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Windows 7: BSOD occurs while just browsing/word processing

18 Jan 2013   #1

Windows 7 Professional x64
 
 
BSOD occurs while just browsing/word processing

I don't really know much about computers, I bought a new one only a few months ago and I keep getting this Worker Thread at bad IRQL problem. Occurs maybe once a week or so. I did the crash dump thing. Please help.

Thanks

Rhian


My System SpecsSystem Spec
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18 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

BCC E1 is common when McAfee is present.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800039cf560, 2, fffffa8009d4f470, fffffa8009d4f470}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
---------
Code:
fffff880`09365000 fffff880`093ad000   mfeavfk01.sy
McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerIn addition, run the malicious software removal tool and WDO:
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging into windows.Await the .nfo files.
My System SpecsSystem Spec
18 Jan 2013   #3

Windows 7 Professional x64
 
 

Sorry to fail on the first step of this, I opened msinfo but it won't let me save. Do I need to click on of the sub categories first?
My System SpecsSystem Spec
.


18 Jan 2013   #4

Windows 7 Professional x64
 
 

Sorry the what? I need step by step.
My System SpecsSystem Spec
18 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.txt file.
To get this: Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.
My System SpecsSystem Spec
18 Jan 2013   #6

Windows 7 Professional x64
 
 

Nevermind, got it.
My System SpecsSystem Spec
18 Jan 2013   #7

Windows 7 Professional x64
 
 

I hope this worked. I'm also currently removing McAfee.
My System SpecsSystem Spec
18 Jan 2013   #8

Windows 7 Professional x64
 
 

- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Where is this part? do I download the free software or the trial of the pro version, I'm confused.

I'm running a full scan using Microsoft security essentials - looks like it will probably take some time.
My System SpecsSystem Spec
18 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Should look something like this



Thanks, no more problematic software.
McAfee was the only one.

Reduce items at start up. Let us know if you get more BSOD-s.
My System SpecsSystem Spec
18 Jan 2013   #10

Windows 7 Professional x64
 
 

So do I need to continue running scans or not? What items at startup?
My System SpecsSystem Spec
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 BSOD occurs while just browsing/word processing




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