Windows 7: BSOD: Driver power state failure

Lugdunon · 15 Jan 2013

Hi there, since last week (as far as I remember) I've been having this problem when I try to shutdown my PC.
It takes ages on the shutdown screen and then it crashes, prompting the BSOD.
I'm attaching the files requested made by the SF tool.

Arc · 15 Jan 2013

Hello Lugdunon.

I guess the Cam3820 PC camera device that you are using in not very much compatible with your system, and the driver is of 2008.

Code:

0: kd> !irp fffffa8006cdbc10
Irp is active with 11 stacks 9 is current (= 0xfffffa8006cdbf20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8008a97050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\System32\Drivers\cam3820.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cam3820.sys
*** ERROR: Module load completed but symbols could not be loaded for cam3820.sys
Unable to load image \SystemRoot\system32\DRIVERS\ks.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
 \Driver\Cam3820
            Args: 00016600 00000000 00000006 00000006
 [ 16, 2]   0 e1 fffffa800873ee30 00000000 fffff800030d0e50-fffffa800872e5e0 Success Error Cancel pending
           \Driver\ksthunk    nt!PopSystemIrpCompletion
            Args: 00016600 00000000 00000006 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800872e5e0    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa800873ee30
Device object (fffffa800873ee30) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800873ee00
 \Driver\ksthunk DriverObject fffffa800717ca70
Current Irp 00000000 RefCount 0 Type 0000002f Flags 00002050
DevExt fffffa800873ef80 DevObjExt fffffa800873ef88 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000180)  FILE_AUTOGENERATED_DEVICE_NAME, FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa8008a97050 \Driver\Cam3820
Device queue is not busy.
0: kd> lmvm Cam3820
start             end                 module name
fffff880`09106000 fffff880`0912d100   cam3820  T (no symbols)           
    Loaded symbol image file: cam3820.sys
    Image path: \SystemRoot\System32\Drivers\cam3820.sys
    Image name: cam3820.sys
    Timestamp:        Fri Jan 04 16:54:24 2008 (477E1768)
    CheckSum:         0002CC1C
    ImageSize:        00027100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I guess it is connected via a USB hub? If it is not attached, does it still results a BSOD? Let us know. If not, better you either try to update the driver or change the device.

Also, you dont have service pack 1 installed.

Code:

Versão    6.1.7600 Compilação 7600

Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

Lugdunon · 15 Jan 2013

I deattached the USB Webcam and shutdown the PC right after and didnt get a BSOD. I guess the problem is solved. I had some issues installing the driver, thought it would work anyway but its a very old cam aswell, might need to get another one heh.
I'm installing the SP1 aswell, not sure why I didnt do it earlier. And about the Daemon Tools, never had any problems with it, but if the BSOD happens again I'll look forward to uninstalling it aswell and see how it goes.
Thanks for the help, Arc.

Edit: I'll uninstall the cam driver just to be sure that it won't cause problems anymore.

Arc · 16 Jan 2013

Nice to know the situation. We are glad that we could help you

If there is any further issue, let us know.

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