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Windows 7: BSOD while computer idle

15 Jan 2013   #1
a02887

Windows 7 Home Premium
 
 
BSOD while computer idle

Hi,

My BSOD has happened now 3 days in a row and I can't ignore it any longer! I can't identify a trigger for it. It happened once when I was using IE9, and twice when the computer was idle.

Any help greatly appreciated!

Thanks!


My System SpecsSystem Spec
.
15 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
15 Jan 2013   #3
a02887

Windows 7 Home Premium
 
 

Thanks!
My System SpecsSystem Spec
.

15 Jan 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

It's corrupted.
Can you get the text version?
My System SpecsSystem Spec
15 Jan 2013   #5
a02887

Windows 7 Home Premium
 
 

Sorry, here's the text file
My System SpecsSystem Spec
15 Jan 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Network errors:
Code:
ffff880`074f17b8  fffff880`016211a7 ndis!NdisFreeNetBufferList+0x87
fffff880`074f17d8  fffff880`03fee110 vwififlt!WPP_GLOBAL_Control
fffff880`074f17e8  fffff880`01ee0010 lltdio!_NULL_IMPORT_DESCRIPTOR+0xe54
fffff880`074f1800  fffff880`01f23280 nwifi!Dot11Mem+0x100
fffff880`074f1818  fffff880`01eeb630 nwifi!WPP_SF_dll+0x420
fffff880`074f18e8  fffff880`03c8c092 tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`074f18f0  fffff880`03c8b8f0 tcpip!FlReceiveNetBufferListChainCalloutRoutine
fffff880`074f1958  fffff880`01713872 NETIO!NetioDereferenceNetBufferListChain+0x132
fffff880`074f1b00  fffff880`03da39a0 tcpip!Ipv4Global
fffff880`074f1b08  fffff880`03c8cfd2 tcpip!IpFlcReceivePackets+0x6e2
fffff880`074f1b20  fffff880`03da39a0 tcpip!Ipv4Global
fffff880`074f1c68  fffff880`0143d284 Ntfs!NtfsCommonWrite+0x375c
fffff880`074f1c88  fffff800`02cd4530 nt!ExpWorkerThread
fffff880`074f1c90  fffff880`04e7f8f9 bcmwl664+0x7f8f9
fffff880`074f1c98  fffff880`04e00000 bcmwl664
fffff880`074f1ca0  fffff880`051f3944 bcmwl664+0x3f3944
fffff880`074f1ca8  fffff880`04e00000 bcmwl664
fffff880`074f1cb0  fffff880`051f3938 bcmwl664+0x3f3938
fffff880`074f1cb8  fffff880`04e00000 bcmwl664
fffff880`074f1cc0  fffff880`051f392c bcmwl664+0x3f392c
fffff880`074f1cc8  fffff880`04e00000 bcmwl664
fffff880`074f1cd0  fffff880`051f4d30 bcmwl664+0x3f4d30
fffff880`074f1cd8  fffff880`04e00000 bcmwl664
fffff880`074f1ce0  fffff880`051f4d3c bcmwl664+0x3f4d3c
fffff880`074f1ce8  fffff880`04e00000 bcmwl664
fffff880`074f1cf0  fffff880`051f28dc bcmwl664+0x3f28dc
fffff880`074f1cf8  fffff880`04e00000 bcmwl664
fffff880`074f1d00  fffff880`051f30ec bcmwl664+0x3f30ec
fffff880`074f1d08  fffff800`02c4c000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`074f1d10  fffff800`02ee5684 nt!BBTBuffer <PERF> (nt+0x299684)
fffff880`074f1d18  fffff800`02c4c000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`074f1d20  fffff800`02ed1614 nt!BBTBuffer <PERF> (nt+0x285614)
fffff880`074f1d28  fffff800`02c4c000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`074f1d30  fffff800`02ee21d4 nt!BBTBuffer <PERF> (nt+0x2961d4)
fffff880`074f1d40  fffff880`04e4eed6 bcmwl664+0x4eed6
fffff880`074f1d48  fffff880`04e4eed9 bcmwl664+0x4eed9
fffff880`074f1de8  fffff880`03c8b9ca tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xda
fffff880`074f1f18  fffff880`03c8c092 tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`074f1f20  fffff880`03c8b8f0 tcpip!FlReceiveNetBufferListChainCalloutRoutine
You can also see NTFS errors along with the network which is often caused by stubborn antivirus apps, one like McAfee.
Code:
Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee    Public
I'd recommend removing McAfee, it is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

