Blue Screen Error


  1. Posts : 2
    Windows 7 Professional 32bit
       #1

    Blue Screen Error


    Hi,

    Most of the times I hibernate my Laptop. Somehow these days I am getting Blue Screen on regular basis.
    Attaching the Minidump folder and WER-60637-0.sysdata.xml (in notepad) from the temp folder.
    Please help me out.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 85D01030
    BCP3: 82B77AE0
    BCP4: 859BA5A0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Last edited by tegra; 18 Jan 2013 at 10:03. Reason: Uploaded zip file created by SF Diagnostic Tool
      My Computer


  2. Posts : 378
    Windows 10 Pro x64 (UPGRADED - 10/20/2016)
       #2

    Please follow the BSOD Posting Instructions thread and post back with the "SF_" files extracted from the SF Diagnostic Tool information.
      My Computer

  3.    #3

    Code:
    BugCheck 9F, {3, 85d01030, 82b77ae0, 859ba5a0}
    
    Probably caused by : pci.sys
    Code:
    Usual causes:  Device driver
    Code:
    0: kd> !irp 859ba5a0
    Irp is active with 4 stacks 3 is current (= 0x859ba658)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 86569028 00000000 82d73d5d-8915b7f8 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for netw5v32.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
     \Driver\netw5v32	nt!PopSystemIrpCompletion
    			Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-8915b7f8    
    
    			Args: 00000000 00000000 00000000 00000000
    Update Intel Wireless WiFi Link Driver:

    Code:
    0: kd> lmvm netw5v32
    start    end        module name
    92630000 92a43000   netw5v32 T (no symbols)           
        Loaded symbol image file: netw5v32.sys
        Image path: \SystemRoot\system32\DRIVERS\netw5v32.sys
        Image name: netw5v32.sys
        Timestamp:        Thu Mar 26 16:10:37 2009 (49CBA8FD)
        CheckSum:         0040AB14
        ImageSize:        00413000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Intel's Drivers:
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Hello tegra.

    It is caused by Intel Wireless WiFi Link Driver.
    Code:
    Irp is active with 4 stacks 3 is current (= 0x859ba658)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 86569028 00000000 82d73d5d-8915b7f8 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for netw5v32.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
     \Driver\netw5v32    nt!PopSystemIrpCompletion
                Args: 00015500 00000000 00000005 00000003
    And the driver is very old.
    Code:
    start    end        module name
    92630000 92a43000   netw5v32 T (no symbols)           
        Loaded symbol image file: netw5v32.sys
        Image path: \SystemRoot\system32\DRIVERS\netw5v32.sys
        Image name: netw5v32.sys
        Timestamp:        Thu Mar 26 21:40:37 2009 (49CBA8FD)
        CheckSum:         0040AB14
        ImageSize:        00413000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Intel Download Center

    Also Intel graphics driver is contributing in the crash.
    Code:
    82b77008  91b4059aUnable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
     igdkmd32+0x10d59a
    That is also similarly old.
    Code:
    start    end        module name
    91a33000 91f3c000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Thu Sep 24 00:48:09 2009 (4ABA7471)
        CheckSum:         004A45D4
        ImageSize:        00509000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Intel Download Center.

    Seeing this two, I think it is good to pay attention to the BIOS.
    Code:
    BiosVendor = Hewlett-Packard
    BiosVersion = 68DDU Ver. F.16
    BiosReleaseDate = 08/09/2010
    SystemManufacturer = Hewlett-Packard
    You need to update it.

    Moreover, as it is a network related crash, you need to update all the possible drivers, I hope, such as Broadcom NetXtreme Gigabit Ethernet NDIS6.0 Driver.
    Code:
    lmvm b57nd60x
    start    end        module name
    8fb15000 8fb51000   b57nd60x   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\b57nd60x.sys
        Image name: b57nd60x.sys
        Timestamp:        Sun Apr 26 16:45:34 2009 (49F44256)
        CheckSum:         000425F5
        ImageSize:        0003C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Get it from Ethernet NIC Driver Downloads | Broadcom

    Let us know the results. And, if you upload some further crashes, make it sure that you upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    EDIT: OOPS :) You follow what HiddenC and XBlue Robot posted
      My Computer


  5. Posts : 2
    Windows 7 Professional 32bit
    Thread Starter
       #5

    Facing Blue Screen again


    Dear friends,

    As you all suggested I have downloaded the latest drivers and downloaded...But now again I have faced the same issue.
    ATTACHING ALL THE FILES REQUIRED
    Please help me out of this problem.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 85CF4030
    BCP3: 8078ADB0
    BCP4: 85A306D0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Kind Regards,
    Tegra
      My Computer

  6.    #6

    Code:
    0: kd> !irp 85a306d0
    Irp is active with 4 stacks 3 is current (= 0x85a30788)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 865a1028 00000000 82d7ad5d-854a4678 Success Error Cancel pending
    	      *** WARNING: Unable to verify timestamp for NETwLv32.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwLv32.sys
     \Driver\NETwLv32	nt!PopSystemIrpCompletion
    			Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-854a4678    
    
    			Args: 00000000 00000000 00000000 00000000
    It's the same driver listed in Post #3/4, please follow the instructions stated, and update the driver through Intel's website and not by using a third-party driver program such as Driver Genius which I found to be booting at start; these programs are not very unreliable at updating drivers and can cause problems.

    The best method is download the driver, and then update through the Device Manager, if you are not sure on how to update drivers through the Device Manager then follow the steps within this tutorial:

    The crash which I viewed was the SF_19-01-2013.

    Reduce the number of programs at startup, to avoid any driver or program conflicts:
      My Computer


 

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