Windows 7: BSOD in Windows 7 x64 when downloading torrent files

leegreaves · 19 Jan 2013

For some time I have been having a problem with BSOD's whilst downloading torrents. It started with uTorrent. For ages I could not work out what was happening. No matter how large or small the file was, it would crash on me. In the end, I uninstalled uTorrent and decided to try a different program, Vuze. Now this one IS a little more successful. In the sense that if I am downloading a smaller file it may complete and a BSOD does not occur. It seems to me on larger files (above what size of file, I am not sure) after a random amount of time, the crash occurs. I am assuming that there is some kind of conflict occuring which causes this to happen.

Now there is one slight possibility that I suspect MAY be the culprit, but am unsure and may need confirmation. I only first noticed this happening a little while after I bought new memory for my computer. I upgraded from 4 Gb of 1333Mhz DDR3 memory to 8 Gb of 2133Mhz DDR 3. Now my motherboard doesnt operate at 2133Mhz memory speed, but have underclocked it to 1333Mhz instead. Unfortunately I cannot confirm if this is the case by re-using the previous memory as I seem to have mislayed it somewhere.

Any help sorting this problem out would be grateful, and Ive attached necessary files that your SF Diagnostic tool has grabbed for me.

Arc · 19 Jan 2013

Hello leegreaves.

Scan the system for possible virus infection.

Let us know the results.

leegreaves · 19 Jan 2013

Right I've just run Tdsskiller and came back with 3 objects found, but these objects are all associated with IVT BlueSoleil bluetooth. Hence, I am not convinced they are causing my problem due to the reason that it was occurring before I installed this program. Anyway details of findings are below:

Unsigned Files:

Service: BlueSoleilCS
Suspicious object, medium risk
Service start: Auto (0x2)
File:C:\Program Files (x86)\IVT Corporation\BlueSoleil\BlueSoleilCS.exe
MD5: 3C0D557D62D35D2738F7DAAC323E35AB

Service: BsHelpCS
Suspicious object, medium risk
Service start: Auto (0x3)
File: C:\Program Files (x86)\IVT Corporation\BlueSoleil\BsHelpCS.exe
MD5: 596DBCD5AA6E5BC2A82AE8614D2BD657

Service: BsMobileCS
Suspicious object, medium risk
Service start: Auto (0x2)
File: C:\Program Files (x86)\IVT Corporation\BlueSoleil\BsMobileCS.exe
MD5: 397D0B328AA40914DBC4683798C029FD

I will post results of your other request when completed.

**koolkat77** · 19 Jan 2013

Your problem is McAfee.

Code:

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

McAfee is a frequent cause of BSOD-s, specifically during torrent downloads. Consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
- McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Good and Free system security combination.

How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
PS: I note that you already have MSE and running multiple antiviruses will cause problems anyway.

Read this stuff:

After removing McAfee, let us know if you still get blue screens while torrent.

leegreaves · 19 Jan 2013

Quote: Originally Posted by koolkat77

Your problem is McAfee.

Code:

Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee    Public

McAfee is a frequent cause of BSOD-s, specifically during torrent downloads. Consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
- McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Good and Free system security combination.

How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
PS: I note that you already have MSE and running multiple antiviruses will cause problems anyway.

Read this stuff:

After removing McAfee, let us know if you still get blue screens while torrent.

I have noticed a few members saying that this is the cause, but I am not so sure about that, as for a good while BEFORE my problems started occurring, I was using mcafee TP 2010 without any problems. As for Microsoft Security Essentials, I do have that installed already.Im wondering if someone can go through my crash dump and check at the time it indicates the crash occurred what may have caused it. I may have a go at uninstalling Mcafee, to see if it does sort the problem out, but as I've already mentioned here, I honestly think that is not the cause of my problem.

Anyway as requested in post #2, I did an offline scan using windows defender, it came up with a few suspect files which were removed - but these were in my download folder. These were from programs/files I downloaded via torrent, and are not obviously running in memory at any time a BSOD occurred to cause a problem. Hence I feel they were not the culprit(s) causing my problems.

**koolkat77** · 19 Jan 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff8000337c560, 2, fffffa800a5f7a50, fffffa800a5f7a50}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
Arguments:
Arg1: fffff8000337c560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800a5f7a50, workitem parameter
Arg4: fffffa800a5f7a50, workitem address

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.


FAULTING_IP: 
+0
fffff800`0337c560 fff3            push    rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xE1

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff800035f56e5

STACK_TEXT:  
fffff800`00ba2c80 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff800`035f56e5
fffff800`00ba2c88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`00ba2ca8 : <Unloaded_Unknown_Module_00000000`00000000>+0x1


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  CORRUPT_MODULELIST

Followup: MachineOwner
---------

Code:

Unloaded modules:
5c32656d`00000003 5c32656d`10000000   Unknown_Module_5c32656d`00000003
00000000`00000000 00000000`00040000   Unknown_Module_00000000`00000000
00000000`00001000 00000001`00000003   Unknown_Module_00000000`00001000
900000e9`0aabaa66 900000ea`00100000   Unknown_Module_900000e9`0aabaa66
Missing image name, possible paged-out or corrupt data.
00000000`173cf530 00000001`00000004   Unknown_Module_00000000`173cf530
00000000`00000003 00000000`173cecf0   Unknown_Module_00000000`00000003
0100408c`00000004 0100408c`00000040   Unknown_Module_0100408c`00000004
00000000`00000004 00000000`00040000   Unknown_Module_00000000`00000004
00000000`40000000 00000001`00000003   Unknown_Module_00000000`40000000
900000e9`0aabaa3c 900000ea`00040000   Unknown_Module_900000e9`0aabaa3c
Missing image name, possible paged-out or corrupt data.
00000000`00040000 00000001`00000000   Unknown_Module_00000000`00040000
00000000`00000003 00000000`00081000   Unknown_Module_00000000`00000003
00000000`00000003 00000000`000003aa   Unknown_Module_00000000`00000003
Missing image name, possible paged-out or corrupt data.
00000000`00000800 00000001`00000003   Unknown_Module_00000000`00000800
00000000`00000003 00000000`00000080   Unknown_Module_00000000`00000003
00000522`00000522 00000522`00000522   Unknown_Module_00000522`00000522
00000522`00000522 00000522`00000522   Unknown_Module_00000522`00000522
900000e9`0aabaa19 900000ea`0000051f   Unknown_Module_900000e9`0aabaa19
00000000`00000004 00000000`19b92820   Unknown_Module_00000000`00000004
01408086`00c00086 01408086`01404057   Unknown_Module_01408086`00c00086

As you can see. Your dump files are corrupted so all I did was recall a situation familiar to yours, your bug check code and post recommendations. I shall however pass your thread on to a friend, he can help you with your RAM problems.

Back to you @ Arc with my subscription cancelled from this thread.

Good luck with sorting your BSOD problem.

leegreaves · 19 Jan 2013

Ill supply another bug list using the SF tool upon the next occurrence of a BSOD

Arc · 20 Jan 2013

Quote: Originally Posted by leegreaves

As for Microsoft Security Essentials, I do have that installed already.Im wondering if someone can go through my crash dump and check at the time it indicates the crash occurred what may have caused it. I may have a go at uninstalling Mcafee, to see if it does sort the problem out, but as I've already mentioned here, I honestly think that is not the cause of my problem.

So you have two real time protection programs installed? That's the worst situation.

Report us back after uninstalling McAfee to let us know that you want to continue.

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