Windows 7: BSOD occurs while just browsing/word processing

I don't really know much about computers, I bought a new one only a few months ago and I keep getting this Worker Thread at bad IRQL problem. Occurs maybe once a week or so. I did the crash dump thing. Please help.



Thanks

Rhian

Welcome.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

BCC E1 is common when McAfee is present.
McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
  • McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • Good and Free system security combination.
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

In addition, run the malicious software removal tool and WDO:

• Malicious Software Removal Tool
• Windows Defender Offline

Perform a System File Check:

1. Click on the start
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

• Disk Check

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging into windows.

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

Await the .nfo files.

Sorry to fail on the first step of this, I opened msinfo but it won't let me save. Do I need to click on of the sub categories first?

Sorry the what? I need step by step.

Please upload your msinfo32.txt file.
To get this: Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Nevermind, got it.

I hope this worked. I'm also currently removing McAfee.

- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Where is this part? do I download the free software or the trial of the pro version, I'm confused.

I'm running a full scan using Microsoft security essentials - looks like it will probably take some time.

Should look something like this



Thanks, no more problematic software.
McAfee was the only one.

Reduce items at start up. Let us know if you get more BSOD-s.

So do I need to continue running scans or not? What items at startup?