first restart, I was thrown another 2 BSODs: SYSTEM_SERVICE_EXCEPTION (0x0000003B) and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (0x1000007E). So far the following work has been done on this notebook:
1. Mainboard replaced
2. RAM Test with Memtest86+ passed
3. Test RAM used: passed
4. Drivers updated (all)
5. Hard Drive tested with 3 different tools: all passed
6. Test Hard Drive used: passed
7. Drivers updated (all) again
It's still throwing BSODs. There are no open service/problem report bulletins on the Sony Vaio support site about this make and model notebook. Recovery is not possible. We are not authorized to format the hard drive from the customer.