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Windows 7: Random BSOD running various applications


18 Jan 2013   #1

Windows 7 Home Premium 64 bit
 
 
Random BSOD running various applications

Hi all,

I've been experiencing very frequent BSODs with different bug check codes and causes every time. When a BSOD happens, there is this buzzing sound and it will say something like 'initializing crash dump....' but nothing else will happen. I have to manually restart my laptop again. On a couple of occasions, my laptop will even just hang at whatever I'm doing with no BSOD, again causing a manual restart.

Attached is the SF diagnostic tools zip file.

Some points I'd like to bring out:
1. I can't really remember, but I had an automatic windows update on or before 28 Dec 2012. On that day I also experienced a BSOD.

2. I then was on vacation and the next time I started up my laptop was 10 Jan 2013. Ran OK for a couple of days, then on 14 Jan 2013 the BSODs started.

3. I was experiencing frequent Google Chrome crashes of the "Aw snap" variety from 14 Jan 2013 onwards.

4. I've updated the NVIDIA graphics driver the proper way (uninstall, safe mode driver cleaner, reinstall) but it didn't solve the problem. I've also updated the Intel Graphics Driver.

5. sfc/scannow and MS security essentials did not turn anything up.

Please help me to troubleshoot this. Appreciate any and all advice and suggestions. Thank you.

My System SpecsSystem Spec
.

19 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Dv8tor.

It is caused by Intel Storage drivers.
Code:
fffff880`09d3d848  fffff880`012885bfUnable to load image iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2e5bf
Which is old enough.
Code:
1: kd> lmvm iastor
start             end                 module name
fffff880`0125a000 fffff880`01464000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Tue Jun 08 23:03:03 2010 (4C0E7ECF)
    CheckSum:         00090F4D
    ImageSize:        0020A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download and install it from http://downloadcenter.intel.com/Deta...ST%29&lang=eng.

From another crash dump,
Code:
BugCheck D1, {ea3b030, 2, 0, fffff88004545e8c}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
Download intel graphics driver from Intel Download Center. Also test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Atheros network adapter driver is also in fault.
Code:
fffff880`09ffa938  fffff880`0947cf6cUnable to load image athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x3df6c
Update it from ATHEROS drivers for Microsoft Windows (Atheros?????)

Free up the startup. You have a lot of startup entries.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
19 Jan 2013   #3

Windows 7 Home Premium 64 bit
 
 

Hello Arc,

Many thanks for the suggestions. I have updated all the drivers you mentioned, as well as cleaned up a lot of my startup entries. The one thing left to do is to run memtest. I'll be doing that overnight, and will post results.

May I also ask, is it common to encounter such BSODs for laptops if certain drivers are not updated regularly? If so, is there any way to be notified when it's time to update or some way of automatically updating these drivers? It seems rather strange to me that the only way to know that I have to update drivers is to get BSODs.
My System SpecsSystem Spec
.


19 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Dv8tor View Post
May I also ask, is it common to encounter such BSODs for laptops if certain drivers are not updated regularly?
Yes, it is very common; better we can say it is the most common cause of a BSOD; for both of a desktop and a laptop..
Quote   Quote: Originally Posted by Dv8tor View Post
If so, is there any way to be notified when it's time to update or some way of automatically updating these drivers? It seems rather strange to me that the only way to know that I have to update drivers is to get BSODs.
Apparently there is no way. What you should do is to update all your installed programs and all the device drivers at a regular interval. There are some auto driver search programs, but I am not very sure how efficiently they work.
My System SpecsSystem Spec
20 Jan 2013   #5

Windows 7 Home Premium 64 bit
 
 

Hello Arc,

Thank you for the helpful tips!

Since my last post I've ran memtest and nothing was reported, so I assumed everything is fine. This morning I was working on my laptop when it BSOD again. The funny thing is that there was no crash dump file written (I used bluescreenview to check first). However I did manage to see that it was caused by igdkmd64.sys. Some research indicated that it is due to the Intel Graphics Driver, but I am sure that I've already got the latest version.

How do I go about troubleshooting this? I will appreciate your help greatly. If you need certain files/logs please let me know and I will upload them.
My System SpecsSystem Spec
20 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Dv8tor View Post
Hello Arc,

Thank you for the helpful tips!

Since my last post I've ran memtest and nothing was reported, so I assumed everything is fine. This morning I was working on my laptop when it BSOD again. The funny thing is that there was no crash dump file written (I used bluescreenview to check first). However I did manage to see that it was caused by igdkmd64.sys. Some research indicated that it is due to the Intel Graphics Driver, but I am sure that I've already got the latest version.

How do I go about troubleshooting this? I will appreciate your help greatly. If you need certain files/logs please let me know and I will upload them.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
21 Jan 2013   #7

Windows 7 Home Premium 64 bit
 
 

Thank you Arc.

I've attached the files generated by running SF Diagnostics today. I've included only the 2 new BSOD dmp files that were generated today. Please have a look and let me know what other information is required. Thank you again.
My System SpecsSystem Spec
21 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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