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Windows 7: Can only recover from BSOD by unplugging all USB devices

17 Jan 2013   #11
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

You can go to this site OCZ - Firmware Update and download the first program at the top pf the list of downloads.


My System SpecsSystem Spec
.
15 Apr 2013   #12
MeAgain

Windows 7 64 bit
 
 
Another Crash

Hello Folks. Long time. No BSODs. Thankfully.

But, just had one.

Shortly after downloading and installing avast security system.

But, not sure that was the cause.

I can't find the Seven Forums Diagnostic Tool that I downloaded to use it now (after the BSOD).

Couldn't find anything that said :minidump"

But, I did find this log on the C drive under "windows" and the date and timing is when the BSOD struck.

It is a LOT of lines of stuff.

Hope it helps zero in on the problem.

Meanwhile, I have been monitoring the heat on this PC because there was some concern that it was over heating. The CPU generally runs in the mid 20s to mid 30s. Mid 40s if I'm doing some heavy video editing. The Motherboard generally runs in the high 20s' to mid 30s. Mid 40s when doing the video editing.

Thanks folks and looking forward to your response(s)
My System SpecsSystem Spec
15 Apr 2013   #13
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
.

15 Apr 2013   #14
MeAgain

Windows 7 64 bit
 
 

Where's the reply that my email said I got?
My System SpecsSystem Spec
15 Apr 2013   #15
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post

^^ the file you provided has literally no information about what went wrong with your PC if you need to re-download the SF diagnostic tool to run it again please do so.
My System SpecsSystem Spec
15 Apr 2013   #16
MeAgain

Windows 7 64 bit
 
 

Thanks for your patience. All this is not my normal thought process. So, I am laboring my way through all this. I did check the setup at Dump Files - Configure Windows to Create on BSOD and confirmed that I had set up option one as directed. What concerns me, however, is that I cannot find the SF Diagnostic Tool even though I did download it and had it setup. Now I can't even find the folder it was in. Hum. Whatever, when the BSOD hit this morning the PC did not quickly shut down as it always has before. So, I grabbed my camera and took a photo. I would attach a copy of it but the attach a file option does not appear here for some reason. If I could attach it you would see on the BSOD that the next to last line includes these words, "memory dump FAILED". No wonder there isn't a minidump file to be found. If you would be so kind as to tell me again where to get the SF Diagnostic Tool again I'll start all over. Thanks much.
My System SpecsSystem Spec
15 Apr 2013   #17
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

SF Diagnostic Tool - Using for Troubleshooting here is the link to the download
My System SpecsSystem Spec
01 May 2013   #18
MeAgain

Windows 7 64 bit
 
 
Another BSOD

Windows 7 launched, then BSOD. But, the PC re-launched and I got a notice that Windows 7 did not shut down properly. I ran your Windows Seven Forum Diagnostic tool, using the "MINIDUMP" option and got something. A first for me!

But, alas, it was not in one of the required file extensions. It is a .dmp file.

So, I opened it in WORD and saved it as a pdf file.

Hopefully, it is attached and it is something that you folks can use to help.

Thanks much.
My System SpecsSystem Spec
01 May 2013   #19
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

No send it to us as the raw .dmp file.
My System SpecsSystem Spec
01 May 2013   #20
MeAgain

Windows 7 64 bit
 
 

OK.

Here is the .dmp file. (If I did this right.)

Thxs.
My System SpecsSystem Spec
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 Can only recover from BSOD by unplugging all USB devices




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