BSOD occurs while just browsing/word processing

Welcome.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

BCC E1 is common when McAfee is present.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800039cf560, 2, fffffa8009d4f470, fffffa8009d4f470}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
---------

Code:

fffff880`09365000 fffff880`093ad000   mfeavfk01.sy

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
  
  • McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    
    • Good and Free system security combination.
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek
    
    
  
  

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

In addition, run the malicious software removal tool and WDO:

• Malicious Software Removal Tool
• Windows Defender Offline

Perform a System File Check:

1. Click on the start
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

• Disk Check

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging into windows.

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

Await the .nfo files.

Please upload your msinfo32.txt file.
To get this: Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Should look something like this



Thanks, no more problematic software.
McAfee was the only one.

Reduce items at start up. Let us know if you get more BSOD-s.