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Windows 7: BSOD randomly, more frequent when starting up/logging on


15 Jan 2013   #1

Windows 7 Home Premium x64
 
 
BSOD randomly, more frequent when starting up/logging on

Help! My Alienware M17xR3 started to BSOD a couple of days ago. It now happens almost every time I start up/log on and sometimes randomly.

System Specs:
Windows 7 Home Premium x64
Intel Core i7 2720-QM @ 2.20ghz
16GB
nVidia GTX560m
750GB SATA (7200RPM)

Attached the SF file, thanks!


My System SpecsSystem Spec
.

15 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello mate, I guess it is within warranty?

I checked a 3 latest dumps only, and got a lot of crashers there. Have a look.

Norton:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff82350cd4370, 0, fffff8000340a9bc, 5}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS

Could not read faulting driver name
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install and update those, and then run full system scans with both of them, one by one. Also scan the system for possible virus infection.
nVidia display driver:
Code:
Irp is active with 4 stacks 3 is current (= 0xfffffa801592fd60)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa800e037a10 00000000 fffff8800f9e54a4-fffffa8010b08bf0    
           \Driver\pci    nvlddmkm
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8011629480 00000000 00000000-00000000    pending
           \Driver\nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8012c04740    

            Args: 00000000 00000000 00000000 00000000
Intel HD Graphics:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {39, 2, 1, fffff880055e5f41}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : hardware ( igdkmd64+344f41 )

Followup: MachineOwner
---------
Update it from Intel Download Center.

Intel Rapid Storage Driver.
Code:
fffff800`00b9c868  fffff880`01251507Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2d507
Get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Also, Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Code:
fffff800`00b9ca38  fffff880`05e770f4Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x130f4
And ST MicroElectronics Accelerometer
Code:
fffff800`00b9c4e0  fffff880`058024c8*** WARNING: Unable to verify timestamp for Accelern.sys
*** ERROR: Module load completed but symbols could not be loaded for Accelern.sys
 Accelern+0x24c8
Both of them are OEM. Check for updates in Alienware's site.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
15 Jan 2013   #3

Windows 7 Home Premium x64
 
 

Hey! Thanks for the reply, unfortunately the warranty ran out back in August, hence why I'm here!


Will do the above and let you know!
My System SpecsSystem Spec
.


16 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by MSB117 View Post
Hey! Thanks for the reply, unfortunately the warranty ran out back in August, hence why I'm here!


Will do the above and let you know!
In such a situation, and depending on the condition of your computer, I may make your work easy. Uninstall Norton and see if the crashes stopped or not. If not, do the Clean Reinstall - Factory OEM Windows 7. It is needed there.
My System SpecsSystem Spec
17 Jan 2013   #5

Windows 7 Home Premium x64
 
 

Yeah I uninstalled Norton using the method above and am still experiencing crashes, so will reinstall Windows over the weekend.

My friend who knows a little bit about computers was suggesting that it may be a problem with the Hard Drive. Is there anyway to check if it is okay? Don't want to clean install only to find out its a problem with the HDD.
My System SpecsSystem Spec
17 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by MSB117 View Post
My friend who knows a little bit about computers was suggesting that it may be a problem with the Hard Drive. Is there anyway to check if it is okay? Don't want to clean install only to find out its a problem with the HDD.
Though I haven't got any solid reason to claim that the HDD is problematic, but your friends words must not be nullified. Do the following Disc checks.
  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  5. Post a screenshot of the HDD/HDDs using CrystalDiskInfo - Software - Crystal Dew World
My System SpecsSystem Spec
18 Jan 2013   #7

Windows 7 Home Premium x64
 
 

Did the tests. The chkdsk test seemed to go through with no problems but towards the end of the Long Test using Sea Tools for DOS the screen locked up and the computer made a loud beep noise.

Attached is the screenshot.
My System SpecsSystem Spec
18 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It seems to be good. Dont worry about the Discs.

Either you may upload the further crash dumps those you experienced, or you may go with your plan to have a clean install, which is always a good option.

Whatever you do, let us informed
My System SpecsSystem Spec
18 Jan 2013   #9

Windows 7 Home Premium x64
 
 

Ill probably go ahead with the clean install over the weekend/beginning of next week! Thanks for all your help!
My System SpecsSystem Spec
22 Jan 2013   #10

Windows 7 Home Premium x64
 
 

Hi Archie,

So I reinstalled windows over today and everything was all well and good for a few hours until I had my first BSOD. I thought that this may just be happening due to the outdated drivers on the Dell support site/Resource DVD so I attempted to download new drivers from the respective manufacturers websites.

However now every time I try to access these sites (Intel, Microsoft etc.) Internet Explorer crashes, and happens only for these sites (Hotmail, Youtube etc. load fine) and I can't access any websites at all through Chrome.

It almost feels as though the computer is infected with a Virus even after all the malware scans and reinstall.

Your help would be greatly appreciated, thanks!

(Attached are the latest SF Files)
My System SpecsSystem Spec
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 BSOD randomly, more frequent when starting up/logging on




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