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Windows 7: BSOD occurs while just browsing/word processing

18 Jan 2013   #1

Windows 7 Professional x64
 
 
BSOD occurs while just browsing/word processing

I don't really know much about computers, I bought a new one only a few months ago and I keep getting this Worker Thread at bad IRQL problem. Occurs maybe once a week or so. I did the crash dump thing. Please help.



Thanks

Rhian
Attached Files
File Type: zip rm1988.zip (560.7 KB, 1 views)
My System SpecsSystem Spec

18 Jan 2013   #2

Windows® 7 Home Premium SP-1
 
 

Welcome.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

BCC E1 is common when McAfee is present.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800039cf560, 2, fffffa8009d4f470, fffffa8009d4f470}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
---------
Code:
fffff880`09365000 fffff880`093ad000   mfeavfk01.sy
McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerIn addition, run the malicious software removal tool and WDO:
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging into windows.Await the .nfo files.
My System SpecsSystem Spec
18 Jan 2013   #3

Windows 7 Professional x64
 
 

Sorry to fail on the first step of this, I opened msinfo but it won't let me save. Do I need to click on of the sub categories first?
My System SpecsSystem Spec
.


18 Jan 2013   #4

Windows 7 Professional x64
 
 

Sorry the what? I need step by step.
My System SpecsSystem Spec
18 Jan 2013   #5

Windows® 7 Home Premium SP-1
 
 

Please upload your msinfo32.txt file.
To get this: Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.
My System SpecsSystem Spec
18 Jan 2013   #6

Windows 7 Professional x64
 
 

Nevermind, got it.
My System SpecsSystem Spec
18 Jan 2013   #7

Windows 7 Professional x64
 
 

I hope this worked. I'm also currently removing McAfee.
Attached Files
File Type: zip msinfo32.zip (74.3 KB, 1 views)
My System SpecsSystem Spec
18 Jan 2013   #8

Windows 7 Professional x64
 
 

- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Where is this part? do I download the free software or the trial of the pro version, I'm confused.

I'm running a full scan using Microsoft security essentials - looks like it will probably take some time.
My System SpecsSystem Spec
18 Jan 2013   #9

Windows® 7 Home Premium SP-1
 
 

Should look something like this



Thanks, no more problematic software.
McAfee was the only one.

Reduce items at start up. Let us know if you get more BSOD-s.
My System SpecsSystem Spec
18 Jan 2013   #10

Windows 7 Professional x64
 
 

So do I need to continue running scans or not? What items at startup?
My System SpecsSystem Spec
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