Windows 7: Blue Screen Error

tegra · 18 Jan 2013

Hi,

Most of the times I hibernate my Laptop. Somehow these days I am getting Blue Screen on regular basis.
Attaching the Minidump folder and WER-60637-0.sysdata.xml (in notepad) from the temp folder.
Please help me out.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85D01030
BCP3: 82B77AE0
BCP4: 859BA5A0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

HiddenC · 18 Jan 2013

Please follow the BSOD Posting Instructions thread and post back with the "SF_" files extracted from the SF Diagnostic Tool information.

**x BlueRobot** · 18 Jan 2013

Code:

BugCheck 9F, {3, 85d01030, 82b77ae0, 859ba5a0}

Probably caused by : pci.sys

Code:

Usual causes:  Device driver

Code:

0: kd> !irp 859ba5a0
Irp is active with 4 stacks 3 is current (= 0x859ba658)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 86569028 00000000 82d73d5d-8915b7f8 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
 \Driver\netw5v32	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-8915b7f8    

			Args: 00000000 00000000 00000000 00000000

Update Intel Wireless WiFi Link Driver:

Code:

0: kd> lmvm netw5v32
start    end        module name
92630000 92a43000   netw5v32 T (no symbols)           
    Loaded symbol image file: netw5v32.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v32.sys
    Image name: netw5v32.sys
    Timestamp:        Thu Mar 26 16:10:37 2009 (49CBA8FD)
    CheckSum:         0040AB14
    ImageSize:        00413000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Intel's Drivers:

Intel Download Center

Arc · 18 Jan 2013

Hello tegra.

It is caused by Intel Wireless WiFi Link Driver.

Code:

Irp is active with 4 stacks 3 is current (= 0x859ba658)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 86569028 00000000 82d73d5d-8915b7f8 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
 \Driver\netw5v32    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003

And the driver is very old.

Code:

start    end        module name
92630000 92a43000   netw5v32 T (no symbols)           
    Loaded symbol image file: netw5v32.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v32.sys
    Image name: netw5v32.sys
    Timestamp:        Thu Mar 26 21:40:37 2009 (49CBA8FD)
    CheckSum:         0040AB14
    ImageSize:        00413000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center

Also Intel graphics driver is contributing in the crash.

Code:

82b77008  91b4059aUnable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x10d59a

That is also similarly old.

Code:

start    end        module name
91a33000 91f3c000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Thu Sep 24 00:48:09 2009 (4ABA7471)
    CheckSum:         004A45D4
    ImageSize:        00509000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center.

Seeing this two, I think it is good to pay attention to the BIOS.

Code:

BiosVendor = Hewlett-Packard
BiosVersion = 68DDU Ver. F.16
BiosReleaseDate = 08/09/2010
SystemManufacturer = Hewlett-Packard

You need to update it.

Moreover, as it is a network related crash, you need to update all the possible drivers, I hope, such as Broadcom NetXtreme Gigabit Ethernet NDIS6.0 Driver.

Code:

lmvm b57nd60x
start    end        module name
8fb15000 8fb51000   b57nd60x   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\b57nd60x.sys
    Image name: b57nd60x.sys
    Timestamp:        Sun Apr 26 16:45:34 2009 (49F44256)
    CheckSum:         000425F5
    ImageSize:        0003C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get it from Ethernet NIC Driver Downloads | Broadcom

Let us know the results. And, if you upload some further crashes, make it sure that you upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

EDIT: OOPS

You follow what HiddenC and XBlue Robot posted

tegra · 19 Jan 2013

Dear friends,

As you all suggested I have downloaded the latest drivers and downloaded...But now again I have faced the same issue.
ATTACHING ALL THE FILES REQUIRED
Please help me out of this problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85CF4030
BCP3: 8078ADB0
BCP4: 85A306D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Kind Regards,
Tegra

**x BlueRobot** · 19 Jan 2013

Code:

0: kd> !irp 85a306d0
Irp is active with 4 stacks 3 is current (= 0x85a30788)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 865a1028 00000000 82d7ad5d-854a4678 Success Error Cancel pending
	      *** WARNING: Unable to verify timestamp for NETwLv32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwLv32.sys
 \Driver\NETwLv32	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-854a4678    

			Args: 00000000 00000000 00000000 00000000

It's the same driver listed in Post #3/4, please follow the instructions stated, and update the driver through Intel's website and not by using a third-party driver program such as Driver Genius which I found to be booting at start; these programs are not very unreliable at updating drivers and can cause problems.

The best method is download the driver, and then update through the Device Manager, if you are not sure on how to update drivers through the Device Manager then follow the steps within this tutorial:

Driver Install - Device Manager

The crash which I viewed was the SF_19-01-2013.

Reduce the number of programs at startup, to avoid any driver or program conflicts:

Startup Programs - Change

Windows 7: Blue Screen Error

Blue Screen Error problems?