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Windows 7: BSOD on browser start up

17 Jan 2013   #1
Drawn

Windows 7 Home Premium 32bit
 
 
BSOD on browser start up

Recently experiencing the BSOD when starting up Internet Explorer.

Rebooting will cause another BSOD if the printer and webcam is not unplugged first.

On reboot, with those two unplugged, the computer successfully starts up.

SF Zip file attached.


My System SpecsSystem Spec
.
18 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Code:
8db94820  8bfc09eaUnable to load image \SystemRoot\system32\DRIVERS\avgidsdriverx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdriverx.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdriverx.sys
 avgidsdriverx+0xa9ea
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, 8be036ad}

Unable to load image \SystemRoot\system32\DRIVERS\avglogx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avglogx.sys
*** ERROR: Module load completed but symbols could not be loaded for avglogx.sys
*** WARNING: Unable to verify timestamp for avgmfx86.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx86.sys
Probably caused by : avglogx.sys ( avglogx+36ad )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: 8be036ad, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82fbb848
Unable to read MiSystemVaType memory at 82f9ae20
 00000000 

CURRENT_IRQL:  2

FAULTING_IP: 
avglogx+36ad
8be036ad 8901            mov     dword ptr [ecx],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  991735ec -- (.trap 0xffffffff991735ec)
ErrCode = 00000002
eax=892b6288 ebx=8610d4c8 ecx=00000000 edx=88533c68 esi=88533c60 edi=6c677641
eip=8be036ad esp=99173660 ebp=99173668 iopl=0         nv up ei pl nz ac po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010213
avglogx+0x36ad:
8be036ad 8901            mov     dword ptr [ecx],eax  ds:0023:00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 8be036ad to 82e91cdb

STACK_TEXT:  
991735ec 8be036ad badb0d00 88533c68 9917360c nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
99173668 8be0dd9a 99173688 991736f8 882c84b8 avglogx+0x36ad
9917368c 8be3585a 00030d40 00000000 8be39dba avglogx+0xdd9a
991736c0 8be2bbc9 00030d40 00000000 8be39dba avgmfx86+0xb85a
991736fc 8be340ab 99173730 00000000 882c84b8 avgmfx86+0x1bc9
99173748 8be2c11f 88f8cb80 00000000 882da708 avgmfx86+0xa0ab
99173880 8b8e2bf5 88f8cb78 00000005 00000008 avgmfx86+0x211f
991738b4 8b8e3417 8610f2e8 00000005 129aa0bf fltmgr!FltpDoInstanceSetupNotification+0x69
99173900 8b8e37d1 882da6d8 86119980 00000005 fltmgr!FltpInitInstance+0x25d
99173970 8b8e38d7 882da6d8 86119980 00000005 fltmgr!FltpCreateInstanceFromName+0x285
991739dc 8b8eccde 882da6d8 86119980 00000005 fltmgr!FltpEnumerateRegistryInstances+0xf9
99173a2c 8b8e17f4 86119980 89de0e20 89741f80 fltmgr!FltpDoFilterNotificationForNewVolume+0xe0
99173a70 82e87c29 86119ed8 86119980 89741fdc fltmgr!FltpCreate+0x206
99173a88 83098447 b2ac9160 99173c30 00000000 nt!IofCallDriver+0x63
99173b60 83077c4e 88317880 a579aeb0 89ecc318 nt!IopParseDevice+0xed7
99173bdc 83088060 00000000 99173c30 00000040 nt!ObpLookupObjectName+0x4fa
99173c38 8307eb3e 0196eb04 8579aeb0 89741f01 nt!ObOpenObjectByName+0x165
99173cb4 830a23c4 0196eb60 c0100080 0196eb04 nt!IopCreateFile+0x673
99173d00 82e8e8fa 0196eb60 c0100080 0196eb04 nt!NtCreateFile+0x34
99173d00 77197094 0196eb60 c0100080 0196eb04 nt!KiFastCallEntry+0x12a
0196eb68 00000000 00000000 00000000 00000000 0x77197094


STACK_COMMAND:  kb

FOLLOWUP_IP: 
avglogx+36ad
8be036ad 8901            mov     dword ptr [ecx],eax

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  avglogx+36ad

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: avglogx

IMAGE_NAME:  avglogx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  505bc167

FAILURE_BUCKET_ID:  0xD1_avglogx+36ad

BUCKET_ID:  0xD1_avglogx+36ad

Followup: MachineOwner
---------
AVG is causing problems for you. Suggest you uninstall it and use Microsoft security essentials instead.Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Disk Check on your hard drive for file system errors and bad sectors on it:Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Await the .nfo files.
My System SpecsSystem Spec
19 Jan 2013   #3
Drawn

Windows 7 Home Premium 32bit
 
 
Sysinfo

SFC make up clean.

Yet to do disk check.

Attached the sysinfo: Drawnsysinfo.zip
My System SpecsSystem Spec
.

19 Jan 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks.

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
Go to this link: Intel® Driver Update Utility Check the system for latest updates.
Download and install them one by one.

Post back once you've completed all steps.
My System SpecsSystem Spec
Reply

 BSOD on browser start up




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