After that, update the Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card to the latest driver version possible.

Here's a method you could follow:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Link to tutorial:

Drivers - Clean Left over Files after Uninstalling

Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required:You should also clean up some factory bloatware IMO:
BUG CHECK SUMMARY

Code:
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004e4eed6, fffff880074f2588, fffff880074f1de0}

Probably caused by : bcmwl664.sys ( bcmwl664+4eed6 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004e4eed6, The address that the exception occurred at
Arg3: fffff880074f2588, Exception Record Address
Arg4: fffff880074f1de0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
bcmwl664+4eed6
fffff880`04e4eed6 410fb744240c    movzx   eax,word ptr [r12+0Ch]

EXCEPTION_RECORD:  fffff880074f2588 -- (.exr 0xfffff880074f2588)
ExceptionAddress: fffff88004e4eed6 (bcmwl664+0x000000000004eed6)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880074f1de0 -- (.cxr 0xfffff880074f1de0)
rax=fffffa80057fc410 rbx=fffffa8005804010 rcx=0000000000015aac
rdx=0000000000000002 rsi=fffffa8005805a60 rdi=fffffa8005868f80
rip=fffff88004e4eed6 rsp=fffff880074f27c0 rbp=fffffa8006fca010
 r8=fffffa80057fc410  r9=fffff880074f2920 r10=fffff88004e00000
r11=0000000000000004 r12=000600000002ffff r13=0000000000000001
r14=fffffa8005805a60 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
bcmwl664+0x4eed6:
fffff880`04e4eed6 410fb744240c    movzx   eax,word ptr [r12+0Ch] ds:002b:00060000`0003000b=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efa100
GetUlongFromAddress: unable to read from fffff80002efa1c0
 ffffffffffffffff 

FOLLOWUP_IP: 
bcmwl664+4eed6
fffff880`04e4eed6 410fb744240c    movzx   eax,word ptr [r12+0Ch]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff880074f27e4 to fffff88004e4eed6

STACK_TEXT:  
fffff880`074f27c0 fffff880`074f27e4 : fffff880`074f27e8 00000000`00000000 fffffa80`047e4ae0 5362dabd`02533502 : bcmwl664+0x4eed6
fffff880`074f27c8 fffff880`074f27e8 : 00000000`00000000 fffffa80`047e4ae0 5362dabd`02533502 0000006d`3a988033 : 0xfffff880`074f27e4
fffff880`074f27d0 00000000`00000000 : fffffa80`047e4ae0 5362dabd`02533502 0000006d`3a988033 00000000`0000359f : 0xfffff880`074f27e8


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  bcmwl664+4eed6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bcmwl664

IMAGE_NAME:  bcmwl664.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c08019d

STACK_COMMAND:  .cxr 0xfffff880074f1de0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_bcmwl664+4eed6

BUCKET_ID:  X64_0x7E_bcmwl664+4eed6

Followup: MachineOwner
---------

0: kd> lmvm bcmwl664
start             end                 module name
fffff880`04e00000 fffff880`051ff000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Fri Jun 04 01:25:17 2010 (4C08019D)
    CheckSum:         003FB521
    ImageSize:        003FF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
08 Feb 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update?
My System SpecsSystem Spec
16 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

If you have problems, please post in this thread.
My System SpecsSystem Spec
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