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Windows 7: user32.dll error running out if ideas on how to fix

15 Jan 2013   #1
drowland

windows 7 proffessional 64bit, windows 8,
 
 
user32.dll error running out if ideas on how to fix

Hi everyone
I'm currently trying to fix my computer that has started to come up with user32.dll not found errors on start up, IT is also BSODing I think caused by the same issue however I am yet to be quick enough with my phone to confirm that the BSOD is. I have tried what fixes I know of or can find online with no luck I will list what I have tried below.

copying to good files from my main working win 7 machine and registering them --- error when trying to register them.

running reg scan program that I normally use --- does not launch program due to the error.

replacing registry with a version backup taken before this error existed.---- failed with unable to change registry error.(was run as admin at the time)

sfc / scannow with various switches all seem to not work when launched from win 7 disk or from live OS.

upgrade install on windows ---- gives me the error that the version of windows is newer that whats on the disk.

re-install of sp1 ----does not launch installer due to the error.


I hope that There is a fix for this error and a clean re-install is not really an option at this time.

sorry for such a long post and thanks for any replies


My System SpecsSystem Spec
.
15 Jan 2013   #2
carwiz

Windows 7 Pro-x64
 
 

Try running "SFC /verifyonly" from an elevated command prompt. (Administrator) Report back what's returned on the console.

STOP running any type of registry cleaner unless directed and with specific options. These do more harm than good.

User32.dll is a popular virus and adware target. Download and run Malwarebytes Anti-malware free version.
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

What AV software are you using? It may not be working.
My System SpecsSystem Spec
15 Jan 2013   #3
drowland

windows 7 proffessional 64bit, windows 8,
 
 

hi carwiz

I never did get the reg cleaner program to work work so no worries there.

I will try both malware bytes and the SFC in the morning.

I am running AVG antivirus i will check to see that its working ok when I look at the other options.


Thanks for your help
My System SpecsSystem Spec
.

15 Jan 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Boot form win7 install disk (repair your computer) or win7 system repair disk. Select command prompt
Code:
diskpart
list vol
What volumes do you see (ignore the DVD volumes). Which volume has "system" at the end under column Info?
What volume has win7 on it?

Give the drive letters of both volumes as listed there
My System SpecsSystem Spec
15 Jan 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

When did problems start? Long ago?
My System SpecsSystem Spec
16 Jan 2013   #6
carwiz

Windows 7 Pro-x64
 
 

Follow the directions at the top of the page for BSODs if that's what you're getting.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
16 Jan 2013   #7
drowland

windows 7 proffessional 64bit, windows 8,
 
 

thank you all for your help I have now fixed the problem.

it appears that either the sfc that carwiz posted worked or me copying a new user32.dll into place last nigth from my working machine I can't be sure which.

carwiz you where also correct that the antivirus was not working however I have not sorted that as well thanks.

I will run a couple of virus tests to make sure its clean that get on with using it again.
My System SpecsSystem Spec
16 Jan 2013   #8
drowland

windows 7 proffessional 64bit, windows 8,
 
 

looks like the BSOD is still there . while the user32 error has stopped its still bsoding and very unstable I have looked into the event viewer to see if i can see anything but nothing i have tried makes any difference.

I have attached the logs zip file as mentioned in the post above so hopefully someone can shed some light on this thanks again.
My System SpecsSystem Spec
16 Jan 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Took a look at your crash dumps, it looks like AVG is causing the problem:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004384796, fffff880009a8838, fffff880009a8090}

Probably caused by : avgldx64.sys ( avgldx64+8796 )

Followup: MachineOwner
---------
please uninstall it using the AVG Removal Tool and then replace it with MSE and Mbam
My System SpecsSystem Spec
16 Jan 2013   #10
carwiz

Windows 7 Pro-x64
 
 

7E and parm1=5: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
There's also some memory pool corruption during Explorer.EXE that is probably caused by AVG.

This is common with the AVG drivers as Dsprague states. Follow the links as stated.

Let's get the memory corruption cleared up then we'll see where we are.
My System SpecsSystem Spec
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 user32.dll error running out if ideas on how to fix




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